Timeline:10/3/18 Text Message from AT&T "We hope you're enjoying your new phone....Pleas return ...by 11/06/18 to avoid being charged10/15/18 Text message from AT&T "If your device has not been returned to us, a charge will appear on your next wireless bill."10/17/18 USPS Delivered to Agent at 3:31

The first day of prepaid renewable my husband and my account gets disabled. We see the auto payment change has been deducted, but on logging into the account online a small payment of $1-2 is shown due as 911 charge or something, everytime we call customer care they renew the account, revert the amo

Hello, I am very upset with how I have been treated with AT&T. I spoke with an employee at the end of June about my account. After June 30, 2019 all my  promotions would end, raising my current bill $100. When I contacted the first employee, she was very pleasant. I was advised to call back after 6/

My name is Amber and I've been an AT&T customer for a very long time. Have you ever been passed around from operator to operator so many times (with no answers, no results) that you begin to feel devalued as a person?By the third or fourth time that a supervisor has hung up on me (sometimes after HO

When i try to access the IMO portal my ATTUID will not work and i cannot access my account to get correct info, please help!

Hello, I've had U-verse fiber service for a little over 3 months now.  I have Uverse TV and 300mbps internet.  It came with 3 months free Cinemax.  I called to cancel the Cinemax since the 3 month free trial was going to end about a week ago, and ever since then I can only record/watch 4 live HD sho

Hi, I placed an upgrade order online on 11/18  for my current iphone x ( which is on AT&T Next Every year and paid off 50% )   to get Iphone xs on atnt Next Every year again.  But due to some issue , I had to cancel the order on the same day when it was placed 11/18. The Order status as per AT&T ord

I have multiline account which auto renew every month and also I have $10 international calling plan with auto renewal. So every months at&t deduct s total amount (plan amount+10$ international plan) + tax, one day before my plan renewal. After plan renewal completed , $10 stay as account balanc

I was scheduled for service connection on 06/04/18 and received a call telling me there is a "facilities issue" with my address and that I would be contacted within 24-48 hrs with more information.  I called on 06/05/18 and spent over an hour navigating through customer service, technicians, and cus

I have the wireless unlimited plan .. after having verizon for 25+ years .. I made a tough decision to switch carries do to the money I would save.. If I knew all the trouble I would have an all the wasted time and miles put on my car by visit stores or holding online or the phone..I never would hav

I stayed up to pre-order an iPhone X, created a new account with AT&T, and was confirmed to receive the phone Nov 3. Today around noon, I received an email telling me the order was cancelled. I called into AT&T and first was told the sale department can't help, so I need to call the e-commerce depar

This morning I was looking forward to paying my bill. I signed into AT&T Prepaid and paid the amount due. I waited for an hour to get the text notification saying that it was approved but nothing happened. I went back to the AT&T Prepaid site and realised the amount I paid was signed into my previou

I have had 2 appointments for internet and tv service be missed. On November 13, my first installation appointment was scheduled for the timeframe of 11AM - 1 PM. Since at this point I was not moved into the house, I had to have my father wait for the technician to arrive. Since no one arrived by 1P

Tenia mi cuenta de AT&T mientras residia en EEUU, ahora que estoy en mi pais natal, estaba por cancelar mi servicio y veo que si es Prepaid, se cancela automaticamente luego de 60 dias de no pagarlo, leo que tambien es importante desactivar la opcion de AutoPAY, ahora, cuando la voy a desactivar, me

You should read what people are having issues with. Things like the guide not matching what’s on. Things like season passes not being set to a channel but to all channels so when you set a season pass it records every showing on every channel? Things like every time you push an update we have to go

I have a refurbished Samsung Galaxy Tab 4 8.0. I need the sim unlock code but the automated web page can not find the IEMI number.I have sent a PM to ATTCARES with no response. Please help.

Hey There, I have recently started getting a problem with my att phone voice call, whenever someone calls me and if I am unable to pick up call or just disconnect. A call gives the message as "Not a working number" rather than it diverting it to my voicemail. I have called three times after spending

Hey @ATTCaresI recently placed an online order to switch to AT&T using BOGO deal (and $300 gift card offer for online orders). Initially AT&T couldn't port my  numbers. When I called to check the status of the order, sales rep told me that I need to cancel the old order and place a new one over the

Hi ,I am an ATT customer for more than 10 years and I was charged for an amount of 645$ for one month with Autopay. I don't know how can ATT charge a customer 645$ for one month and I usually pay 51$ every month but I tried reaching customer service and I was said case has been created but no soluti

I tried to order the iPhone Xs as part of an upgrade for my phone. I initially order the phone online, like I had my 10+ phones during the pre-sale on September 14. I received an email stating  that there  was an issue with the order and to contact customer service (***). I called customer service a