Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9)

Relevance
BOGO

1 I have been heard of the BOGO promotion, and If I want to cancel one of my 3 lines, to add the BOGO, that line has no contract and is being payed off, now, if I can keep the same number that would be a plus, Come on "Experts" Is allowed? I come up with this thought while I was in the bathroom... S

Questions

 • Wireless Account

151

2

0

0

I have an AT&T phone line down on my property

I have an AT&T phone line down on my property and no account. I need it repaired. I have tried to go through the phone system several times and have received no help whatsoever even after speaking to a rep.

Questions

 • AT&T Phone Equipment

264

1

0

0

Closed

Scam with returned phones

So i returned my phone with the provided shipping label and dropped off and it was 100% delivered and they still want to charge me $500 for an “unreturned” phone. The news media needs to be aware of this scam their pulling and we as customers SHOULD organize a massive lawsuit against AT&T since they

Questions

 • Wireless Billing

991

11

AT & T Refuses to address Grievance, over charges, extortion, and fraudulent business practices

In May, 2016, I was offered a "bundled" service of U-verse TV and Internet on one year promotional. Was given DirectTV satellite instead, but had no "line of sight" for satellite dish, per AT & T "supervisor" in Houston named "Pat".  Pat assured me that as AT & T was unable to provide service, all D

Questions

 • AT&T Internet Account

142

1

0

Complaint about a Cust care (Chat option) Supervisor for insulting me

My plan was changed from 20GB to 40 GB without my consent and I contacted customer care(Chat option) for the extra charges and getting them reversed. The cust. care rep was friendly and said he will revert the charges but transferred me to supervisor to get the charges back. The supervisor was very

Questions

 • Account Features

143

3

0

0

I hate ATT so badly so badly so badly. Why does ATT customer service is so bad? OMG OMG-

Every month I have to spend atleast to atleast 3-4 hrs to get my bill right. One thing or the other thing. They will charge you hundreds of dollars for nothing, and If they have no answer to the billing questions, they will simply open a case which will take 2-3 months to close and they will easily

Questions

 • Wireless Account

281

0

0

0

Bill increase no warning

My husband, and I signed up for at&t 6 months ago when we purchased our house. We were told our bill was going to be $35.00. Not $35.00 for 6 months. I would have remembered such a thing seeing as how we were taking on a mortgage. We agreed to $35.00. Then 6 months later, it's $57.00. I contacted a

Questions

 • AT&T Internet Account

315

2

0

0

How do you stay in business with customer service like this?

I am writing to complain to you about the atrocious customer service that I have received from your company. Frankly, it should be an embarrassment to you. In fact, every time that you have come to my house for service there has been a problem. It started with installation. That particular event res

Questions

 • Wireless Account

106

1

0

0

Ridiculous customer service

I traded in my phone in order to upgrade through the next program.  When I received my new phone there was no return in the box so I went to the local ATT store and they took the device from me.  I began getting notifications that the phone had not been received.  I called into ATT 6 times over 2 mo

Questions

 • Wireless Billing

80

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.