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Did not get chat transcript emailed to me as requested

I was in a chat with an agent less than an hour ago, and I clicked the "email chat transcript to me" button (the envelope), and entered my email, but I never got the transcript. How can I get a copy of it? @ATTCares

Questions

 • Wireless Account

256

4

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DirecTV charging accounts 2 months later

This is a complaint to AT&T and Direct TV. I have my two accts linked and pay AT&T for both. 2 months ago I had a free upgrade to the Genie DVRs. They replaced both old boxes that I had. I asked about sending the old boxes back and was told more than once "you do not need to send the old boxes back"

Questions

 • 2016

32

0

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Not a working number

Hey There, I have recently started getting a problem with my att phone voice call, whenever someone calls me and if I am unable to pick up call or just disconnect. A call gives the message as "Not a working number" rather than it diverting it to my voicemail. I have called three times after spending

Questions

 • Apple

1.6K

2

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Poor customer service

Hello, I am very upset with how I have been treated with AT&T. I spoke with an employee at the end of June about my account. After June 30, 2019 all my  promotions would end, raising my current bill $100. When I contacted the first employee, she was very pleasant. I was advised to call back after 6/

Questions

 • AT&T Internet Account

37

0

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Is anyone else getting cheated with Car Connection 2.0?

I'm incredibly frustrated....  I've been a loyal AT&T customer since 2003 and can't believe what is happening In 2015, I was sold a device by my local AT&T store that allows vehicle tracking.  Its called Car Connect 2.0.  I've used the product happily since and paid my monthly data charge to have th

Questions

 • Other Phones & Devices

215

4

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Frustrated 13+ Year Customer

I tried to order the iPhone Xs as part of an upgrade for my phone. I initially order the phone online, like I had my 10+ phones during the pre-sale on September 14. I received an email stating  that there  was an issue with the order and to contact customer service (***). I called customer service a

Questions

 • Wireless Account

141

1

0

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Facilities Issue - no available port - really?

I was scheduled for service connection on 06/04/18 and received a call telling me there is a "facilities issue" with my address and that I would be contacted within 24-48 hrs with more information.  I called on 06/05/18 and spent over an hour navigating through customer service, technicians, and cus

Questions

 • U-verse TV Account

819

4

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