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Device type on my account is INCORRECT

I added my Apple watch to my account today at a store. I logged into my account add the added phone number is correct but the device type is INCORRECT! They have my watch phone number listed as a prepaid android phone!! Is there any way for me to change it to my Apple watch without bringing it to a

Questions

581

4

0

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unlock carrier lock

Hello dear, please help me to unlock my iPhone as I contacted Apple support and confirmed that my iPhone locked by your side as I live in different country. [Personal IMEI Information Removed] my contact email: [email scrubbed]

Questions

476

11

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email to text not working

I am a fireman and recently switched to AT&T from T-mobile. Our county emergency dispatch center sends out alerts to first responders with details about the emergency from an email address that are then received as a text message on our phones. Since I have switched to at&t I no longer recei

Questions

738

6

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Shipping hasn’t updated for new iPhone

i preordered the iPhone 15 Pro Max on the 15, said it would be delivered the 22nd. It’s the 22nd and it still hasn’t even shipped and it says it’s gonna ship the 21st still??? when will it update??? when will i receive the product??

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5.8K

12

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New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

Questions

1.6K

6

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DO NOT Upgrade Through Apple if You Have an AT&T Next Plan

I’ve never considered choosing another carrier besides AT&T until today. I’ve had an AT&T installment plan for years, going with the Next Every Year plan the past couple years. I had been eligible for an upgrade for a bit, so in December I upgraded from an iPhone 8 Plus to an iPhone XR at the local

Questions

17.1K

7

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Grandfathered Unlimited Data Plan - Switching devices from Android to Apple

Hi All,I'm currently on one of the grandfathered unlimited data plans.  In the past (after they discontinued the unlimited data plans), I have been told that if I were to switch over from my Android device to an Apple device that I would lose my unlimited data plan and would need to select one of th

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5K

3

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Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

2.9K

7

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Remove sim restrictions on my iphone

Hello, is there someone who knows the step by step or on what to do to remove sim restrictions on my iphone??? It was given to me and it was bought in America but I live here in the Philippines and wanted to use my GLOBE sim card here but i cannot use it because it was no supported

Questions

406

1

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30$ Upgrade Fee

Hello, I recently upgraded to an iPhone 12, and on my AT&T bill, it charged me a 30$ upgrade fee. A worker who was helping me buy the phone told me that if I saw a 30$ upgrade fee on my bill, I could talk to AT&T to get it refunded and canceled.

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10.4K

19

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Port Number from Net10 to eSIM and AT&T Prepaid Plan

I need to port my daughter's phone number from Net10 to an AT&T prepaid plan. She has the new iPhone that only accepts eSIM. I wanted to purchase the plan online but it looks like the only option is to receive a physical SIM card. Is the best approach for this situation to go to an AT&T stor

Questions

1.1K

4

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Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

Questions

456

2

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Swapping Phones while on Next plan

I have an iPhone XS Max currently (Under NEXT contract), and would like to buy an iPhone X through a 3rd party. Is it possible to move the next plan to a different line or switch phone numbers to make this happen?

Questions

563

4

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Ipad Pro + Cellular (4th Gen) Availability

Any word/info of when the new Ipad Pros with cellular will be available from ATT?

Questions

138

1

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i need help

i have 8-10 phone they have clean IMEI i tried unlock they but system wrote "Looks like we're already processing a request for this IMEI." please help me, what can i do for unlock ?

Questions

100

4

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I'm not receiving group texts unless I restart my iPhone X

I have several different group texts going on at the same time. I am not receiving texts. If I shut my phone off and turn it back on, then I receive the texts, but not in the appropriate order. I have an iPhone X. Thanks for any help

Questions

356

1

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Trade In Possible on Next 24?

Hello, I was just wondering if i could trade in my Galaxy S6 Edge+, 64gbs for either a iphone 6/6plus or even though this is a stretch the 6s + alittle money down.    I am currently in a plan BUT my upgrade is nearing soon since i used someone elses upgrade to get this phone. The reason why i want t

Questions

1.1K

5

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Need assistance with paid off iPhone unlock "Your phone is not longer active on an AT&T account'"

Hello to all community members! I have a sort of problem with my iPhone, which I just bought.Original owner ensure me that it is paid off completely. So I went through typical way - ATT device unlock portal, filled up all fields and  "Your phone is not longer active on an AT&T account" w

Questions

39

6

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I am living in another country and how can I unlock my device?

Hi to All, I am living in Turkey and I bought my phone in a local store without carrier lock. I used this phone for almost 3 years and when I reset my phone I faced carrier lock. When I check situtation with Apple they told me that carrier could remove device lock. But when I check with my imei the

Questions

163

3

0

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In depth text messages

How can I see the actual content of text messages on a phone that is on my account instead of just seeing the number that was texting and whether it was incoming or outgoing? Is there a way to read the actual conversations?

Questions

87

3

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