Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (20)

Relevance

Accepted Solution

Official Solution

AT&T Next Limit

Does anyone know when or if there is a projected date for AT&T to upgrade the number of phones per contract allowed to participate in the NEXT program? I have 6 lines, but currently, only 4 are allowed to upgrade via NEXT. Any thoughts or advice would help. 🙂

Questions

 • Wireless Account

2.3K

6

0

0

Accepted Solution

Official Solution

Early upgrade to iPad Air 2?

I can pay $73 to be upgrade eligible on ATT next. What is the fastest way to get the new iPad Air 2, is it possible to pre-order ? Or must I trade in first?ThanksMike

Questions

 • Phone & Device Upgrades

2.7K

1

0

0

Accepted Solution

Official Solution

att next return label and agreement

I ordered my new iphone xr online and picked it up in store. I already got an electronic return label through online chat with an agent. However, I found that I also need to put a signed agreement with my old phone. I need the agreementthankshttps://www.att.com/esupport/article.html#!/smb-wireless/K

Questions

 • Phone & Device Upgrades

1.7K

2

0

0

Accepted Solution

Official Solution

Transferring Cell Lines

My phone has broken and i have been looking for a new one and have decided to get an iphone 6.  My brother, who is part of my family plan, has and iphone 6 and wants to go to an iphone 6s.  I was wondering if it was possible for me to pay off the $300 left that is owed on the 6 for the att next plan

Questions

 • Account Features

640

3

0

0

Accepted Solution

Official Solution

I get this error when upgrading: 'Unfortunately, your account does not currently have any lines available for upgrade'

I am currently trying to pre-order the Samsung Galaxy S10+ from Samsung.com. For the financing plan I click on the ATT Next Plan (as that is what my family has been using for many years, and my brother has recently used for his iPhone 10X). When I sign into my account towards the end of the process,

Questions

 • Wireless Account

1.1K

1

0

Official Solution

iphone 7 upgrade

If my phone is fully paid off, and I get a new one, do I have to turn the old device in? What if I buy the new device from Apple instead of AT&T? If I DO purchase the new device from ATT NEXT, it says I need to return the old device within 10 days, but the new phones don't ship until mid October, so

Questions

 • Apple

6.5K

55

0

0

ATT Next Confusion

Hey I’m having trouble with att next. They have my phone and they will not return it to me and they are charging me for not ever returning my phone.  They said because it wasn’t late. So they are charging me and they said they cannot give phone back. I’m legit being scammed. Not sure what to do. Hop

Questions

 • Wireless Account

77

0

0

0

Complaint to Better Business Bureau and filing an Arbitration Complaint regarding devices lost

AT&T is charging me $1200 for devices I had returned saying that they never received it and I have proof of drop off receipt at USPS and the status tracking says "Delivered to Returns Agent." When I call AT&T about this I keep getting forwarded to one person or another. I PM'ed ATT cares on here and

Questions

 • Wireless Billing

947

3

0

0

Unable to unlock device under ATT Next Plan

Hi -    I'm trying to remain calm about my entire ordeal, but I'm to the point where I may end up having a stroke due to the frustation that I've encountered today.    I connected via your Live Support Chat in an effort to have my new phone (purchased via ATT Next Plan) unlocked. This process is not

Questions

 • Samsung

4.8K

5

0

0

Att Next vs 2 year contract - 10GB plan

I have been researching the AT&T Next plans. I have managed to get my self confused. The Next plan seems like a bad deal. I am currenlty on the 10GB plan and with all my various discounts I am paying around $140 per month.  If I add the Next plan I am going to be paying about $190 a month. To me, it

Questions

 • Wireless Account

20.2K

18

0

0

Switching to att next w/trade in credit problem

I attempted to switch to att next from my current carrier using the "$200 Device Trade In" promo through the website. I Was approved, but with a small down-payment. Fine. Went to submit my order & was redirected to a page that said "Oops, you've caught us at a bad time-out website just went down" So

Questions

 • Wireless Account

195

9

0

0

ATT Next Every Year return phone label never created

Hello,I preordered 5 iPhones from Best Buy this year. All 5 iPhones were available for pickup on release day.At the register for pickup, none of the return shipping labels printed due to an error. I did receive an email with a shipping label for 2 of the 5 iPhones, and I was able to login to MyBestB

Questions

 • Wireless Account

80

4

0

0

Can I trade-in through Apple?

With Apple's release of the new iPhones, I'm wanting to trade in my current iPhone X for one of the new models. I'm currently on an AT&T Next Plan. If I trade in my phone through Apple's trade-in program, they say they will contact AT&T for me. Does that mean that my AT&T Next plan will end right aw

Questions

 • Wireless Billing

3.1K

1

0

0

Switching between att next plans

I am on att next 30 months plan and paid 2 months of bill.1. Can I change my plan to att next 24 months plan ?2. Can I increase the monthly phone installments from 21.67 to 27$ ?

Questions

 • Wireless Account

103

1

0

0

Shared Upgrade Question

I have been getting many different answers and I wanted a final clarification before I did anything. I'll put this in terms of Phone A and B Phone A is a smartphone on the ATT Next 18 installment plan. It's not eligibile for an upgrade until September and has not been paid off. Phone B is a basic ph

Questions

 • Phone & Device Upgrades

624

1

0

0

Can I sell a phone on my AT&T NEXT plan?

Hello my mother and I found a wireless service cheaper than att, but we still have the leased phones, that we are not using. How does it work if we use them as a trade in to another carrier.? Or have the other carrier pay them off, (well $500 of it). Will our number be able to be ported out? We are

Questions

 • Wireless Account

331

1

0

0

AT&T Next Clarification

Im thinking about buying an iPhone 6+ with AT&T Next 12 (without down payment), lets say i buy it on June 5th, so for 20 months I have to pay for the phone's expenses using ATT Next, right? And so lets say that I then go and buy the next version of iPhone exactly a year later, on ATT Next using my u

Questions

 • Phone & Device Upgrades

356

2

0

0

Selling iPhone on ATT NEXT Installment Plan

Hello, I currently have an iPhone 5S on the Next plan, but it is NOT paid off yet.  I would like to know, if I sell my 5S will the new owner be able to add the phone to their ATT account?

Questions

 • Apple

666

1

0

0

Can I pay ETF and change from contract to NEXT?

I'd imagine this is answered somewhere but I've been unable to locate a definate answer.   My wife broke her iPhone and we had to quickly get another in October.  At the time we didn't fully consider all the options and went with another 2-year contract plan.  However, we're now moving up to 10gb/mo

Questions

 • Wireless Account

817

7

0

0

IPhone Unlimited data plan with ATT NEXT?

Hello all,I have an Iphone 5 with grandfathered unlimited data plan on 2 year contract.When i upgrade to the next release of iPhone (6s?), would it be possible to retain my unlimited data plan with AT&T next plan? i.e i dont want to have mobile share.In this case can i get discount on my data plan s

Questions

 • Account Features

2.9K

10

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.