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Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

 • Apple

859

5

0

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Official Solution

How do I return my old router?

We recently had our router replaced because the Ethernet went out. The tech said we do need to return it but he was not allowed to take it. He said they did not want a stockpile of equipmnet coming from peoples homes right now. He mentioned that AT&T has a contract with UPS and all we need to do is

Questions

 • AT&T Internet Equipment

91

1

0

Accepted Solution

Official Solution

cell tower not working in Eagle Idaho

we have no cell service in the Eagle , Idaho. suspected TOWER OUTAGE. please confirm if this problem has been reported and what the time line for resumption of service is.?

Questions

 • Other Phones & Devices

42

2

0

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Official Solution

If a battery replacement can be mailed to us during the COVID-19

I was wondering if a battery replacement can be mailed to our home address due to the COVID-19

Questions

 • Apple

144

2

0

Accepted Solution

Official Solution

Can I use my iPhone XR sim chip in my iPhone 7R?

Can I use my iPhone XR sim chip in my iPhone 7R?

Questions

 • Apple

27

1

0

Accepted Solution

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myAT&T balance refund

I had added 45 dollars to my account because my plan used to be 45 dollars then was put to 50 and I had noticed after it was moved to a 50 dollar plan and I would like that money put back into my bank account, please.

Questions

 • Plans & Features

761

1

Accepted Solution

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I can't re-submit a new unlock request because it shows my imei is in progress

I got the unlock confirmation email after 26 hours and it says my confirmation link was good for only 24 hours. What should i do now? I cant even re-submit a new unlock request. Because it shows my imei is in progress. When i try to check the status it says I didn’t confirm their email. @HelpAt&

Questions

 • Apple

79

2

0

Accepted Solution

Official Solution

Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

 • Data & Messaging Features, Internet Tethering

495

3

0

Accepted Solution

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What happens to WiFi when the phone moves beyond the router’s range?

What happens to WiFi calls on AT&T when the phone moves beyond the router’s range. Is it dropped or will the wide area network pick it up?

Questions

 • Network Coverage

34

3

0

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Bought an iPhone 11 Pro from an att customer and he reported it stolen

I bought an iPhone 11 Pro from an AT&T customer and her reported it stolen after a couple months, my guess is to get a replacement device under insurance. So this customer is committing fraud to not only me but AT&T and the insurance company. Is there anything I can do in this case?

Questions

 • Device Features

37

1

0

Accepted Solution

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Switching to internet only

Can I cancel my TV subscription and keep ONLY my internet subscription? I am not currently under contract.

Questions

 • AT&T Internet Account

86

2

0

Accepted Solution

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Closed

The All New iPhone XR - Order Now!

Brilliant. In every way.   iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID

Questions

 • Apple

54.8K

3

0

0

Accepted Solution

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AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

 • Wireless Billing

192

2

0

Accepted Solution

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Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

 • Other Phones & Devices

53

1

0

Accepted Solution

Official Solution

Received an Email about an Att account however I Never had one to begin with

Not an ATT customer and I received an email about one with the last 4 digits of the account. Not exactly sure what is going on but I want some answers because I was a victim of Identity Theft in 2018

Questions

 • AT&T Internet Security

38

4

0

Accepted Solution

Official Solution

Adding sbcglobal.net mailbox to iPhone7

I followed the instructions posted to the community forum of adding in my name, email address, password, and description on the first page and I get an error message that “No password provided for my email address. Please go to Mail Account Settings and enter a password”. I am using the same passwor

Questions

 • AT&T Internet Security

83

3

0

Accepted Solution

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Discontinue u-verse

I wish to drop my u-verse tv package.

Questions

 • U-verse TV Account

88

2

0

Accepted Solution

Official Solution

Modem to purchase

I have just ordered the 1000 mbps fiber with AT&T and want to use my eero mesh network (very large home and parental controls). Would prefer to purchase my own modem but I’m having trouble finding list of compatible modems. ATT rep said he could not recommend one. Odd. Can anyone help with this? Th

Questions

 • AT&T Fiber Equipment

100

1

0

Accepted Solution

Official Solution

Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

Questions

 • Account & Usage

45

1

0

Accepted Solution

Official Solution

I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Questions

 • AT&T Internet Equipment

47

5

0

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