
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
Brilliant. In every way. iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID
Questions
•
Apple
Accepted Solution
Official Solution
Is the IPhone 5S available for a replacement 5S through the phone Insurance if needed?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I have an iPhone XS Max currently (Under NEXT contract), and would like to buy an iPhone X through a 3rd party. Is it possible to move the next plan to a different line or switch phone numbers to make this happen?
Questions
•
Apple
Accepted Solution
Official Solution
Hi to All, I am living in Turkey and I bought my phone in a local store without carrier lock. I used this phone for almost 3 years and when I reset my phone I faced carrier lock. When I check situtation with Apple they told me that carrier could remove device lock. But when I check with my imei the
Questions
•
Apple
Accepted Solution
Official Solution
I just added another line for my 6th generation iPad Pro and downloaded an eSIM card and after I installed it and powered off/on and there is no service. I even reset the iPad and network settings and nothing is working.
Questions
•
Apple
Accepted Solution
Official Solution
Heyo! I am another one of those happy people who are trying to Unlock Device to be able to use it with another carrier (there’s nothing AT&T did wrong - I’m simply moving for about a year to a place where AT&T does not exist at all), only to be greeted by a “Looks like the IMEI number you entered do
Questions
•
Apple
Accepted Solution
Official Solution
Hello. I would like to ask that if I bought an AT&T cellphone and used my South African MTN network provide, would it work? Back in my country I requested they open a roaming service for me and currently my said "MTN Simcard" is Roaming on AT&T.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Learn why your app is not working, fixes, and how to report problems Did you try to launch an app but nothing happened? Try our troubleshooting steps below: Force close the app and relaunch it - varies on phone, browser, or device operating system
Questions
•
Device Features
Accepted Solution
Official Solution
Greetings Apple Fans! As someone who enjoys a good night’s sleep, and also as a person who can’t help but read my iPad in bed, I’m thrilled with the latest Apple innovation of Night Shift into their newly released iOS 9.3 update! Many of you already know this, and for the few who don’t, th
Questions
•
Apple
Accepted Solution
Official Solution
In two separate occasions in Colombia, one with the daily paid service of $10/day and the other with the wireless plan that includes it, the service (call/text) did not work. All settings were correct, per support person. iPhone 12 Pro Settings > Cellular: Cellular data = ON Cellular data
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
When is the update coming for my smartphone? The Update Is Out, Why Can't I Download It? You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get th
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I have this peculiar problem. I can use 1GBPS Home Internet (and wi-fi) on my iPhone XR cell (Primary). However, another cell iPhone 13 (Secondary) can’t use wi-fi to browse the You Tube or other Voice calling apps. It seems that ActiveArmor is blocking the traffic. The moment we switch to LTE conne
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I would like to go through ATT's promotional trade-in to begin a 36-month installment plan to upgrade to the iPhone 14. In about a year, when the iPhone 15 comes out, can I trade-in this iPhone 14 through Apple's iPhone trade-in program and simply swap the sim cards to the new phone without breaking
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello to all community members! I have a sort of problem with my iPhone, which I just bought.Original owner ensure me that it is paid off completely. So I went through typical way - ATT device unlock portal, filled up all fields and "Your phone is not longer active on an AT&T account" w
Questions
•
Apple
Accepted Solution
Official Solution
I want to replace my iphone since my other one was liquid damaged. I was looking to replace it at the apple store, but i was wondering if i could move my current att plan to the replacement too.
Questions
•
Apple
Accepted Solution
Official Solution
I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I bought a batch of 150 used AT&T Apple phones and need them unlocked. How do I do this?
Questions
•
Apple
Accepted Solution
Official Solution
I will likely cancel before the 30 months are up on monthly phone installments. I am ok paying off the device at that time, but do not want an early termination fee. I am an existing customer and this would be a device upgrade. I do not see any mention of a commitment in the cart so I assume there i
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi
Questions
•
Phones, Tablets & Devices