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Unlock phone

I have been trying to unlock a phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new re

Questions

 • Apple

166

1

0

0

At&t promised account credit not issued (ATTCares?)

Hey @ATTCaresI recently placed an online order to switch to AT&T using BOGO deal (and $300 gift card offer for online orders). Initially AT&T couldn't port my  numbers. When I called to check the status of the order, sales rep told me that I need to cancel the old order and place a new one over the

Questions

 • Wireless Account

381

6

0

0

Terrible and Unethical Practices

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

Questions

 • AT&T Internet Installation

370

2

0

0

¡AYUDA URGENTE!

Estoy intentando desbloquear mi dispositivo Iphone 5s, resulta que no me llego el correo de confiarmacion y se me perdio el codigo de rastreo, han pasado mas de 24 horas y dices que no puedo hacer otra solictud de desbloqueo porque ya se encuentra una con mi imei, no se que hacer, El dispositivo ya

Questions

 • Apple

201

1

0

0

Closed

iPhone X Pre-Order Cancelled

I stayed up to pre-order an iPhone X, created a new account with AT&T, and was confirmed to receive the phone Nov 3. Today around noon, I received an email telling me the order was cancelled. I called into AT&T and first was told the sale department can't help, so I need to call the e-commerce depar

Questions

 • Apple

43.9K

149

0

Cancelacion ATT Autopay.

Tenia mi cuenta de AT&T mientras residia en EEUU, ahora que estoy en mi pais natal, estaba por cancelar mi servicio y veo que si es Prepaid, se cancela automaticamente luego de 60 dias de no pagarlo, leo que tambien es importante desactivar la opcion de AutoPAY, ahora, cuando la voy a desactivar, me

Questions

 • More AT&T PREPAID Discussions

167

1

0

0

AT&T- online order is it customers responsibility to get phone or at&t responsibility to deliver it?

Hello,I am with a&t since starting of 2014 having family plan and 9 lines on my account. Since, three days I regret of been stick to at&t, I have an issue and struggling with customer service people to get the info. On the 15th Jan 2018 I went to store and ordered a new line & device and requested t

Questions

 • Wireless Account

135

2

0

0

Refurbished Samsung Galaxy Tab 4 sim unlock code

I have a refurbished Samsung Galaxy Tab 4 8.0. I need the sim unlock code but the automated web page can not find the IEMI number.I have sent a PM to ATTCARES with no response. Please help.

Questions

 • Samsung

732

0

0

0

IMEI Not found Iphone 8 plus

Good evening. A day ago, I paid off the installment for my iphone 8 plus in my account. I went to the unlock page to get it unlocked but it says that the IMEI doesn't match an AT&T device. Can I please get help on this issue?

Questions

 • Wireless Account

145

1

0

0

Network settings have changed please restart system.

So I finally got my replacement wireless stb.  An isb7105 + a vap2500 that replaced my vip2500+ven501.  But the "new" stb 7105 keeps getting multiple a network settings has changed restart system messsages. Every day.  How do I fix this? Do I need another replacement stb? Does the new wap need to be

Questions

 • Watching U-verse TV

2.7K

21

0

Left the country need urgent help with my account

Hi,i have a problem. I left the country and totally forgot to cancel my internet account. I do not have Internaional calls although I did see that another person in the forum got help with exactly the same situation with @ATTcares through here. was crossing my fingers I could also get help!! thank y

Questions

 • AT&T Internet Account

338

8

0

0

Work service EVER!!!

Dear ATT -  A few weeks ago I set up a service move date to have my cable and internet moved from an apartment i was living in to an apartment i was planning on moving to.  This move date was May 12. On april 30 my service got disconnected in my apartment for no reason.  When a service tech came out

Questions

 • U-verse TV Account

107

1

0

0

Can I get a refund if I paid my bill to the wrong phone number?

This morning I was looking forward to paying my bill. I signed into AT&T Prepaid and paid the amount due. I waited for an hour to get the text notification saying that it was approved but nothing happened. I went back to the AT&T Prepaid site and realised the amount I paid was signed into my previou

Questions

 • Account & Usage

427

5

0

Looks like your IMEI and phone number don't match. Check your info and try again

Hi - I have an iPhone 6S that I took with me when I left a former employer (was on ATT then ) and have currently on ATT Prepaid acct. I don't owe any money on phone, nor is it under contract. Can I get some help to unlock this phone?  Thanks,

Questions

 • Wireless Account

462

1

0

0

Iphone XR Device Unlock issue

Hello,I recently upgraded to iphone xr (128)gb and paid in full. When i am trying to unlock the device on ATT device unlock portal, its giving me below error: "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you

Questions

 • Apple

460

1

0

0

Uverse excitement turned to disappointment. Any others?

My name is Amber and I've been an AT&T customer for a very long time. Have you ever been passed around from operator to operator so many times (with no answers, no results) that you begin to feel devalued as a person?By the third or fourth time that a supervisor has hung up on me (sometimes after HO

Questions

 • U-verse TV Account

233

2

0

0

Billing issue not resolved from 45 days with online Customer service. Please be aware of Autopay.

Hi ,I am an ATT customer for more than 10 years and I was charged for an amount of 645$ for one month with Autopay. I don't know how can ATT charge a customer 645$ for one month and I usually pay 51$ every month but I tried reaching customer service and I was said case has been created but no soluti

Questions

 • Wireless Billing

138

1

0

0

Prepaid account deactivated first day of renewable even though the auto payment is deducted.

The first day of prepaid renewable my husband and my account gets disabled. We see the auto payment change has been deducted, but on logging into the account online a small payment of $1-2 is shown due as 911 charge or something, everytime we call customer care they renew the account, revert the amo

Questions

 • Wireless Account

82

0

0

0

Cancelled order’s phone contract is showing up on Bill

Hi, I placed an upgrade order online on 11/18  for my current iphone x ( which is on AT&T Next Every year and paid off 50% )   to get Iphone xs on atnt Next Every year again.  But due to some issue , I had to cancel the order on the same day when it was placed 11/18. The Order status as per AT&T ord

Questions

 • Wireless Billing

193

3

0

0

Failed to show up for Installation

Hello,  What is the best way to escalate a complaint and actually get results? We were supposed to have internet installed a month ago. And AT&T now has missed not one or two but THREE appointment windows. And we were the ones who had to call them.  By the time I had to reschedule for a technician f

Questions

 • AT&T Fiber Installation

1K

6

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