
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello, I started my plan with 2 iPhone 12s and 2 Apple Watch SEs back in spring of 2022. I now realize the cell service we pay for on the Apple watches is completely uneccessary, as we always have our phones on us. I don't want to return the Apple watches, but I'd like to remove the cell servic
Questions
•
Wearables
Accepted Solution
Official Solution
I’m being told AT&T can’t unlock my iPhone XR that I paid cash in full through Best Buy anc at@t licked it to only be used with your service and I was t even using the phone when I stopped using AT&T service but can’t get answers why y’all can’t unlock it
Questions
•
Apple
Accepted Solution
Official Solution
For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s
Questions
•
Online Account Access
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
World Scout Jamboree 2019 App Hey everyone, I know it's already been two years, but I attended the World Scout Jamboree two years ago, but there's something that really bothers me: AT&T hosted the official WSJ 2019 App (here's the link for IOS https://apps.apple.com/us/app/2019-world-scou
Questions
•
Tones, Games, Videos, More...
Accepted Solution
Official Solution
I tried searching for an answer (really!) but couldn't quite find what I was looking for. I wanted to upgrade my old iphone 4 (64GB) to a 6+ (128GB) and, of course, I qualify for an upgrade discount. I like ATT, so I'm just going to take the subsidized price all at once ($500 or so). I still have t
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I am no longer an ATT customer but I want to keep my email. During the last few months when I have to login to Yahoo, it takes me to an ATT login screen so I put in my info. I get an error CARE CODE: 201 [LU1001. I reset my password it works for a couple days and then Yahoo wants me to put in my cre
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I can’t log in on my iPad. I am entering the most recent and correct password and answering the security questions correctly and it’s saying I’m wrong. I can get in on my phone, just not my iPad. It’s very frustrating. I can’t use the yahoo icon on my IPad as it tries to take me to an
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Good afternoon. I bought a phone in Ukraine, under the guise of neverlock. And as it turned out here simlock, I asked support to unlock it for me, but support said that I have to pay bills for this iPhone. But I don’t know where to pay and what to pay, I don’t have extra money, we are at
Questions
•
Apple
Accepted Solution
Official Solution
Hello. I was given an iPhone, it is under "Operator Lock" for other operators cannot access, in my region is not served by the operator "US AT&T". I contacted Apple support in my region, I was advised to contact the operator US AT&T to find out how to unlock.
Questions
•
Apple
Accepted Solution
Official Solution
If I buy a refurbished iphone from the apple website can I use the att gophone plan. I currently have a Samsung galaxy j3 and att go phone prepaid plan that costs $25 per month works on it but I want to be sure it will work on an apple refurbished phone before I buy it. Can someone tell me if you ha
Questions
•
Apple
Accepted Solution
Official Solution
Closed
Does anyone else have a problem with text messages not being delivered because they have a metal roof?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Will upgrading my phone just before I separate from my husband's account cause any issues? Will I be able to transfer my number to upgrade and my own account? Will I get the same exact services and price when I separate to my own account?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello Community! As you all have heard by now, the iPhone 7 is coming . As a lifelong iPhone user, I always look forward to these launches. As part of the Community team though, this is my first time being able to have a great discussion with all the other fans out there.&nb
Questions
•
Apple
Accepted Solution
Official Solution
IPHONE 13 Pro was allowing Call Forwarding 2 days ago and now when trying to select the feature, the astrik just spins. I am on 16.0.3 and on my Iphone 11 that is on 16.0.2 the feature works fine. Apple says the phone is working fine, AT&T put in new SIM card, while I was at the corporate store
Questions
•
Device Features
Accepted Solution
Official Solution
I have a preexisting line for an iPad on my account that is not in use, can I convert that line to use the upgrade to get a smartwatch? im trying to use the same line, so I don’t have to add another to my account. is it worth the hassle?
Questions
•
Wearables
Accepted Solution
Official Solution
I’m a new customer and I chose to get a new number. I haven’t received my account number and I don’t my new number yet. How can I login to my AT&T app with out either of those? I’m just trying to track my phone to see when it will be delivered, but I can login.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Long story short, my husband and I took advantage of the trade-in promo happening at the Apple Store in December 2021 with At&T for new iPhone 13 Pros. Our bills haven't been correct but I was told to wait a few billing cycles for them to even out and "not to worry". Come June, I received a bill
Questions
•
Apple
Accepted Solution
Official Solution
Closed
Hi, I need to provide apple with a copy of the invoice which shows the IMEI or serial number of the iPad I purchased to unlock an activation lock. Can you help me?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I just received an email stating that AT&T is discontinuing my original grandfathered iPad plan and replacing it with an inferior plan (max 50gb a month) This is a bit of a shock given the promised that the plan was a lifetime plan - is this a mistake or are others getting the same messaging
Questions
•
Account Features