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AT&T International Day Pass on 1st eSIM, plus a separate Local-Country Service on 2nd eSIM

I need clarification on Charges when using an AT&T International Day Pass on my iPhone 14's 1st eSIM, plus a separate Local-Country Service on its 2nd eSIM.I'll have the AT&T Int'l Day Pass on my 1st eSIM line when I travel to Italy this coming month. I plan to use the 2nd eSIM line to get a

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59

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am i the only one who has traded in a phone and AT&T "has no record of it" and charging me for a phone they have?

AT&T has stolen my phone, we traded in store for a new one, and they are saying we did not trade one in. We called in June, they magically found the said stolen phone and gave me credit and said i would receive reimbursement for the previous billed installments. i trusted this, and July bill comes a

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171

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Can I recover my personal iPhone purchase receipt?

Hello, I have lost my iPhone purchase receipt. Could you please help me?

Questions

425

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Delay of shipping replacement phone

Hello, I wanted to ask a few questions. A few hours ago, I started a claim for a replacement phone after my phone got damaged. As I talked to the Asurion agent, she gave me the option to either have an Asurion employee come to my home tomorrow with my replacement to help me set it up or to have USP

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Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

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243

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Official Solution

Why did AT&T Remove ApplePay from its app as a bill pay option??

AT&T has been offering this payment option for over a year, which is the safest and most convenient option. When I went to pay this month's bill, they have removed ApplePay as a payment option and now I have to enter all of my payment information manually which is a security risk and a real (Edited

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4.5K

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iPhone 15 stuck on label created

I preordered my iPhone 15. It supposedly shipped but the status reads label created. It has had this status since September 16. Anybody know if I should be worried? Is the phone going to ship? What’s the ETA on IPhones shipping now? Especially if it’s one that was pre ordered on September 15.

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1.5K

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Unlocking AT&T Iphone 14 Pro Max

I need help please. I bought iphone 14 pro max in Karachi Pakistan as a brand new set after saving money throughout the year. After a week i tried to put place ESim in it. But it said sim card not supported. Later it was revealed that my phone is Sim Locked though i paid for a normal iPhone. I have

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232

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Buy locked Iphone

Hi ! My name is Oleksii I am from Ukraine. 3 years ago i bought Iphone 11ProMax but some times later I undertood that this device was locked. I use it with r-sim but now i can't do it and my phone doesnt work. i cant buy new phone. Can you help me with Unlock ? i find it in your web-site that ex-own

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37

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Device unlock request pending for over 5 days

I submitted a device unlock request for my iPhone 12 mini over 5 days ago on Jan 22nd however when I use the AT&T portal to check the status of my unlock request it is still pending. I am certain I meet all the eligibility requirements (confirmed with an in store rep when paying off the phone in

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42

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Want to cancel the order. Was lied by the representative.

I just ordered an Iphone 15 pro max (order no : ( Edited as per the community guidelines )) on my account . Already have 4 lines. Wanted to add a 5th one. Called att, and specifically asked about the total amount that would be added to my current bill (which is $203). I asked it about 15 times in 40

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105

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Switching plan, adding 2 new lines, adding 2 new phones

What are the steps I need to do to make the following happen? Switching plan, adding 2 new lines, adding 2 new phones AT&T Unlimited Your Way - 3 lines AT&T Unlimited Extra plan $50/mo: my current phone number on a new iPhone 15 256GB ($25/mo) (a plan switch for my phone number) AT&T

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67

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Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

Questions

370

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Using iPad Internationally For 30 Days

We are going out of the US for 30 days with two iPads. We have AT&T iPad, home phone and internet service but use another carrier for mobile phones. Recent posts indicate there is no longer an AT&T international data plan for iPads. Other than purchasing a SIM card overseas, are there any op

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59

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Iphone 15 Pro no service after update

I performed a software update on my iPhone 15 pro this Saturday to version 17.1.2. After the update, I have not had cell service.  Luckily, I can still connect and perform calls over wifi.  When wifi is turned off, my service is displayed as SOS only/no service.  I have visited 3 ATT

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Closed

Can't connect Apple products to new ATT All-Fi Hub

So I asked ya'll a question a week or so ago and was so happy to have gotten a resolve so I'm trying it once again. I received and just set up the new ATT All-Fi Hub.  Accessed the Gateway on my Windows laptop.  Changed  2.4 ghz and 5 ghz SSID name & PW.  Laptop and LG tv co

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186

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UNLOCK ISSUE. Please help! "We can't unlock your device. Service for this device was canceled within the 14-day return policy period."

Hello, On May 10, 2023 I purchased 2 X iPhone 14's directly from the AT&T website in the U.S. and paid the full price, ie. no equipment contract going forward. All we are paying for now is our Usage Plan. It is now December 8, 2023 and we've decided to move back to Canada in the new year and I f

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296

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Sim locked

Hello I got 2 at&t locked devices on governmental auction (propertyroom.com). When I go through at&t sim unlock steps it declines process... Reason "lost or stolen"... I purchased phones legally... could you please help me out  Thanks for your help 

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44

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Support can't cancel my Apple Watch data plan (Tuxedo error?)

In early Dec I tried to cancel my apple watch data plan through the site but I got "error, call support". Called support to cancel my Apple watch data plan. They said "we cancelled it, you'll see it come through later." I never see it come through. A week later I call support, many transfers, they

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53

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

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