Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance
Selected Relevance
Deactivate new phone to go back to using old one

I got a galaxy s5 active back in late August of last year on a 2 year contract, but I'm at my breaking point of missing apple/imessage etc. In an ideal world I'd buy an iphone 6, but since the etf would make that a bit out of my price range (note: not interested in at&t next) I'm considering simply

Questions

509

2

0

0

Lost tracking number for prepaid label

I sent my phone on October and now in February AT&T is charging me because they didn’t recieve the phone. I talk with USPs many times because as It was a long time ago I lost the tracking number. I was told two different ways to recover it when I called to customer service but USPS said that AT&

Questions

53

3

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

146

1

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

67

3

0

Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

Questions

37

5

Not able to activate prepaid service

Hello, I purchased an AT&T Prepaid SIM card and received it yesterday. However, after I inserted it into my iPhone 13 Pro, I received no texts from AT&T except one said “Hi, it's AT&T. Learn about 3rd party mobile purchases & blocking at att.com/prepaidmp”. Plus, when I went to att.c

Questions

70

3

0

Closed

If I buy iPhone 12 Pro from America, can I unlock the SIM?

Good evening my friends, I am Mohammed from Saudi Arabia If you bought a device from Best Buy via the at&t network, it arrived in Saudi Arabia Can I deactivate the SIM card and use a local SIM card?

Questions

39

1

0

Secure family legacy user network location

Hello I am a legacy Att secure family app user and can no longer see my family’s network location after the update. I see other people on the threads online saying theirs was fixed but on mine my family’s devices are not showing up to track them via network location tracking. Installi

Questions

68

4

0

Upgrading phone through app Issue . Full retail price instead of installment options Phone is paid off and bill is current .

When the iPhone 15 came out I was able to upgrade my phone through the app on installment plants with no issue. The other phone on my account is a 12 Pro Max and has been paid off for close to a year now. I’ve been trying to upgrade it through the app But the only options it is giving me is paying f

Questions

20

1

0

Phone unlock error

I’ve been trying to get my phone unlocked I finally payed the bill for this month and when I went to do it again online it said I entered the IMEI to many times it said to wait 30 days in the email but I cannot wait that long

Questions

16

1

0

Access Mail on Iphone with sbcglobal.net extention

We contacted ATT support numerous times about another issue. They fixed not being able to download McAfee on Desktop, but immediately after they fixed it, I stopped receiving emails on my phone. They made me change password. I changed password on phone but it's not taking. I deleted account and trie

Questions

90

2

0

Device Unlock is failing

The unlock page keeps saying that the device is "doesn’t match an AT&T device". Yet this is an iPhone 11 RED from AT&T. I tried multiple times and from different browsers with the same results. This is a used phone that i got on secondary market in pretty poor shape externally and i am trying to res

Questions

66

1

0

Apple Employee IMO

I would like to retrieve my user login for the IMO offer. I finally became the account holder and would like to finish the process.

Questions

1.3K

1

0

0

Unlock iPhone from your operator

Hello! My name is Kathy.I want to describe my problem Month ago I bought a new IPhone in store.The seller said that this phone is unlock(Neverlock, so I can use it with different operators around the world)but it’s not true.This phone is Locked carrier(I can’t use it with my Ukrainian operator) I

Questions

67

4

0

iPhone is paid off but account was closed years ago

AT&T cannot unlock my paid off phone because they cannot find my wireless account which was closed in 2019. I do have the imei number , passcode and previous account number too. I don’t know how my old AT&T account is not in AT&T database. That sounds weird. Store people asked me

Questions

38

10

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

75

2

0

Iphone wants a more secure network configuration

iPhone 8 says - Forget Wi-Fi network, your device will no longer join this Wi-Fi network. says to configure the router to use WPA2 or WPA3security type

Questions

61

3

0

Deleted and no longer exists

I had an Att email account that had to be linked through Yahoo. The account was no longer working when Att emails stopped working through Yahoo.  I had to create a new email account and went with @Gmail.com.  The non working Att email account kept my sub folders and the existing emails th

Questions

25

1

0

Smart Phone Trade-In Promo/Credit

We traded in two Apple iPhone X during a recent promotion for two Apple iPhone 13 Pro phones. Both phones were delivered by US postal services.  One phone was returned in the box that was supplied as the trade-in box with pre-paid postage and tracking.  All went smoothly and we receive ou

Questions

88

1

0

About samsung foldable phone

Is att coming up with samsung folding phones on sale or any plans? I love that phone and especially the 5G rather than iPhone

Questions

64

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.