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Frustrated: Returned Phone Charges (Misleading Text Messages)

Timeline:10/3/18 Text Message from AT&T "We hope you're enjoying your new phone....Pleas return ...by 11/06/18 to avoid being charged10/15/18 Text message from AT&T "If your device has not been returned to us, a charge will appear on your next wireless bill."10/17/18 USPS Delivered to Agent at 3:31

Questions

 • Wireless Billing

143

0

0

0

Prepaid account deactivated first day of renewable even though the auto payment is deducted.

The first day of prepaid renewable my husband and my account gets disabled. We see the auto payment change has been deducted, but on logging into the account online a small payment of $1-2 is shown due as 911 charge or something, everytime we call customer care they renew the account, revert the amo

Questions

 • Wireless Account

81

0

0

0

Poor customer service

Hello, I am very upset with how I have been treated with AT&T. I spoke with an employee at the end of June about my account. After June 30, 2019 all my  promotions would end, raising my current bill $100. When I contacted the first employee, she was very pleasant. I was advised to call back after 6/

Questions

 • AT&T Internet Account

37

0

0

0

Uverse excitement turned to disappointment. Any others?

My name is Amber and I've been an AT&T customer for a very long time. Have you ever been passed around from operator to operator so many times (with no answers, no results) that you begin to feel devalued as a person?By the third or fourth time that a supervisor has hung up on me (sometimes after HO

Questions

 • U-verse TV Account

230

2

0

0

Cannot login to IMO portal, Best buy employee!

When i try to access the IMO portal my ATTUID will not work and i cannot access my account to get correct info, please help!

Questions

 • Wireless Billing

139

1

0

0

Changed from 6HD to 4HD on Fiber, Please help @ATTCares

Hello, I've had U-verse fiber service for a little over 3 months now.  I have Uverse TV and 300mbps internet.  It came with 3 months free Cinemax.  I called to cancel the Cinemax since the 3 month free trial was going to end about a week ago, and ever since then I can only record/watch 4 live HD sho

Questions

 • U-verse TV Account

5.7K

8

0

0

Cancelled order’s phone contract is showing up on Bill

Hi, I placed an upgrade order online on 11/18  for my current iphone x ( which is on AT&T Next Every year and paid off 50% )   to get Iphone xs on atnt Next Every year again.  But due to some issue , I had to cancel the order on the same day when it was placed 11/18. The Order status as per AT&T ord

Questions

 • Wireless Billing

191

3

0

0

At&t prepaid international plan renewal

I have multiline account which auto renew every month and also I have $10 international calling plan with auto renewal. So every months at&t deduct s total amount (plan amount+10$ international plan) + tax, one day before my plan renewal. After plan renewal completed , $10 stay as account balanc

Questions

 • Account & Usage

337

1

0

0

Facilities Issue - no available port - really?

I was scheduled for service connection on 06/04/18 and received a call telling me there is a "facilities issue" with my address and that I would be contacted within 24-48 hrs with more information.  I called on 06/05/18 and spent over an hour navigating through customer service, technicians, and cus

Questions

 • U-verse TV Account

812

4

0

0

Terrible service on getting a phone exchanged an still not getting it resolved....!!!!

I have the wireless unlimited plan .. after having verizon for 25+ years .. I made a tough decision to switch carries do to the money I would save.. If I knew all the trouble I would have an all the wasted time and miles put on my car by visit stores or holding online or the phone..I never would hav

Questions

 • Wireless Account

510

8

0

0

Closed

iPhone X Pre-Order Cancelled

I stayed up to pre-order an iPhone X, created a new account with AT&T, and was confirmed to receive the phone Nov 3. Today around noon, I received an email telling me the order was cancelled. I called into AT&T and first was told the sale department can't help, so I need to call the e-commerce depar

Questions

 • Apple

43.9K

149

0

Can I get a refund if I paid my bill to the wrong phone number?

This morning I was looking forward to paying my bill. I signed into AT&T Prepaid and paid the amount due. I waited for an hour to get the text notification saying that it was approved but nothing happened. I went back to the AT&T Prepaid site and realised the amount I paid was signed into my previou

Questions

 • Account & Usage

415

5

0

Missed Appointments

I have had 2 appointments for internet and tv service be missed. On November 13, my first installation appointment was scheduled for the timeframe of 11AM - 1 PM. Since at this point I was not moved into the house, I had to have my father wait for the technician to arrive. Since no one arrived by 1P

Questions

 • AT&T Internet Installation

1.5K

5

0

Cancelacion ATT Autopay.

Tenia mi cuenta de AT&T mientras residia en EEUU, ahora que estoy en mi pais natal, estaba por cancelar mi servicio y veo que si es Prepaid, se cancela automaticamente luego de 60 dias de no pagarlo, leo que tambien es importante desactivar la opcion de AutoPAY, ahora, cuando la voy a desactivar, me

Questions

 • More AT&T PREPAID Discussions

165

1

0

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Want to prove ATTCares?

You should read what people are having issues with. Things like the guide not matching what’s on. Things like season passes not being set to a channel but to all channels so when you set a season pass it records every showing on every channel? Things like every time you push an update we have to go

Questions

 • AT&T Internet Email & Security

124

2

0

0

Refurbished Samsung Galaxy Tab 4 sim unlock code

I have a refurbished Samsung Galaxy Tab 4 8.0. I need the sim unlock code but the automated web page can not find the IEMI number.I have sent a PM to ATTCARES with no response. Please help.

Questions

 • Samsung

730

0

0

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Not a working number

Hey There, I have recently started getting a problem with my att phone voice call, whenever someone calls me and if I am unable to pick up call or just disconnect. A call gives the message as "Not a working number" rather than it diverting it to my voicemail. I have called three times after spending

Questions

 • Apple

1.6K

2

0

0

At&t promised account credit not issued (ATTCares?)

Hey @ATTCaresI recently placed an online order to switch to AT&T using BOGO deal (and $300 gift card offer for online orders). Initially AT&T couldn't port my  numbers. When I called to check the status of the order, sales rep told me that I need to cancel the old order and place a new one over the

Questions

 • Wireless Account

380

6

0

0

Billing issue not resolved from 45 days with online Customer service. Please be aware of Autopay.

Hi ,I am an ATT customer for more than 10 years and I was charged for an amount of 645$ for one month with Autopay. I don't know how can ATT charge a customer 645$ for one month and I usually pay 51$ every month but I tried reaching customer service and I was said case has been created but no soluti

Questions

 • Wireless Billing

135

1

0

0

Frustrated 13+ Year Customer

I tried to order the iPhone Xs as part of an upgrade for my phone. I initially order the phone online, like I had my 10+ phones during the pre-sale on September 14. I received an email stating  that there  was an issue with the order and to contact customer service (***). I called customer service a

Questions

 • Wireless Account

140

1

0

0

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