I have a problem unlocking my device. When tying to submit a request, I receive this message:Looks like we're already processing a request for this IMEII've bought it second hand on Ebay. It's in my possesion for 3 weeks and still the same result for unlocking request.

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

I sent my phone on October and now in February AT&T is charging me because they didn’t recieve the phone. I talk with USPs many times because as It was a long time ago I lost the tracking number. I was told two different ways to recover it when I called to customer service but USPS said that AT&

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

What do I do? My phone is in recovery mode the last 2 weeks and stores are closed. APPLE and ATT state I have to bring it in to APPLE. That means I would be without a phone for almost 2 months. This is crazy!!

I have an iPhone 5s that's locked with at&t, the web page closed on me when I got the request number and didn't save the history. I'm trying to get an eSim on this device but it's locked and I can't. Any advice???

One of the phone lines on my account will attempt to call me and they receive a message saying that they are not allowed to call this subscriber.  Then they try again, and the second time alot of times I will get the call, answer it and speak, and she cannot hear me.  So I have to hang up and call h

I bought 2nd hand phone it is blacklisted by at&t how can i use this phone

I added a new line and a new phone for my son. I have called and talked to more than 8 people. I just want a new phone. The phone was on when I opened the box and automatically asked for a password. I called Customer Service and they said the the IMEI was from a used phone. I just want a new one sen

Hi, @ATTCares @ATTHelp my name is Javier (Edited as per community guidelines) i live in Ecuador, in Ambato city, I bought a phone in Ecuador the model is an Iphone Xs Max Imei: (Edited as per community guidelines), I try to put a new sim in this phone but it doesnt work, i cant call to the number

--I have iOS 9.0.1 installed on my iPhone 6.--Rarely ever use LTE/4G service, as home and office have wifi and we have a public wifi network that I use in town.--I've had Wifi Assist turned off for over a week.--My usage hasn't changed at all. If anything, I use my phone less lately than I used to. 

I've had iphones and AT&T for as long as I can remember. It has not been until recently that I've noticed a SIGNIFICANT decrease of network coverage. Most specifically while I'm at work. I work around a lot of computers in an older building that probably doesn't promote the best coverage, howeve

I ordered my Iphone 7 Plus 32GB 09/16/2016 ship dates 10/14-10/21 still showing "prepairing to Ship"..Has anyone received their order yet that ordered same day or later than me?

hello, i was wondering what if an iPhone 5s for straight talk would work with an AT&T sim card, because i already have an AT&T account but the 5S is cheaper for straight talk

Hi, my upgrade is coming up in April and I have had an iphone 5s for the past two years. I am on a family plan with my grandparents and I have unlimited text. My grandfather will not give me his att info so I can see the pricing for an upgrade, so could someone tell me how much it will be to upgrade

I have a Macbook Air. I have been experiencing various problems with it. First, I noticed a couple of time that my internet server, firefox, would close down. A pop up message informing me that there was an issue. Then I noticed that my entire computer shut down on its own, randomly and even when my

So I'm currrently in the process of unlocking a iPhone 5 16gb to use with my ATT goPhone plan. DeviceIphone 5 16gb ATT GSM Events So farAsk ATT to unlock the device throught the unlock portalRecieved confirmation and waited 2 buisiness daysRecieved a confirmation that the device is now unlockedAttem