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Dishonest and poor customer service

Why is dishonesty, misleading and indifference tolerated by AT&T? I was offered a promotion by the Loyalty department trying to make amends for prior poor service. Well I went into the AT&T store and they would not honor the agreement even though I had documentation of the offer. Then I get on the p

Questions

 • Wireless Account

156

4

0

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Billing issues

I’m having issues w/ customer service. I was told that my installation fee & first month of service would be waived due to poor communication and never arriving for an appointment. Then I get my first bill and it wasn’t waived. Along with the service price being $10 more than I was quoted. I hope y’

Questions

 • AT&T Internet Account

52

1

0

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What's your word worth?

...

Questions

 • Wireless Account

142

9

0

0

Terrible service on getting a phone exchanged an still not getting it resolved....!!!!

I have the wireless unlimited plan .. after having verizon for 25+ years .. I made a tough decision to switch carries do to the money I would save.. If I knew all the trouble I would have an all the wasted time and miles put on my car by visit stores or holding online or the phone..I never would hav

Questions

 • Wireless Account

513

8

0

0

Cannot login to IMO portal, Best buy employee!

When i try to access the IMO portal my ATTUID will not work and i cannot access my account to get correct info, please help!

Questions

 • Wireless Billing

140

1

0

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AT&T Prepaid Account Cancellation and Refund

I had a really unpleasant experience with AT&T.  I bought an AT&T prepaid card when visiting New York in August. I only wanted to buy a one-month plan because I was not going to be there for long. I wanted to pay in cash, but the shop assistant told me that if I paid with credit card, he could give

Questions

 • Account & Usage

673

1

0

0

Missed Appointments

I have had 2 appointments for internet and tv service be missed. On November 13, my first installation appointment was scheduled for the timeframe of 11AM - 1 PM. Since at this point I was not moved into the house, I had to have my father wait for the technician to arrive. Since no one arrived by 1P

Questions

 • AT&T Internet Installation

1.6K

5

0

All my neighbors have AT&T Fiber except me. Created multiple tickets but no resolution

I am looking to transfer new services to my new address which is in a new neighborhood. Everyone in my neighborhood has fiber except my address. After speaking to the builder AT&T fiber is the only internet service in my area. All my neighbors have AT&T fiber. I have created multiple tickets and esc

Questions

 • AT&T Fiber Ordering

345

2

0

0

Blacklisted iPhone 8

Has anyone had any luck with getting their phone un-blacklisted from AT&T? I bought my iPhone 8 through eBay 7 months ago. Today my phone IEMI was reported lost/stolen and my phone was blacklisted. eBay only protects up to 30 days and PayPal only protects up to 6 months, so these people obviously kn

Questions

 • Apple

616

9

0

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ATT D Dig Flags in My Front Yard

I arrived home from work yesterday to find flags in my front yard that said AT&T D and seemingly gave notice that at dig was going to happen. Since then, I have spent 10-15 minutes on three occasions trying to wade through the website to find a number to call for details. I was unable to find any nu

Questions

 • AT&T Internet Installation

2.2K

3

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Gigapower/Fiber available at neighbors address but not mine

I'm a current customer with Gigapower service. However, I am planning to move in the next couple weeks, to a house in the neighborhood adjacent to my current one. I'd really like to get Gigapower service at my new house, but it doesn't seem to be available according to the ATT site. However, there i

Questions

 • AT&T Fiber Ordering

232

0

0

0

Unblacklist

Hello,  During my trip to London, several weeks ago, I said that my phone was lost. My EMEI was therefore blacklisted. I had the good news that he had been found in London with a lost and found service. I just recovered today, it works more on the network and its cause on the blacklist. I have this

Questions

 • Wireless Account

354

2

0

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Changed from 6HD to 4HD on Fiber, Please help @ATTCares

Hello, I've had U-verse fiber service for a little over 3 months now.  I have Uverse TV and 300mbps internet.  It came with 3 months free Cinemax.  I called to cancel the Cinemax since the 3 month free trial was going to end about a week ago, and ever since then I can only record/watch 4 live HD sho

Questions

 • U-verse TV Account

5.7K

8

0

0

Device unlock: Looks like the IMEI number you entered doesn’t match an AT&T device

I just purchased a Samsung Galaxy S9+, paid in full and I would like to have it unlocked. But when I went to https://www.att.com/deviceunlock/#/ to request unlock code,  I was told that Looks like the IMEI number you entered doesn’t match an AT&T device. Please help!

Questions

 • Android

505

4

0

0

At&t prepaid international plan renewal

I have multiline account which auto renew every month and also I have $10 international calling plan with auto renewal. So every months at&t deduct s total amount (plan amount+10$ international plan) + tax, one day before my plan renewal. After plan renewal completed , $10 stay as account balanc

Questions

 • Account & Usage

337

1

0

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AT&T- online order is it customers responsibility to get phone or at&t responsibility to deliver it?

Hello,I am with a&t since starting of 2014 having family plan and 9 lines on my account. Since, three days I regret of been stick to at&t, I have an issue and struggling with customer service people to get the info. On the 15th Jan 2018 I went to store and ordered a new line & device and requested t

Questions

 • Wireless Account

134

2

0

0

Cancelacion ATT Autopay.

Tenia mi cuenta de AT&T mientras residia en EEUU, ahora que estoy en mi pais natal, estaba por cancelar mi servicio y veo que si es Prepaid, se cancela automaticamente luego de 60 dias de no pagarlo, leo que tambien es importante desactivar la opcion de AutoPAY, ahora, cuando la voy a desactivar, me

Questions

 • More AT&T PREPAID Discussions

166

1

0

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unlock code

Debido a que no he recibido el correo sobre el desbloqueo de mi teléfono, envíe la solicitud el 23/11/18

Questions

 • Samsung

251

1

0

0

Frustrated: Returned Phone Charges (Misleading Text Messages)

Timeline:10/3/18 Text Message from AT&T "We hope you're enjoying your new phone....Pleas return ...by 11/06/18 to avoid being charged10/15/18 Text message from AT&T "If your device has not been returned to us, a charge will appear on your next wireless bill."10/17/18 USPS Delivered to Agent at 3:31

Questions

 • Wireless Billing

143

0

0

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Refurbished Samsung Galaxy Tab 4 sim unlock code

I have a refurbished Samsung Galaxy Tab 4 8.0. I need the sim unlock code but the automated web page can not find the IEMI number.I have sent a PM to ATTCARES with no response. Please help.

Questions

 • Samsung

731

0

0

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