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Switched/upgraded phones - DATA ISSUE

I’ve had an iPhone 5 16Gb for a couple of years. My parents ordered me an iPhone 6 32Gb (off of Amazon not Apple) and received it in the mail yesterday. I am just now realizing that my text messages (not iMessage) won’t go through. My data is turned on but the LTE sign doesn’t pop up & when I turn o

Questions

 • Apple

102

2

0

0

how to stop the service of the cellphone SIM card&payment problem

Hi, I'm a South Korean who study in United State. I bought a cellphone SIM card from at&t with AT&T UNLIMITED STARTERSM plan($35 per line/mo) to use while I study in United State, but due to Corona-19, I came back to Korea, and I want to stop the plan until I return to United State. So, I tried to l

Questions

 • Online Account Access

13

1

0

Need help with Carrier Visibility unlock for Apple eSIM on iPad Pro

• I’d like to re-submit a request for Carrier Visibility so I can view and select another cellular provider on my 2018 iPad Pro 11”. Right now the only option available is AT&T. The prior request did not work. • This is not the same as device unlocking. The standard SIM is already unlocked,

Questions

 • Apple

66

3

0

Deployed overseas (Europe) - Activating a new prepaid sim card

Hello, I am currently deployed overseas. My previous ATT Bill Pay plan had expired while I was over here ( I intentionally ended it due to long term overseas deployment ). I will now be returning home soon. I purchased a pre-paid sim card online and had it sent to me here. I received a new num

Questions

 • Account & Usage

90

4

0

Ipad pro PRE order from 15 minutes after going live shipping date just changed from 5/28-6/7 to 6/27-7/6

So how does a PRE-order from within 15 minutes of pre orders going live and over a month wait already slip 29 days from original earliest ship date? There's really no good excuse for waiting until the last day it was supposed to ship at 8:20 central time to update to a day 20 days from now to ship

Questions

 • Apple

19

9

Apple Mail not connecting

Using an old version of Apple Mail (4.6). Until a couple days ago, everything was fine. Now it will not download mail. It will send (I can send and receive mail if I use a web browser, just not via Mail on my Mac.) I'm using inbound.att.net, port 995 SSL. Today, thinking it was security, I fin

Questions

 • AT&T Internet Email & Security

495

1

0

Apple Tv and UVERSE .. Activation for apple tv apps

Why can I not sign into the apple TV app for Lifetime, History, and A&E. Uverse is not listed among the providers inside the apple tv app. Is this something that is going to be addressed and updated?  Several people have asked before and I ahvent seen an oficial reply from anyone at AT&T. Can we get

Questions

 • Watching U-verse TV

28.3K

11

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Login loop for apple users

TLDR at the bottom So about a week ago my mom had three devices all set up with her ATT email address; she has an iPhone, iPad, and iMac. She then got a MacBook and wanted to add her email there. She had some problems setting it up so we called ATT to figure out what was going on. We had issues

Questions

 • Apple

10

0

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

36

0

0

AT&T Tempered Glass Screen Protector For iPhone X/XS/11 Pro - Clear

I bought the IPhone 11 Pro in September 2020, and at the time the 12 had not come out yet. So I was purchasing the newer phone. The AT&T Representative who assisted me in this purchase, informed me of the lifetime glass screen protector replacement program. It was described to me that if purchas

Questions

 • Apple

30

2

0

sent trade in phone to return location

I upgraded my iPhone 10xs to an iPhone 12 mini. It said that I would receive shipping material within a week, when I did not receive them I just sent the phone back in the shipping material I received from the iPhone 12 mini. I have tried to call customer service multiple times and I get a message t

Questions

 • Phone & Device Upgrades

8

0

0

I bought a iPhone 6s unlock !

I bought an iPhone 6s the customer service said me it is an unlock you can use it everywhere. However, I came to Turkey and I tried to change my carrier but I couldn't do that. It is not unlocked but I paid to unlock price. Can someone help me?

Questions

 • Apple

13

1

0

hacked acct and phone

my wireless phone and Att Acct keeps getting hacked

Questions

 • Apple

17

1

0

My SMS messages aren't going to a Verizon/ Apple user.... any idea why?

My SMS messages aren't going to a Verizon/ Apple user.... any idea why?  His phone is with Verizon now - just switched carriers. Once he did the switch we couldn't text each other.  I'm on a Droid with AT&T service. I can receive SMS from other Apple users though.  He and I sat right next to one ano

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

1

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Transfer between Android and iPhone

I just received an iPhone 12Max Pro. I've been using Android phones for years - most recently the Samsung Galaxy S9. I backed up my S9 to the AT&T Cloud, including text messages. After the transfer, text messages other people sent to me appear in messaging, but about 98% of my texts to them do n

Questions

 • Apple

48

2

0

Unlock

I got a phone from my aunt, I'm in Thailand, my aunt bought a phone in Sanjoe. I sent a request to unlock it to AT&T from 7/5/2020, then after 48h on 9/5/2020 I received an email :"We're doing a bit more research on your eligibility.Device IMEI number: (Edited as per community guidelines)Request num

Questions

 • Apple

27

2

AT&T Customer Service and Watch activation problems

I used the Apple Watch app on my phone to set up a new line on Christmas Day for my new Series 6 watch. Everything seemed to go okay except it would not activate. On the 26th I called AT&T, got bounced around a few people, and then ultimately got kicked off during one of the transfers. Infur

Questions

 • Apple

82

7

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

13

1

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

420

1

0

Phone Upgrade on Walmart Giving Constant Error

I am trying to upgrade my phone on Walmarts website to the new Iphone SE since there is a great deal going on and it keeps giving me an error. I already went into a AT&T store and confirmed all my information such billing zip code, SSN, etc. Each time i enter the correct info it says "Some of the in

Questions

 • Apple

187

1

0

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