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Internet Install Issues

Ordered internet a few days ago and got my package yesterday. Attempted to install only to find out I need wall jacks. Don’t have any. No mention of this when ordering. Called customer service which is automated only to be told my internet was working fine which it’s clearly not! Was told I couldn’t

Questions

 • AT&T Internet Installation

141

1

0

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Fiber Internet Montclair Subdivision Phase 5 Hernando, MS

Can anyone tell me when AT&T will provide Fiber to our Phase? I have neighbors that have moved in since end of July and no one has internet.  I have contacted 3 ISPs and no one can provide information. What do we need to do for AT&T to come in and bury the lines and get this process st

Questions

 • AT&T Fiber Ordering

72

5

0

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

 • U-verse TV Equipment

177

1

0

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

 • Account & Usage

7K

17

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AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

 • Wireless Billing

192

2

0

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Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

 • Other Phones & Devices

53

1

0

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Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

Questions

 • Account & Usage

45

1

0

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Getting a new connection with trade in from a store

I am moving to the United States as student in August and was looking to trade in an Android device (the value for which I have checked on the AT&T website) and purchase an iphone 13. I wanted to know if I could do this in store in the US or if it is only possible to do so online?

Questions

 • Phone & Device Upgrades

22

1

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Modem to purchase

I have just ordered the 1000 mbps fiber with AT&T and want to use my eero mesh network (very large home and parental controls). Would prefer to purchase my own modem but I’m having trouble finding list of compatible modems. ATT rep said he could not recommend one. Odd. Can anyone help with this? Th

Questions

 • AT&T Fiber Equipment

100

1

0

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Hot spot issue!

I tried to set up a hot spot using my phone. It didn't work. I was given a message that I set a block to do that (I forgot I did that). Fine, no problem. Ever since then my usage has been eaten up within two weeks, then my speed slows down to #&$-$+!! speed for the rest of the month. This is now

Questions

 • Android

106

5

0

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I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Questions

 • AT&T Internet Equipment

47

5

0

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Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

 • Wireless Billing

88

5

0

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Can the numbers in my call/text stay private

I am on a multi-line plan. Can i disable the feature that shows my call and text log of all the numbers/contacts i communicate with so the other members on this plan cant see them?

Questions

 • Wireless Account

53

3

0

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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

236

5

0

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Anyone else here upset that ATT is deactivating their microcell services as of 2/2022?

Anyone else here upset that ATT is deactivating their microcell services as of 2/2022? Anyone know how we can get them to reconsider?  I live out of town, the only way we can get internet services is wireless to our house.  In order to have a signal to call anywhere from our house, we dep

Questions

 • AT&T Cell Booster

909

19

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At&t Trade in

i have a iPhone 11 that is carrier lock to boost mobile does that affect the trade in

Questions

 • Apple

37

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Why is wifi unavailable when I'm 2 miles from an AT&T store?

I’m wonder I check the availability of fiber WiFi and it says it wasn’t available but shouldn’t it be available if I have a at&t store 2 miles from me and why does it say at&t tv is only available but not internet.

Questions

 • AT&T Fiber Equipment

61

2

0

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Connect a Ford vehicle to WiFi ATT rounter

In the Ford I can see my home network. It is asking me to either push a button on the router (don't see one) or enter a pin the FORD provides to rounter software to allow access. Is there a way to allow pin access to the ATT rounter (and not use the WiFi passwd)?

Questions

 • AT&T Internet Security

143

1

0

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Internet for those receiving SSI

Heard an ad on the radio that for households receiving SSI benefits, they could get internet for $10/mo...I have 2 daughters receiving SSI and one is homeschooled, how can I take advantage of the program?

Questions

 • AT&T Internet Plans

92

1

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Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

Questions

 • AT&T Internet Account

830

2

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