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Receiving messages in China

Hi, I currently have a prepaid plan. I want to still be able to receive texts while I’m in China. I went to my local att store and they told me I can realize it by purchasing a long distance add-on. But then the description of that looks like this add-on is to receive foreign texts while I am in US.

Questions

 • Plans & Features

197

2

0

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Activating an old sprint phone

I have an old sprint iPhone 7plus. I paid for the phone in full so I don’t owe sprint anything. And I know t-mobile has taken over for sprint. Will I have trouble activating the phone to an att prepaid account?

Questions

 • Apple

117

1

0

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Can I have two different routers in 1 house with the same carrier?

Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.

Questions

 • AT&T Internet Features

92

0

0

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Line Suspended Because I Switched Phones

Like many people, I own multiple smartphones, and I occasionally switch between them for variety. Today I discovered that doing so caused my line to be suspended.  I had to get on a call with customer service to resolve the issue, and they said this is some fraud protection measure.  Now,

Questions

 • Wireless Account

794

7

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Old AT&T phone wiring throughout the house. What is it?

I am an amateur here but the home was built in the early 1990's and has phone jacks in most of the rooms. Behind the wall the cables running into the jack are grey, 8 wire, non-braided, cable which has the laser printing on "AT&T-0 KD DIW 4/24 (UL) TYPE CMR 27204 FEET". I have searched the internet

Questions

 • AT&T Phone Equipment

535

1

0

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Problem With Unlock Samsung G975U

I was trying to unlock my phone since two weeks ago. And on every time I try I get same error "Looks like we're already processing a request for this IMEI. Check your request status for more info." Its seem there is other request submitted before me. what can I do or how to cancel the request

Questions

 • Android

117

3

0

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How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

Questions

 • AT&T Fiber Equipment

156

1

0

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BYOD Pixel 4 - Your device is not compatible with the AT&T network

I am trying to connect my Pixel 4 (G020I) to the ATT network via eSIM... However, when I put my IMEI number into the ATT BYOD system, it says "Your device is not compatible with the AT&T network." despite it being listed on the compatible devices list. Is this a glitch in the system, or should

Questions

 • Android

293

6

0

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Oppo A53 phone not getting ATT Network signal (Internet & Voice)

I am using oppo A53 Android phone since last 5 months suddenly seeing issue that its not receiving signal since last few weeks, how to fix this issue?

Questions

 • Phones, Tablets & Devices

175

1

0

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i miss the prepaid payment

My case was the autopayment date was yesterday but they have no money on my credit card that day so the Auto-charge fail. And right now I go to the prepaid account site want to let the system re-charge me again. It can not. Only I can do was pay the original plan which did not including the autopay

Questions

 • Account & Usage

269

1

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

567

3

0

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Improving speed with NVG 510

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

Questions

 • AT&T Internet Equipment

451

8

0

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Stingray Music

Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.  

Questions

 • Watching U-verse TV

53

6

0

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Info needed for new home installation

Hi everybody! My husband and I are closing on our new house next month and I’m looking for some information on getting WiFi installed! My parents built a new house in the same addition as we are and had their WiFi installed earlier this year. When they had theirs installed the AT&T man drilled a

Questions

 • AT&T Internet Installation

116

4

0

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Internet not working, red service light on wifi gateway.

My internet isn’t working, and my wifi gateway model is Arris NVG599. The “service” light is red, and stays on for 2 seconds and then all lights turn off except for the “power” light, which is solid green. It stays like this for about 17 seconds, then the “Broadband 1” light turns solid green”, an

Questions

 • AT&T Internet Equipment

194

2

0

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Samsung Galaxy Note10+ 5G

The Next Level of Power The Samsung Galaxy Note10+ 5G is coming and with it, a whole new mobile experience. Are you a gamer? Are you an indy filmmaker? Need extra storage space for all of your pictures? You get that + more.    Some of the Next Level features  Next Generation

Questions

 • Samsung

2.4K

5

0

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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

113

3

Accepted Solution

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Closed

Signature Program/Student Discount

Hi! I know a few students at my school have received the student discount using their student email in the Signature Program. However, my student email has not been working. When I slightly altered the email address to test it, it worked, but obviously sent the next steps to an address that doesn't

Questions

 • Wireless Account

2.6K

10

0

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Changing my primary member ID AT&T email address

How do I change my primary member ID AT&T email address. I still have an active account, just need to change this email address due to divorce.

Questions

 • Wireless Account

342

4

0

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Delete iMessage from phone log

Is there a way to permanently delete iMessages from my account? Not just my phone

Questions

 • Wireless Account

256

10

0

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