Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (35)

Relevance

Accepted Solution

Official Solution

Why did asurion send me a broken phone?

My phone was stolen so i filed a claim and received a new one. I payed $200+ for a broken phone? Half the screen is dark and i went to Att to set it up and she was shocked that insurance sent me this phone. What do i do?

Questions

 • Other Phones & Devices

3.1K

3

0

Accepted Solution

Official Solution

Asurion Insurance Question - Do you get the same phone as a replacement?

Hello, good evening all! My phone was dropped in water accidentally about a month ago, and I have been trying not to file an insurance claim. The phone works, but the rear camera does not, and the screen goes wacky sometimes. My question is: if I file a claim, will I get the phone that Asurion says

Questions

 • Other Phones & Devices

20.2K

13

0

0

Accepted Solution

Official Solution

How do I return my phone to Asurion?

I need to return my damaged phone to Asurion but I don't know how to return it? I looked at videos on YouTube saying that they got envelopes to return in but I never got that? Do I just return it in the box I got it from? and where do I put it to get it returned? I don't want to be charged $ for not

Questions

 • Other Phones & Devices

31.7K

5

0

Accepted Solution

Official Solution

Asurion Insurance Question - I can't factory reset my phone

I filed a claim for my Samsung Galaxy S6 Active and Asurion says I have to factory reset my phone when I send it to them but I cannot factory reset it because the charger port does not work so I cannot connect it to my PC and also the LCD screen does not work so I can't see the screen but the phone

Questions

 • Other Phones & Devices

5.6K

3

0

0

Accepted Solution

Asurion is sending me a check to replace my broken tablet. Do i have to buy the same tablet again?

Hey all!so recently my Tablet (Galaxy Tab E) took a bad fall and my screen got destroyed. i called Asurion and filed a claim. i was told they're not able to to send me a replacement device and gave me the option of either entering a waiting list or getting a check and buying another device. i opted

Questions

 • Other Phones & Devices

2.2K

4

0

Loyal ATT User ??? But , Not Sure How Much Longer

I have had ATT for over 15 years. I have seen ALL of the NEW and IMPROVED that they have rolled out. I am internet savvy and I have had IPhones since their launch.  Our new puppy it seems has a phone fetish and my daughters 6s was the victim. Good news we insured it. However, in the past when I woul

Questions

 • Account Features

277

8

0

0

Issues with returning replacement device

My phone was stolen a few weeks ago so i claimed for a replacement device. After a few days after receiving the device, i was able to retrieve my original phone. after going to At&t on 7/8 to have it unblocked and unsuspended, my phone kept being blocked and suspended again. I called customer servic

Questions

 • Apple

73

1

0

0

I'm having trouble tracking my old phone that I'm returning to Asurionn

02/28/2018 I took the return package with my damaged phone to my local UPS Store on Back Beach Road in Panama City Beach, FL.  The tracking number I was given by the UPS Store is different from the tracking number given by Asurion.  I last checked the tracking status this morning and my package seem

Questions

 • Wireless Account

57

0

0

0

Closed

USING USPS SMARTLABEL TO RETURN PHONE

I returned my unopened phone using the smart label that was provided in the box and followed the instructions exactly as they were given. Now when I try to track my phone it says there is no record of the tracking number I have in their system. I only have 7-10days to return the phone for credit. Pl

Questions

 • Wireless Account

15.2K

45

0

Insurance claim for HTC M9 does not give HTC but LG and Samsung 7 ???

I have been using HTC for long time. Currently I have HTC M9 and I wanted to claim insurance due to damage.However, I was surprised to see the options for replacement. Asurion (ATT's insurance provider) says ATT does not support HTC anymore 😞They gave me option of LG G6 or LG V20 or Samsung S7. I a

Questions

 • Other Phones & Devices

556

6

0

0

Asurion insurance claim with no replacement phone

A few weeks ago, my son dropped & cracked his iPhone 7+ red. I filed a claim with  Asurion for repair. After about a week and many calls, I finally found it they have no repair techs in my area. Ok, I asked for a replacement. Another week and me calling them again for status, they have no phone 7+ r

Questions

 • Apple

761

1

0

0

Sent damaged phone through Asurion and now I am stuck with a $449.00 Bill

After having At & T since in was cingular, I am now really upset because the asurion insurance is a scam, and I am stuck with $449.00 Bill for a refurbished franken-phone that was sent to me damaged.  I thought I would get advice for a solution, before cancelling my Att & T plan and advising my whol

Questions

 • Wireless Billing

19.5K

4

0

Asurion

I'm a little miffed when I signed up for service I specifically stated I did not want any "extras" or insurances they put it on anyway. And there it was on my first bill so I called to remove it! Today in the mail I got a Welcome to Mobile Proction Pack I called again and somehow it got added back I

Questions

 • Account Features

136

1

0

0

Great Experience with AT&T Phone/Device Insurance

I see a lot of posts here asserting that AT&T Mobile Insurance is not worth the money, or provides poor service.Here is my experience after paying $6.99 premiums for 14 months.   After 14 months, my iPhone 6 Plus 128GB began malfunctioning.  The Apple Genius declared it a “logic board failure”.  I c

Questions

 • Wireless Account

1.8K

5

0

2017 Asurion Open Enrollment Dates?

Does anyone know when/if Asurion has open enrollment this year?  I have been asking since early Feb and have received multiple answers from customer care:a) "call on March 1st"b) "call back on March 31st"c) "call Asurion dept at 888-562-8662."d) (from Asurion dept) "we don't know anything about that

Questions

 • Account Features

2K

1

0

0

Asurion Replacement on BackOrder

Hello, A few years ago I had to replace my phone for some reason and filed a claim through Asurion, it was a fast experience and since they didn't have the phone they upgraded it and shipped a new phone immediately.This has not been my experience today. The currently do not have my phone in stock so

Questions

 • Other Phones & Devices

425

1

0

0

if you file a claim does asurion have the right to go through your phone?

also can they go through your phones text message history, call history?and if so, why would they? a friend of mine filed a claim through them but asked this question and i didnt know the answer.

Questions

 • Account Features

1.1K

1

0

0

Blacklisted phone

Hey guys I’m new here getting no help from AT&T so I’m asking you guys for any suggestion.  recently I have placed a claim with asurion to replace a lost stolen phone. A iPhone was sent out to me but this phone they sent me is blacklisted.  I know this because I tried to get it unlocked and it says

Questions

 • Wireless Account

3.8K

6

0

AT&T Smart Label Tracking Issue

Hello,I returned my damaged phone per the instructions from AT&T, with a prepaid label on Wednesday, February 18, 2015, via USPS.  I have been checking the tracking at: www.tracking.smartlabel.com per my instructions.  It's now been 9 days and still no information on the tracking website.  I'm growi

Questions

 • Wireless Account

965

9

0

Multi-Device Protection Pack Insurance and Support

i have Multi-Device Protection Pack. i recently found that it covers my laptop too. my laptop is 4 years old. will they repair my laptop or exchange? if they repair, will they repair everything. coz its over heating, battery is not working, and not turning on.   if anyone have experience with claimi

Questions

 • Wireless Billing

341

1

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.