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AT&T International Day Pass on 1st eSIM, plus a separate Local-Country Service on 2nd eSIM

I need clarification on Charges when using an AT&T International Day Pass on my iPhone 14's 1st eSIM, plus a separate Local-Country Service on its 2nd eSIM.I'll have the AT&T Int'l Day Pass on my 1st eSIM line when I travel to Italy this coming month. I plan to use the 2nd eSIM line to get a

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39

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Why did AT&T Remove ApplePay from its app as a bill pay option??

AT&T has been offering this payment option for over a year, which is the safest and most convenient option. When I went to pay this month's bill, they have removed ApplePay as a payment option and now I have to enter all of my payment information manually which is a security risk and a real (Edited

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4.3K

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Can I recover my personal iPhone purchase receipt?

Hello, I have lost my iPhone purchase receipt. Could you please help me?

Questions

315

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iPhone 15 stuck on label created

I preordered my iPhone 15. It supposedly shipped but the status reads label created. It has had this status since September 16. Anybody know if I should be worried? Is the phone going to ship? What’s the ETA on IPhones shipping now? Especially if it’s one that was pre ordered on September 15.

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Delay of shipping replacement phone

Hello, I wanted to ask a few questions. A few hours ago, I started a claim for a replacement phone after my phone got damaged. As I talked to the Asurion agent, she gave me the option to either have an Asurion employee come to my home tomorrow with my replacement to help me set it up or to have USP

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66

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Device unlock request pending for over 5 days

I submitted a device unlock request for my iPhone 12 mini over 5 days ago on Jan 22nd however when I use the AT&T portal to check the status of my unlock request it is still pending. I am certain I meet all the eligibility requirements (confirmed with an in store rep when paying off the phone in

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18

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Using iPad Internationally For 30 Days

We are going out of the US for 30 days with two iPads. We have AT&T iPad, home phone and internet service but use another carrier for mobile phones. Recent posts indicate there is no longer an AT&T international data plan for iPads. Other than purchasing a SIM card overseas, are there any op

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Pixma ix6820 wireless printer won’t connect after AT&T installed new fiber network

Hi, I recently switched from Xfinity to AT&T fiber, and ever since my printer could not be detected on the network. I'm a Mac user and have a Pixma ix6820 printer. I've tried every troubleshooting step possible and also through the Network app tool and nothing has worked. I work from home and th

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74

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Switching plan, adding 2 new lines, adding 2 new phones

What are the steps I need to do to make the following happen? Switching plan, adding 2 new lines, adding 2 new phones AT&T Unlimited Your Way - 3 lines AT&T Unlimited Extra plan $50/mo: my current phone number on a new iPhone 15 256GB ($25/mo) (a plan switch for my phone number) AT&T

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35

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Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

Questions

316

15

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UNLOCK ISSUE. Please help! "We can't unlock your device. Service for this device was canceled within the 14-day return policy period."

Hello, On May 10, 2023 I purchased 2 X iPhone 14's directly from the AT&T website in the U.S. and paid the full price, ie. no equipment contract going forward. All we are paying for now is our Usage Plan. It is now December 8, 2023 and we've decided to move back to Canada in the new year and I f

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113

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Want to cancel the order. Was lied by the representative.

I just ordered an Iphone 15 pro max (order no : ( Edited as per the community guidelines )) on my account . Already have 4 lines. Wanted to add a 5th one. Called att, and specifically asked about the total amount that would be added to my current bill (which is $203). I asked it about 15 times in 40

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50

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Iphone 15 Pro no service after update

I performed a software update on my iPhone 15 pro this Saturday to version 17.1.2. After the update, I have not had cell service.  Luckily, I can still connect and perform calls over wifi.  When wifi is turned off, my service is displayed as SOS only/no service.  I have visited 3 ATT

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266

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

471

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Support can't cancel my Apple Watch data plan (Tuxedo error?)

In early Dec I tried to cancel my apple watch data plan through the site but I got "error, call support". Called support to cancel my Apple watch data plan. They said "we cancelled it, you'll see it come through later." I never see it come through. A week later I call support, many transfers, they

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Cannot unlock iPhone 14 Pro

It’s been 10 days since I got the (Your request is taking a little longer than expected. Thanks for your patience. We should have an update for you soon.   Thanks for choosing us, AT&T) email and haven’t received any results please I need help

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Deleted Messages

I need to retrieve deleted text messages to dispute a case at work. Please help

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My grandmother was sent the wrong phone - She ordered an iPhone 15 Pro Max 256GB and we received a iPhone 15 128GB instead

My grandmother ordered a phone for me for Christmas (it was a surprise, but she had me open it today) and it turns out that y'all sent her the wrong one. She is 74 years old, and isn't good with computers or technology, so she placed the order over the phone, and did not ask for my assistance becaus

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Spam Risk calls spoof the voicemail indicator icon

Running latest 17.2.1 software on iphone and getting calls indicating there is a voicemail, trying to get me to accidentally answer the Spam Risk phone call. There is never a voicemail left on my phone when this happens. This is happening often; voicemail is often displayed where caller id is, DURI

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20

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Secure Family App is NOT allowing me to set up the web and app activity on my sons Iphone 13 pro max

I got the app on Sunday 8/20/23 & set it up on two of my kids iphones. It was working great! Then, yesterday on my sons phone I noticed that it wasn't updating the web & app history. I tried restoring it and it gives a message on my sons phone that the "Profile Installation Failed"(I have up

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