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old phone not listed as device but still connects to internet

ATT store left SIM in old phone, placed a registered new SIM in new phone,but keeping same telephone number. My plan is the same: one phone (not pre-paid).Old phone still connects to internet, but no phone service.I do not need phone service on old phone, but I sure do enjoy accessingmy apps such as

Questions

 • Wireless Account

387

3

0

0

Accepted Solution

Asurion is sending me a check to replace my broken tablet. Do i have to buy the same tablet again?

Hey all!so recently my Tablet (Galaxy Tab E) took a bad fall and my screen got destroyed. i called Asurion and filed a claim. i was told they're not able to to send me a replacement device and gave me the option of either entering a waiting list or getting a check and buying another device. i opted

Questions

 • Other Phones & Devices

2.3K

4

0

Need to file a complaint against ATT Store

Hi I took a BOGO deal on iPhone10 this August'2018 by upgrading existing line and adding new line (ported from T-Mobile). I didn't see the credit applied to me even after 4 installments. i was worried and called in customer support and even raised an urgent case for that. They closed my case stating

Questions

 • Apple

91

1

0

0

Dumbest Retail AT&T Store EVER (PBG) Florida

Went in there April 1st (ironic), to purchase a Type C usb for my Nokia Lumia 950, only for two of their staffers to not even know what one was. Both questioned me WHERE I got my phone. I told them both (yes that's twice) that I bought it at the store I was now standing in, not much more than 6 mont

Questions

 • Other Phones & Devices

395

8

0

0

Smoker's Breath and ATT store representative

Today i went to AT&T store( 3952 Morse Crossing, Columbus, OH 43219 ) for my device payment. one of the representative welcomed me and asked about the issue but suddenly felt nausea cause i smell cigarette from that representative's breath. After completion of service we shook hands and my hand also

Questions

 • Account Features

85

1

0

0

Bad customer service at AT&T store

We have visited AT&T store :3551,Preston road, Frisco, Texas to enquire about family plans. We waited about 20 mins before someone even acknowledged us. Then afterwards when someone who came in after us was being helped I told the salesperson we were next- he asked if we had signed in to which no on

Questions

 • Account Features

87

0

0

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Complaint about ATT Store Manager

How do I make an official complaint about a manager at an ATT store.  Went last night and every piece of information she gave me was wrong.  She refused to vacate an action taken for which I was given incorrect information and threathened me with my 16 year old son present.  The situation could have

Questions

 • Wireless Account

401

1

0

0

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