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Internet drops without warning on Mac

While I am online with my Mac Air the internet sometimes drops abruptly--no bars. I have to manually restore it.  I bought a router booster and upgraded my service, and it still happens. I am now teaching an online course and this has happened at least once at *every meeting,* leaving 65 people won

Questions

 • AT&T Fiber Equipment

13

1

0

Promotion Not Applied

During the BOGO deal for the iPhone 11 Pro Max last year, I had bought two iPhones off the AT&T app by clicking on the promotion, one for my line and I added a new line. However, I did not receive the promotion confirmation email and I have been paying for both of them for 13 months. Is there an

Questions

 • Apple

25

1

0

Horrible Lying Store Manager Refuses to Replace a Defective Iphone 7 a Few Days After Purchase.

So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac

Questions

 • Apple

2.5K

19

0

0

Closed

2018 iPhone XS & XS Max - Ordering Thread

It's that time of year again!!! iPhone XS & XS Max ordering starts on Friday, September 14th.Let's get this thread started so we can keep track of issues, etc.  When will it be available?Both the iPhone XS and iPhone XS Max will be available to order on September 14 and will ship on September 21! Ho

Questions

 • Apple

63.5K

352

0

A simple issue, turned into a grand adventure.

A couple years ago, my sister purchased an IPhone 5 for me from Gamestop. Got an AT&T Prepaid plan and it's been smooth sailing up until a few days ago. I was finally going to upgrade to an IPhone X, even got to the point of swapping the SIM into the new phone. Turns out it was still locked to a Spr

Questions

 • Apple

180

3

0

7726 stuck/loops around

Hi, Whenever I forward a spam text to 7726, I get the standard reply:   AT&T Free Msg: Thanks for providing us with the content of an unwanted message. Now, reply with the sender's phone number so we know who sent you this message.   But, whenever I reply with the offending pho

Questions

 • Data & Messaging Features, Internet Tethering

99

1

0

NON AT&T Device

I bought second hand iPhone 11. I checked in swappa and they said AT&T(Locked Carrier: US AT&T Puerto Rico and US Virgin Islands Activation Policy) When I submit request to unlock in the AT&T portal and they rejected my request with comment(NON AT&T Device) How I can unlock it I don't understand

Questions

 • Apple

21

1

0

AT&T is double charging me for my iPhone and accusing me of lying to them when I try to fix it

In September 2016 I purchased my iPhone 7 from Apple. I have had the phone line for 10+ years and have the 2016 receipt for purchase of this iPhone. AT&T is claiming they have no record of this. They are instead claiming that I purchased my iPhone and activated my line for the first time at a BestBu

Questions

 • Wireless Billing

23

2

iPhone 12 no AT&T network issue

No service network. I recently change my plan to AT&T with new iPhone 12 two(2) weeks ago. I have lost my network connection. I tried restarting my phone 3 times already, airplane mode on and off, but still this is not working. Please help me resolve this issue soon since I am out of contact.

Questions

 • Network Coverage

19

1

0

unlock iphone for temporary overseas use

Hi, I am on AT&T plan with about 22 months left on the phone paymentI have come to Korea for summer and do not want to roam because of the costs. Instead I have got a cheap local carrier plan which I plan to use for only 3 months (no strings attached). I put the activated USIM card but it seems my i

Questions

 • Apple

24

1

0

Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

18

1

0

Apple Dealer code

Hi, I am an Apple employee and cannot find the "Dealer code" necessary to sign up for my account.  How do I obtain this dealer code? I have escalated to management and HR within Apple and they also cannot find that.  Thank You

Questions

 • Wireless Billing

371

0

0

0

Certain Calls going directly to Voicemail

I have an issue with a new 12 Pro Max of calls going directly to voicemail. This also happened with my iphone 10 from which I upgraded (trying to fix this same issue).  I went through all the apple steps to ensure phone settings were correctly set.  I have even added a few of the numbers

Questions

 • Apple

22

1

0

iPhone 7 Plus on Backorder with ASURION

Hello,On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iP

Questions

 • Apple

5K

10

0

0

Dubois PA LTE Issues

I am having issues with my iphone dropping coverage and going to "no signal".  It happens over and over.  I am dropping calls like crazy.  Is this a known issue with LTE coming to this area??  I called Apple and they say it isnt the phone.

Questions

 • Network Coverage

512

1

0

0

Beware: iPhone 11 Pro Shipped as Empty Box

Ordered an iPhone 11 Pro on launch day and it shipped on 9/20. It supposedly arrived 9/21 — but when I opened the box, nothing was inside. Literally an empty box with a bill for the new phone. The FedEx receipt said the box was 2 pounds. It was clearly not. Maybe someone at AT&T is stealing new iPho

Questions

 • Phone & Device Upgrades

773

2

0

0

Apple Watch Setup Cellular Failing

I recently purchased an Apple Watch 5 GPS + Cellular from Best Buy. I am attempting to setup cellular by logging into AT&T and adding the device access (extra $10 each month for my watch to access my data plan). When I do this, I enter in my IMEI and EID, follow the steps, everything seems to be in

Questions

 • Wearables

125

1

0

Phone All of a Sudden Dropping Calls and I Can't Hear Part Way Through The Phone Call

I bought a new iPhone 11 Pro about a month ago.  In the last couple of weeks I have been having consistently dropped phone calls and during my conversations, all of a sudden I can't hear the person on the other end anymore.  I'm using my home Wi-Fi network.  Any ideas what might be causing this.

Questions

 • Apple

165

2

0

iPad surisingly locked to AT&T service

I've bought iPad in 2019 and used it in Russia all the time with another wirelessoperator and last week cellular network disappeared. Apple support says that device is locked by AT&T AT&T activation service at https://www.att.com/deviceunlock/ says that my IMEI is unlocked AI

Questions

 • Apple

34

10

0

Wi-Fi Calling in Rural Area

I work in a mining town without cell service, but for some reason I often do not receive text messages and calls while on wi-fi calling. I've tried putting it in airplane mode and sometimes I still don't get incoming messages and calls. I've tried turning wifi calling off and on again, and sometimes

Questions

 • Data & Messaging Features, Internet Tethering

20

6

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