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My grandmother was sent the wrong phone - She ordered an iPhone 15 Pro Max 256GB and we received a iPhone 15 128GB instead

My grandmother ordered a phone for me for Christmas (it was a surprise, but she had me open it today) and it turns out that y'all sent her the wrong one. She is 74 years old, and isn't good with computers or technology, so she placed the order over the phone, and did not ask for my assistance becaus

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41

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Spam Risk calls spoof the voicemail indicator icon

Running latest 17.2.1 software on iphone and getting calls indicating there is a voicemail, trying to get me to accidentally answer the Spam Risk phone call. There is never a voicemail left on my phone when this happens. This is happening often; voicemail is often displayed where caller id is, DURI

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60

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

479

2

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Support can't cancel my Apple Watch data plan (Tuxedo error?)

In early Dec I tried to cancel my apple watch data plan through the site but I got "error, call support". Called support to cancel my Apple watch data plan. They said "we cancelled it, you'll see it come through later." I never see it come through. A week later I call support, many transfers, they

Questions

41

6

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apple watch usage details don't show on my account

why don't text and call usage details from my apple watch show on my account like my iphone does? none of the texts or calls show on my account if read via my watch instead of my phone.

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140

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Some notifications still appear on previous iPhone, not on new one

Upgraded to new iPhone using Quick Start. Everything works for the most part, but notifications for a few apps are still going to the old iPhone and not to the new one. Some examples: iOS calendar, Life360, etc. The notifications for most apps do appear on the new iPhone, but some do not. The calend

Questions

2.3K

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"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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66

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New iPhone Beginning 3rd year of 3 year contract--- Big Payoff Required! T-Mobile will happily take my Business

I wish to transitioning from an iPhone 13 Pro Max to a 15 Pro Max w/1T of storage. ATT will take my phone in trade but first demands I pay off the 3rd year.  That will cost ~$450.00  I've been with them since the first iPhones were sold and never given thought to changing carriers.  

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229

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Don’t trade in your phone with AT&T

I trade in my iPhone 14 Pro Max 128 GB for 15 pro max on Sep 27, 2023 and sent the phone via USPS to AT&T in the kit they provided with the label. After 2 months when I didn’t see the credits in my bill, I inquired and came to know they received iPhone 11 Pro instead with broken screen and I wil

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595

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Can I put a prepaid on an Apple watch separately from my phone?

Hello, ive seen many forum posts about att only allowing postpaid for apple watches, but is there a way for me to pay pre-paid for an Apple watch too? I use pre paid for my phones for a better budget, but can the same be for an apple watch. I want to use it for replying to text, accepting calls, cha

Questions

1.5K

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Activation Lock

I am stuck in activation lock. It is my IPhone, I bought it through ATT as an upgrade. I have been hung up on well over 10 times, and no one seems to be able to help me find the paperwork I need. It’s my account, I pay the bill, I bought the phone, but apple needs proof of purchase. How would i go a

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189

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international data charges when cellular data roaming is off

On a recent trip to Europe I received data roaming charges even though I had cellular data roaming off on my iPhone. How is this possible?

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22

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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167

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Uverse app on PC or iPad 2

I am trying diligently to access my Uverse TV remotely, streaming NBC Sports Chicago from Northern Wisconsin. Using Uverse app, it's necessary to use an Android emulator to run the app on my PC Laptop. I get as far as the Guide, but when you click on a channel, like NBC Sports Chicago, it restart

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177

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Disconnection from the operator.

Good afternoon, I am from Ukraine, I bought 13 pro max and it is tied to your service and does not work with our operators, is there a possibility to unlock it?

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36

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iPad Pro IMEI still under contract?

I'm checking out an iPad Pro that I received, and it shows that the IMEI is still under contract when I go to try a prepaid data plan. Is it still being paid off? If things go south with the contract, will that lock the iPad or just negate the cellular availability?

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60

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Employee Training issues and no credits for returned phones

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

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60

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Device Attacked Blocked

Last night my Smart Home Manager along with ActiveArmor detected and stopped 142 “Device Attack Blocked” Denial of Service attacks one after another in succession while on my iPhone 14 Pro Max. The attacks started at 9:44pm and ended at 9:58pm. Clearly someone or some group was sending me a message.

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182

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ATT carrier locked iPhone 14 work with a prepaid ATT plan? Only has E-sim though..!

I have an iPhone 14 that’s carrier locked to ATT and wondering if I could use ATT prepaid service on that phone. It also has no physical sim so I’m not sure how that would work

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333

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Using my phone internationally with a SIM card from another country

I’m traveling to Japan and I’m planning to purchase a SIM card there for temporary use while visiting. I have a phone plan with AT&T but haven’t paid the phone off yet. Will I need to pay the phone off before I swap out the SIM card?

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