Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance
Selected Relevance
Identity Theft Caused by Illegal Device Management

My identity was stolen over two years ago. I had AT&T postpaid at the time. I have been disputing the account since I was told it was suspended on 09/11/21 and haven’t gotten anywhere. I’ve purchased about 15 new devices, switched providers numerous times, keep changing my phone number and email

Questions

26

1

0

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

54

2

0

call protect

I am unable to report spam or unwanted texts any more. When I press and hold the message the list of options i.e. more no longer appears; which means the option to fwd the text is no longer there. All that I get is a little box at the bottom of the message containing the following options: Pin, Hide

Questions

60

7

0

iPhone 11 64GB Green for $299.99

Earlier (about 2 hours ago or so) I was on the AT&T website in the shop and noticed a Green iPhone 11 64GB for only $299.99 full retail price. I left the webpage to check Best Buy and other retail stores to see if they had the same deal or better and came back to AT&T to see that the deal ha

Questions

89

0

0

Inquiring about AT&T selling Apple iPhones at the AT&T Store (Local)

I've been with AT&T since my first mobile phone. However, after my last trip to the local AT&T Store, I just had the absolute WORST Customer Service that I have EVER experienced. Seriously considering settling up  with AT&T and terminating my Mobile Phone Account. Why would a company offer merchandi

Questions

237

1

0

0

Trade in Fraud.

Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectiv

Questions

46

2

0

IPhone X STILL “IN PROGRESS”

Starting to get REALLY frustrated. I was seeing a lot of people yesterday who had same delivery days as mine get shipping notifications. Here I am still sitting “in progress”.  I think it’s about time to cancel my order.

Questions

469

3

0

0

No order status update after 3 business days

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

Questions

286

0

0

0

Client over 20 years and I'm ready to switch for the treatment I received

I paid off a device on my account to the tune of $1133.31. AT&T was happy to take my money but now the phone is locked and I have been told by Fraud on Friday 02.02.2024 that I was f^&*ked. Is this what AT&T do? In this economy, that is a lot of money to pay at once, but that is not the

Questions

44

3

0

Looks like we're already processing a request for this IMEI

I have a problem unlocking my device. When tying to submit a request, I receive this message:Looks like we're already processing a request for this IMEII've bought it second hand on Ebay. It's in my possesion for 3 weeks and still the same result for unlocking request.

Questions

65

3

0

Need help with being locked out of email

Like several others, I am locked out of my email account and one of my security questions changed and I don’t have an answer. I’m beyond frustrated because my phone totally died and I’m logged out of my backup email to receive password help. Can I please get a temporary password sent to my work emai

Questions

66

4

0

Audio is lost on iOS App after Short Buffer

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

Questions

21

1

0

wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

46

1

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

72

1

0

Constant Red X and DVR Not Working

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

Questions

84

1

0

Unlock iphone 6

Good morning, I would like to unlock my iphone 6 plus, but I am in Brazil, I meet the requirements for unlocking and I received the following message: Hi vanusa, Make sure your device meets our  eligibility requirements, then call us at 800.331.0500 or 611 for help. &nb

Questions

73

3

0

Overseas Data Roaming

I'm leaving for Canada this Wednesday and the plan I bought now is ¥65 unlimited Max monthly plan. Do I need to buy a new plan with overseas data to ensure that I can access the internet in Canada?

Questions

49

2

0

Top features in iOS 12

  More power to you. Not only is iOS 12 faster and more responsive, it comes with many fantastic features and updates! There are so many to choose from, we decided to share the top 5 we think you will enjoy!    Group FaceTime – Coming Soon! 2, 4, 8, 16, 32 or any number in bet

Questions

1K

1

0

0

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

56

1

0

Email Login AT&T

Can't login into email, says password is incorrect and locked account. Went to change password and it says security question answers are incorrect even though they are what we put. Need Help!!!

Questions

46

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.