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My phone bill is incorrect over charging me $1000. My phone has been shut off Bill still not fixed

Att new customer wireless (contract as  well as DIRECTV) I’m am having  A similar issue  that others seem to be having with AT&T. With my BILL  I always had good luck with them never had a problem and now ever since they have merged with DIRECTV ( which my family has had for years mind you) they are

Questions

 • Wireless Billing

137

1

0

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Really Bad Experience

I , through online chat, was told that 2 phones + hotspot + existing phone (free because that would be a 4th line) would come out to about 180.00 with my employee discount etc. When purchasing the phones etc online i couldnt pick the unlimited plan on the hotspot. The agent on the chat told me to pi

Questions

 • Wireless Billing

782

23

0

0

Consumer fraud/ Identity theft?

I tried to get a iPhone 6 Plus almost a year ago now, after I paid 171.91 cents to pick it up in the store. I get all the way to the store and the guy tells me I have to give him 500$!!! I didn't even have 300$! Ha! I asked that he cancel the order and service because it hasn't even been 24 hours an

Questions

 • Wireless Billing

320

1

0

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HELP! Two days and eight hours spent on hold with customer service. Absolute disgrace.

New AT&T mobile customer as of November 2017 and has been living a nightmare.  As of Feb 2018 my cellular service is now disconnected and AT&T claims a balance of $3,500.  These charges stem from double billing my wireless plan, premium DirecTV channels that were never ordered, and two phones which

Questions

 • Wireless Account

889

7

0

Anyone? NO number to check on "Notice of Dispute"? Do I just move straight to Arbitration?

For 26 months we've had unbelievable billing discrepancies, which look like data entry results from an MS-DOS based computer system by people that barely understand the language they are written in. Things that stick out like a sore thumb:Wireless charges for warrantied equipment AT&T has (with trac

Questions

 • Wireless Billing

164

1

0

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Terrible and Unethical Practices

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

Questions

 • AT&T Internet Installation

400

2

0

0

Hideous, gold, Refurbished iPad

I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty.  I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive

Questions

 • Other Phones & Devices

837

22

0

0

Furious

I purchased an Apple Watch at Best Buy .com for same day pick up to add to my att service. The people at Best Buy could not get the watch to scan so they canceled the sale. After they tried for an hour longer I said forget the watch and left frustrated. A week later I noticed 2 strange numbers being

Questions

 • Wireless Billing

236

5

0

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Arbitration

I am being charged for the full price of my installment plan. I “ported out” my number to an old Verizon phone due to poor att coverage in my work location. I am a registered nurse in a management position and need to have communication at all times. I kept the new phone and plan thinking I would ju

Questions

 • Wireless Billing

224

4

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