Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.7K)

Relevance

Accepted Solution

Official Solution

Selling a phone not fully paid off

Okay so I have a iphone 13 not on the next plan and I don't like it . Can I sell it and continue to make payments till paid off... And swap a sim card to a different phone without it effecting my account. Thanks basially paying as normal with a different device for the sim card I've seen people sa

Questions

1.2K

6

0

Accepted Solution

Official Solution

Reconnect defaulted phone plan.

My daughters dad purchased her an IPhone on a family plan and stopped paying the bill after 2 months. I’m pretty sure the phone was also being financed. Am I able to get the phone cut on myself. If so would I have to make the finance payments for the phone????

Questions

41

2

0

Accepted Solution

Official Solution

Iphone locked

Hi! May I ask how I could unlock my iphone 14 pro max that my uncle purchased from AT&T. I'm currently outside of the United Stated and I would want to check how I could unlock the device. Thanks!!

Questions

31

2

0

Accepted Solution

Official Solution

Lost my iphone 6. What do?

Hello, I lost my iphone 6 while traveling and it's gone forever. Ideally, I would like to buy a new phone and keep my current number and all of the apps and data. Is that possible?  How should I go about that? Can I buy a phone online and bring it to ATT or Apple?  What should I do?&nb

Questions

104

4

0

Accepted Solution

Official Solution

My MMS messages quit downloading automatically and won't download manually.

I have this short code keeps texting me. And doesnt seem to stop (696-08) i sent this to att spam short code. Asks me to reply stop. But it doesn't do anything what can i do

Questions

20

1

0

Accepted Solution

Official Solution

Line not eligible.. Att call protect

I'm one of the 9 people in the att family plan and I tried to setup att call protect with my number on iPhone. With many attempt and failure, saying "line not eligible"What did I do wrong? What do I do from here? Please help!

Questions

11.3K

11

0

0

Accepted Solution

Official Solution

Bought an 8 Plus.. and it has a remaining balance from the previous owner.

I'm super (Edited per community guidelines) off. I spent the last of my money on this phone, because my fiancee had hers stolen and she needed a phone for work. When the phone arrived, i tried to unlock it through the unlock portal ONLY to be told there's a god dang balance left on the phone from th

Questions

87

1

0

Accepted Solution

Official Solution

No-Contract iPhone X and Upgrade Eligibility

Hi All! I'm interested in buying a no-contract iPhone X (paying full price) as a gift for a relative oversea. When I'm on the Apple.com site, it asks me for my AT&T account (I assume this is for eligibility checking?) Since I'm not upgrading my phone or anything, will buying the phone for a relative

Questions

878

2

0

0

Accepted Solution

Official Solution

PLEASE PLEASE HELP!!! ACCOUNTANT DESPERATE TO FINISH HER CLIENTS CASE FILE - NEED TO ACCESS PUK Code to iPhone so I can log into my account

I have locked myself out of my SIM card some how on my iPhone SE 2nd Generation 2020. I need my PUK Code so I can unlock my SIM card and use cellular data and receive text messages on my iPhone.  Unfortunately I currently can not receive iMessages because my I am also locked out of my AppleID

Questions

121

1

0

Accepted Solution

Official Solution

Acp

I am not able to find the ACP wireless sign up form. When I try to go to page it says it is not available. I would like to sign up

Questions

159

1

0

Accepted Solution

Official Solution

Data usage high when on WiFi

I just checked my iPhone and my cellular data usage is 1.2T (crazy!) and the period isn’t even over. What’s troubling is that I’m home 95% of the time and signed into our WiFi, so why is Cellular data even being used and to this amount? Something doesn’t seem right? Help?

Questions

72

1

0

Accepted Solution

Official Solution

Blocked calls

I need help with calls being blocked on my iphone & someone getting on my accounts & emails??? Lacey Walker

Questions

56

1

0

Accepted Solution

Official Solution

mobile data record time

looking to find out if data mobile time stamps are correct as updated with the time it was used example : 2:00 am meaning the phone was used at that time ?

Questions

50

6

0

Accepted Solution

Official Solution

SEND HELP! Ordered wrong phone

I had the account holder order my new phone. Went through the whole process of paying off the current phone and then ordering the new one. I wanted the iPhone Xs Max and instead the account holder ordered the Xs. Is there anyway at all that I am able to return the incorrect phone and work with AT&T

Questions

924

2

0

0

Accepted Solution

Official Solution

Iphone X - Stopped Receiving Twitter Texts

Hi,About 2 weeks ago I stopped receiving texts from twitter in the messaging app. I haven't changed any settings on the phone or twitter.I was wondering if AT&T blocked them because I was receiving a few thousand a month. I have googled and have searched for answers but haven't found anything yet. I

Questions

159

1

0

Accepted Solution

Official Solution

Do I need to switch my iPhone cell provider to use Apple Watch?

I recently purchased an Apple Series 8 watch through AT&T. My iPhone’s service is through Verizon, so once I was setting up my watch I realized I couldn’t use them together (being able to receive texts and calls that come through my iPhone on my watch when I leave my phone at home) I wanted to

Questions

22

1

0

Accepted Solution

Official Solution

iPhone 5G SIM card requirements

I am an existing AT&T Wireless customers with an iPhone 11 Pro and I have an iPhone 12 Pro on order directly from Apple. The iPhone 12 was purchased full price, unlocked, with no SIM. I have seen that the iPhone 11 Pro SIM with not work in an iPhone 12 because of 5G. Is this correct? Can I

Questions

1.4K

10

0

Accepted Solution

Official Solution

New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

Questions

222

4

0

Accepted Solution

Official Solution

Confirmation codes are not coming through on text

Every time I have a confirmation code sent to my phone number, the text never comes through. Whether it’s for 2 factor authentication, or a text message from a restaurant telling me my table is ready, confirmation codes will not come through. It’s not because I don’t have their number saved, because

Questions

65

1

0

Accepted Solution

Official Solution

Why is ATT disabling visual voicemail on Pixel phones?

So my girlfriend just got her brand new pixel 3, unlocked straight from google. We have friends who are on Verizon who also did the same (went the unlocked route, and bought directly from google as well.)  However, in the dialer app, we noticed something strange: our friends phones had a dedicated t

Questions

27.5K

80

Not finding what you're looking for?