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Phone Trade In program - no box sent

I signed up for the phone trade in program for the new iPhone 12. We have 2 devices we are trading in and already received the phones 2 weeks ago as of tomorrow. We received the confirmation number that we will receive the box in 5-7 days which has obviously past.  I keep trying to call the tr

Questions

 • Apple

715

2

0

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

 • Wireless Account

64

3

0

iOS 9.0.1 data usage

--I have iOS 9.0.1 installed on my iPhone 6.--Rarely ever use LTE/4G service, as home and office have wifi and we have a public wifi network that I use in town.--I've had Wifi Assist turned off for over a week.--My usage hasn't changed at all. If anything, I use my phone less lately than I used to. 

Questions

 • Apple

469

1

0

0

New 5268AC Moden Intalled: Cannot get imac to join wi-fi network

A new 5268AC gateway was installed in my residence today. All my devices connected with no problem to the new network except for my imac. My imac will not accept the P/W and let me join the network. I tried several obvious things like reboots and clearing out old wi-fi networks in the machine but ha

Questions

 • AT&T Internet Equipment

384

2

0

0

Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

Questions

 • Apple

6

1

0

No order update

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

Questions

 • Wireless Account

148

1

0

0

record your convo with SALES people! I was lied to and now paying the price..

I called about trade in values on 3 phones- 2@ $350 and one at $700. I bought a phone 50%off and got that, but they are now telling me I don't get the value of the trade ins like I was promised!  so instead of one free phone and two discounted phones at $4 per month.  I have 3 phones for

Questions

 • Wireless Billing

15

0

0

iPhone BOGO Program AT&T terrible customer service

Hey i been a long time at&t customer and starting to really dislike how im being treated by the lack of customer service. I recently purchased a iPhone X and a iPhone 8 and i wasn't able to receive my extra device even though i also opened up my new line. I called at&t both Saturday 12/02 and Sunday

Questions

 • Apple

187

2

0

0

AT&T Best Buy workers fall short on free iphone 11 mobile plan.

Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account.  Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th

Questions

 • Wireless Billing

13

2

0

$45 Account Credit New iPhone 6s Promotion - Credit not added

Hello, We are still looking for the $45 credit to be applied to our account. The phone has been activated now for 3+ months. The instructions said it would take an hour for the credit to be applied, that was months ago. Please advise. Thank you.

Questions

 • Account & Usage

10

2

Moving SMS history from my Android to my iPhone

I just purchased an AT&T iPhone SE 2020 directly from Apple online and am trying to transfer information from my Samsung Galaxy Express Prime to the iPhone. I used the AT&T Mobile Transfer app to move over my pictures and contacts, but can't figure out how to move my SMS history over. I backed up my

Questions

 • Phone & Device Upgrades

9

1

0

Trying to unlock a paid off device that is out of contract.

I have paid for my iPhone 7 Plus in full it is out of contract and paid off. After multiple trips to my local AT&T stores and hours of phone customer service and my own time wasted still no success. SOMEONE PLEASE HELP!!!

Questions

 • Apple

147

5

0

0

Email issues

Last week, around 29 March I started having poblems receiving emails on my iPad with the error message "Cannot Get Mail, The mail server "imap.mail.att.net" is not responding. Verify that youi have entered the correct accountinfo in Mail settings. I have not changed my mail settings (Incoming mail

Questions

 • AT&T Internet Email & Security

64

1

0

I requested the unlocking of my iphone 10 days ago

I requested the unlocking of my iphone 10 days ago and my request has not been processed yet

Questions

 • Apple

21

2

0

Can not cancel AT&T phone unlock request.

So on the 31st of May 2021, I had put a request on the AT&T device unlock portal for my iPhone XR. I failed to confirm my E-mail, as it was sent to spam. It has been 10 days since then and I was waiting for it to get rejected (as suggested by AT&T as suggested by sean from @ATTHelp on this

Questions

 • Apple

6

0

0

Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

 • Phone & Device Upgrades

413

3

0

0

HBO Go on iphone says I have no HBO subscription when I do

Pop-up message on my HBO Go app (iphone 8 plus) says, "It appears that your AT&T U-verse subscription does not include HBO."  Well, my subscription does include HBO.  I see many similar complaints on the web dating back to 2015, but no solutions.  Lame suggestion of uninstalling/reinstalling the app

Questions

 • Watching U-verse TV

314

1

0

0

Device Unlock is failing

The unlock page keeps saying that the device is "doesn’t match an AT&T device". Yet this is an iPhone 11 RED from AT&T. I tried multiple times and from different browsers with the same results. This is a used phone that i got on secondary market in pretty poor shape externally and i am trying to res

Questions

 • Apple

28

1

0

$300 $25/mo online deal single or multi line

I have an unlocked iphone 11 that was formerly on a Verizon plan and I went into my local ATT store to make sure it was compatible with ATTs network before I purchased the online prepaid deal for a years purchase at $25/mo for 8GB. The store associates put an inactive 5G sim card in my phone and tol

Questions

 • Plans & Features

19

2

0

iPhone Device Unlock Error on Device Unlock Portal

Hello, I am not an AT&T subscriber. I am trying to unlock a former AT&T iPhone that was sold to me as being unlocked. For the past few weeks, using several combinations of PC's, browsers and network connections, I have received the following error on the Unlock Portal after putting in my IMEI, name,

Questions

 • Apple

218

1

0

0

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