
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
We are at 60+GB used with 10 days to go. My son's phone uses 90% of our total. He and I don't see how it's possible that he has used 54+GB. I have unlimited, so it's not a money matter, but what is going on? Before I changed to unlimited, we stayed close to our limit; only after I changed to unlimit
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.
Questions
•
Apple
Accepted Solution
Official Solution
Does the account holder have access to emails icloud information data or text messages? Can a phone be shadowed? Or all my data & everything be seen by the account holder & can they manage what the authorized user is allowed to see?
Questions
•
Apple
Accepted Solution
Official Solution
I was wondering I could come into the store and get an iPhone 12 at the At&t store in Grant Park in Portland today and how much would it be to switch from my iPhone XR the screen has lines in it but its not cracked.
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Many years ago, I`ve bought an iPhone 3GS in the US and now I´would like to prepare it for my son for his first mobile device, but unfortunatelly I can´t find the AT&T sim card anymore. I´ve installed a new battery and now the activation is gone, and without an AT&T sim card, I have no chanc
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Please I bought an iPhone 14 pro max that is locked to att carrier and now the country I live in isn’t supported by att. can I get the bill balance and pay to get my iPhone unlocked as a non att customer?
Questions
•
Apple
Accepted Solution
Official Solution
I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I have an iPad with cellular and use prepaid 90 day data plans from AT&T, renewing as needed. My cellular service suddenly stopped working, and I got an email from AT&T saying that my cellular data account was cancelled. The only solution seems to be reactivating my iPad, but the AT&T a
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Добрый день!Прошу вас помочь активировать телефон, данный телефон заблокировался после обновления версии и смены сим карты.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Bought an iphone 13 pro max with trade-in offer $1000. Travelling out of US for a month. I can either take att international pass for $100 a month or get my phone factory unlocked for $50 from third party. (the third party is NOT a scammer). Would my offer be void if I factory unlock my device f
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I'm looking for an apple watch for my nephew Which one should I buy? Does att support LTE connection with apple watch?
Questions
•
Wearables
Accepted Solution
Official Solution
I will be coming to the USA under the student exchange program in the first week of Jan. I want to know how to get a postpaid sim as I will be living in a student dorm which will be allotted to me on arrival. Also, what are the usual taxes on the bills, and how to add international calling? Also, te
Questions
•
Wireless Account
Accepted Solution
Official Solution
I'm trying to set up my Apple Watch's cellular plan according to the instructions. I open the Watch app, click "set up cellular", and log into my AT&T account. But that's as far as it goes, it just loads a blank screen with the AT&T deathstar in the upper right corner. Are there any othe
Questions
•
Wearables
Accepted Solution
Official Solution
I have AT&T service, my brother has AT&T service, we can't stay on the phone with each other for more than two minutes without dropping the call
Questions
•
Apple
Accepted Solution
Official Solution
Dears, My IMEI no is [EDITED]. I bought it from a foreigner for about 700$ and check everything was working and when I inserted my sim card it says AT&T locked. I could find the foreigner again and money is gone. Please help me. I am a student from a poor country Nepal who bought an iPhone to
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I preordered an Apple Watch and it has a different number under it. I thought it would be connected under my current number and not a new one.
Questions
•
Apple
Accepted Solution
Official Solution
I need to unlock my iPhone XR but I don’t know the original owner information so I can’t use any other carriers
Questions
•
Apple
Accepted Solution
Official Solution
Hello ATT Community, I bought an iPhone 13 Pro Max through ATT that was also the "ATT" version but after paying it off, unlocked it through ATT. My question is - now that it's unlocked through ATT, is it's compatibility the same as a factory unlocked iPhone 13 that was purchased through Apple?
Questions
•
Apple
Accepted Solution
Official Solution
I’ve submitted three unlock requests for my moms old iPhone 6plus. The first two times I received the confirmation email right away and then about five minutes later I got an email stating ATT didn’t have enough information and to try submitting again later. The third time i submitted the request I
Questions
•
Apple
Accepted Solution
Official Solution
My iPhone 11 Pro Max had a way to force 4G in the Cellular setting and 4G signal was always strong and stable than LTE in my neighborhood. However, my new iPhone 12 Pro Max doesn't even have 4G in the setting. I can force LTE but 4G. Both LTE and 5G signals are spotty and weak and they are not usabl
Questions
•
Apple