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2017 Asurion Open Enrollment Dates?

Does anyone know when/if Asurion has open enrollment this year?  I have been asking since early Feb and have received multiple answers from customer care:a) "call on March 1st"b) "call back on March 31st"c) "call Asurion dept at 888-562-8662."d) (from Asurion dept) "we don't know anything about that

Questions

 • Account Features

2K

1

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Loyal ATT User ??? But , Not Sure How Much Longer

I have had ATT for over 15 years. I have seen ALL of the NEW and IMPROVED that they have rolled out. I am internet savvy and I have had IPhones since their launch.  Our new puppy it seems has a phone fetish and my daughters 6s was the victim. Good news we insured it. However, in the past when I woul

Questions

 • Account Features

268

8

0

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Two Insurance Claims in Two Months

So I am somewhat reckless and will be filing  another insurance claim one month after a previous claim (for losing my phone the second time). I have used all the conventional methods to try and locate it (find my iPhone, Google Maps, Facebook, Calling, etc.) and no luck. Back in April I filed a clai

Questions

 • Wireless Account

185

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LG G2 replacement phone from Asurion defective

I am having problems with my G2 that I have recieved from Asurion a few weeks ago. There are parts of the screen that does not respond to the touch and it is now to the point where I can't unlock it. There wasn't any water damage nor is the screen broken. I am wondering if there is anything AT&T wil

Questions

 • Android

919

2

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Issues with returning replacement device

My phone was stolen a few weeks ago so i claimed for a replacement device. After a few days after receiving the device, i was able to retrieve my original phone. after going to At&t on 7/8 to have it unblocked and unsuspended, my phone kept being blocked and suspended again. I called customer servic

Questions

 • Apple

67

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if you file a claim does asurion have the right to go through your phone?

also can they go through your phones text message history, call history?and if so, why would they? a friend of mine filed a claim through them but asked this question and i didnt know the answer.

Questions

 • Account Features

1K

1

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Asurion Replacement on BackOrder

Hello, A few years ago I had to replace my phone for some reason and filed a claim through Asurion, it was a fast experience and since they didn't have the phone they upgraded it and shipped a new phone immediately.This has not been my experience today. The currently do not have my phone in stock so

Questions

 • Other Phones & Devices

385

1

0

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Sent damaged phone through Asurion and now I am stuck with a $449.00 Bill

After having At & T since in was cingular, I am now really upset because the asurion insurance is a scam, and I am stuck with $449.00 Bill for a refurbished franken-phone that was sent to me damaged.  I thought I would get advice for a solution, before cancelling my Att & T plan and advising my whol

Questions

 • Wireless Billing

19.4K

4

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Hideous, gold, Refurbished iPad

I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty.  I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive

Questions

 • Other Phones & Devices

723

22

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iPhone 7 Plus on Backorder with ASURION

Hello,On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iP

Questions

 • Apple

5.1K

10

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Unable to track returned phone using the tracking number provided on the label

I received a replacement phone on Saturday morning of July 1st, 2016 for a damaged phone. After I received the replacement phone, I mailed my original damaged phone in the box provided by Asurion with the prepaid return label. (on July 6, 2016) It has been about a week and the damaged phone has not

Questions

 • Wireless Billing

1.8K

6

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Closed

Huge Problems with Asurion Claim

On Thursday, 11/8, I filed a claim with Asurion for a broken phone. I completed the affidavit and sent my ID. After that, I was told it would be 1 business day to receive my phone. My phone did not come. On Monday I called and I was told that the iPhone X was back ordered and that I would receive it

Questions

 • Wireless Account

4.7K

20

Great Experience with AT&T Phone/Device Insurance

I see a lot of posts here asserting that AT&T Mobile Insurance is not worth the money, or provides poor service.Here is my experience after paying $6.99 premiums for 14 months.   After 14 months, my iPhone 6 Plus 128GB began malfunctioning.  The Apple Genius declared it a “logic board failure”.  I c

Questions

 • Wireless Account

1.8K

5

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Asurion insurance claim with no replacement phone

A few weeks ago, my son dropped & cracked his iPhone 7+ red. I filed a claim with  Asurion for repair. After about a week and many calls, I finally found it they have no repair techs in my area. Ok, I asked for a replacement. Another week and me calling them again for status, they have no phone 7+ r

Questions

 • Apple

742

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Insurance claim for HTC M9 does not give HTC but LG and Samsung 7 ???

I have been using HTC for long time. Currently I have HTC M9 and I wanted to claim insurance due to damage.However, I was surprised to see the options for replacement. Asurion (ATT's insurance provider) says ATT does not support HTC anymore 😞They gave me option of LG G6 or LG V20 or Samsung S7. I a

Questions

 • Other Phones & Devices

549

6

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asurion and bad customer service

I went to AT&T store 1/2 hour before closing time and was looking to either upgrade or get a phone replacement for my samsung note . since i use my phone for work, i needed a phone asap and the asurion insurance says it can ship you a phone as soon as 24 hours. the at&t rep started my claim but said

Questions

 • Samsung

1.9K

10

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AT&T Smart Label Tracking Issue

Hello,I returned my damaged phone per the instructions from AT&T, with a prepaid label on Wednesday, February 18, 2015, via USPS.  I have been checking the tracking at: www.tracking.smartlabel.com per my instructions.  It's now been 9 days and still no information on the tracking website.  I'm growi

Questions

 • Wireless Account

879

9

0

I'm having trouble tracking my old phone that I'm returning to Asurionn

02/28/2018 I took the return package with my damaged phone to my local UPS Store on Back Beach Road in Panama City Beach, FL.  The tracking number I was given by the UPS Store is different from the tracking number given by Asurion.  I last checked the tracking status this morning and my package seem

Questions

 • Wireless Account

49

0

0

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Phone Bill

I lost my phone and called AT & T for replacement phone. Was connected to the insurance company. Now before the phone arrived my phone was found and I called the insurance company and they told me as soon as I get the phone to return it back. I soon as I got the phone I sent it with the return label

Questions

 • Wireless Billing

356

3

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I did an Asurion Phone Claim - had S4 they gave me an S5 Active; SIM upgrade prob

First time posting for help so please forgive me for any errors in etiquette...  History: My Samsung Galaxy S4's charging port finally gave out. So, I had to make a phone claim with the insurance offered by AT&T thru Asurion. I assumed they would send me another S4. Surprisingly, they sent me a Sams

Questions

 • Android

3.2K

2

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