Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Extremely high data usage

We are at 60+GB used with 10 days to go. My son's phone uses 90% of our total. He and I don't see how it's possible that he has used 54+GB. I have unlimited, so it's not a money matter, but what is going on? Before I changed to unlimited, we stayed close to our limit; only after I changed to unlimit

Questions

14.2K

15

0

0

Accepted Solution

Official Solution

setting up Apple Watch screen is blank

I'm trying to set up my Apple Watch's cellular plan according to the instructions. I open the Watch app, click "set up cellular", and log into my AT&T account. But that's as far as it goes, it just loads a blank screen with the AT&T deathstar in the upper right corner. Are there any othe

Questions

1.1K

3

0

Accepted Solution

Official Solution

Closed

iPhone 11 - Available Now

iPhone 11. An essential upgrade. Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience

Questions

9.8K

9

0

Accepted Solution

Official Solution

switching from prepaid 3G phone (ATT) to new iphone SE postpaid - how to do this and keep the same phone number?

I have a prepaid gophone - an old 3G flip phone. Just got a new iPhone SE. Expect I need a new SIM card as the old one is unlikely to fit. Want to keep my old phone number and switch to a higher data postpaid ATT plan. Do I have to go into a store (want to avoid that right now)?  Can

Questions

209

3

0

Accepted Solution

Official Solution

Upgraded iPhone do I need a new SIM card? AT&T prepaid.

I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.

Questions

1K

2

0

Accepted Solution

Official Solution

Wi-Fi Not Working On Smart Device - Help From AT&T

Don’t Sigh, Fix Your Wi-Fi! Was your Wi-Fi on your device working before? Did it stop working? Are you having trouble setting it up on your device? Not to worry, We have some tips that will help get your device connected!   Unable To See Wi-Fi Network If you were connected to Wi-Fi in the p

Questions

12.2K

4

0

0

Accepted Solution

Official Solution

Are ATT iPhone 13's universal devices and could work with any carrier?

Hello ATT Community, I bought an iPhone 13 Pro Max through ATT that was also the "ATT" version but after paying it off, unlocked it through ATT. My question is - now that it's unlocked through ATT, is it's compatibility the same as a factory unlocked iPhone 13 that was purchased through Apple?

Questions

1.1K

1

0

Accepted Solution

Official Solution

Closed

The All New iPad Pro 12.9 (3rd Generation) - Coming Soon!

iPad Pro. All new. All screen. All powerful.   The new 12.9-inch iPad Pro features an advanced Liquid Retina display that goesedge to edge.1 Face ID, so you can securely unlock iPad Pro, log in to apps, andpay with just a glance. The A12X Bionic chip is faster than most PC laptops andeas

Questions

12.5K

1

0

Accepted Solution

Official Solution

Does simply signing up for an installment agreement start a service plan?

I will likely cancel before the 30 months are up on monthly phone installments. I am ok paying off the device at that time, but do not want an early termination fee. I am an existing customer and this would be a device upgrade. I do not see any mention of a commitment in the cart so I assume there i

Questions

202

3

0

Accepted Solution

Official Solution

How to buy postpaid sim in USA while traveling in Student exchange program from 5 months

I will be coming to the USA under the student exchange program in the first week of Jan. I want to know how to get a postpaid sim as I will be living in a student dorm which will be allotted to me on arrival. Also, what are the usual taxes on the bills, and how to add international calling? Also, te

Questions

594

2

0

Accepted Solution

Official Solution

which Apple watch is best for kids?

I'm looking for an apple watch for my nephew Which one should I buy? Does att support LTE connection with apple watch?

Questions

985

1

0

Accepted Solution

Official Solution

Apple Watch Series 3 order status shows a new phone number?

I preordered an Apple Watch and it has a different number under it. I thought it would be connected under my current number and not a new one.

Questions

38.9K

9

0

0

Accepted Solution

Official Solution

unlock my very old iPhone 3GS

Many years ago, I`ve bought an iPhone 3GS in the US and now I´would like to prepare it for my son for his first mobile device, but unfortunatelly I can´t find the AT&T sim card anymore. I´ve installed a new battery and now the activation is gone, and without an AT&T sim card, I have no chanc

Questions

284

1

0

Accepted Solution

Official Solution

REMOVE ATT FROM MY PHONE

if I pay off my installments plan before 36 month can I remove the at&t service from my iphone and make it a free phone that I can input any carrier worldwide ?

Questions

324

5

0

Accepted Solution

Official Solution

Promotion void if thirdy party unlocks iphone?

Bought an iphone 13 pro max with trade-in offer $1000. Travelling out of US for a month. I can either take att international pass for $100 a month or get my phone factory unlocked for $50 from third party. (the third party is NOT a scammer). Would my offer be void if I factory unlock my device f

Questions

151

2

0

Accepted Solution

Official Solution

Iphone needs factory reset.

I recently bought a locked Iphone and have been trying to unlock it for days now. The phone functions fine but when I try to type in a passcode it wont let me. I also cannot type in any number to make a call. The phones carrier is Att . I have the sim card from att and the iphones IMEID number. Is t

Questions

115

1

0

Accepted Solution

Official Solution

My phone keeps dropping calls

I have AT&T service, my brother has AT&T service, we can't stay on the phone with each other for more than two minutes without dropping the call

Questions

11.6K

13

0

Accepted Solution

Official Solution

SIM - карта недействительна

Добрый день!Прошу вас помочь активировать телефон, данный телефон заблокировался после обновления версии и смены сим карты.

Questions

760

6

0

Accepted Solution

Official Solution

Applying the lifeline benefit to my wireless account.

I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve do

Questions

4.7K

2

Accepted Solution

Official Solution

Carrier Unlock

I bought my phone from someone else, but it has been locked. What should I do? It is in arrears after checking

Questions

136

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.