Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (735)

Relevance
Login loop for apple users

TLDR at the bottom So about a week ago my mom had three devices all set up with her ATT email address; she has an iPhone, iPad, and iMac. She then got a MacBook and wanted to add her email there. She had some problems setting it up so we called ATT to figure out what was going on. We had issues

Questions

 • Apple

10

0

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

36

0

0

hacked acct and phone

my wireless phone and Att Acct keeps getting hacked

Questions

 • Apple

17

1

0

AT&T Tempered Glass Screen Protector For iPhone X/XS/11 Pro - Clear

I bought the IPhone 11 Pro in September 2020, and at the time the 12 had not come out yet. So I was purchasing the newer phone. The AT&T Representative who assisted me in this purchase, informed me of the lifetime glass screen protector replacement program. It was described to me that if purchas

Questions

 • Apple

30

2

0

sent trade in phone to return location

I upgraded my iPhone 10xs to an iPhone 12 mini. It said that I would receive shipping material within a week, when I did not receive them I just sent the phone back in the shipping material I received from the iPhone 12 mini. I have tried to call customer service multiple times and I get a message t

Questions

 • Phone & Device Upgrades

8

0

0

I bought a iPhone 6s unlock !

I bought an iPhone 6s the customer service said me it is an unlock you can use it everywhere. However, I came to Turkey and I tried to change my carrier but I couldn't do that. It is not unlocked but I paid to unlock price. Can someone help me?

Questions

 • Apple

13

1

0

used return label included with new device for the trade-in program...now what

So I recently upgraded to an iPhone 12 using the trade-in program for the iphone 8+ I had. The iPhone 12 came in a box that included a return label.  I used that to return the iphone 8+.  Two weeks later, i get a mailing kit to return the iphone and I read on the instructions not to use t

Questions

 • Apple

135

2

0

Is AT&T can lock unlocked phone?

I have iphone 11 pro which i have purchased in march 2020 the phone i purchased was UNLOCKED but now when i change the sim card its showing locked. I dont what is the issue. how can at&t lock the UNLOCKED device.

Questions

 • Apple

69

22

0

How long is it taking to get the Blue iPhone 12?

If I order an upgrade to one of my phones with a blue iPhone 12 on Nov 1, when should I expect it?

Questions

 • Apple

86

4

0

Call Protect and Dual SIM iPhone

Over a year ago I spoke with AT&T tech regarding their lack of support for dual SIMs in the call protect app. Their answer at the time was that "for right now, you need to uninstall and re-install the app to change which number you are accessing, but since everything works behind the scenes, the

Questions

 • Device Features

102

0

0

iPhone Xs Max- received empty box!

Received an empty box from fedex yesterday. All that was included was the receipt and activation paperwork, along with a label to return my current phone (AT&T Next). The box didn’t look tampered with at all, the fedex label said “2 lbs.” on it (clearly was way lighter). After spending 45 min on the

Questions

 • Apple

550

3

0

0

lost return phone

I returned my phone in April within the given 14 day return period... still paying on it in Sept and no credit for all these months. I have so many different answers and no resolution from oh yeah the credit will be there on the 3rd month to oh no your not getting credit. It will be escalated to lev

Questions

 • Wireless Billing

28

0

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

21

0

0

Can you turn off my stolen phone?

hello how are you my phone was recently stolen i was wondering if you could turn it off until i get a replacement

Questions

 • Apple

16

1

0

Arris BGW210-700 and Apple Time Capsule or Airport Extreme internet not found

I am trying to upgrade to AT&T fiber and they provided an Arris BGW210-700 "gateway" and I have several Apple Time Capsule and Airport Extreme routers.  The error I am receiving from the Airport Extreme/Time Capsule is "internet not found."  I have done the following to the BGW210 -Disabled DHCP-Dis

Questions

 • AT&T Fiber Equipment

996

1

0

0

SENT TRADE IN IPHONE TO WRONG ADDRESS IN FORT WORTH

Talk about a nightmare. I just wanted to put this out there for anyone who is about to have a heart attack, like myself. I decided to take advantage of the $700 trade-in promotion and trade in my iPhone 8+ for a 12 Pro Max for a $700 credit. After waiting 1.5 months, I finally received my phone.

Questions

 • Apple

21

1

0

Swap SIM cards between two active phones?

I have a Samsung J3 and an IPhone 7 that both have SIM cards and are used. Can I swap the phones (the Samsung number, photos, etc. to the iPhone, the iPhone to Samsung)? They're both fairly new.

Questions

 • Apple

2.2K

3

0

0

IPhones rings once and then goes to voicemail

I wanted to help others out that are having this issue as I had the problem for a year. If you have Call Protect app delete off of phone.  Then call ATT and ask them to block the user data for this app.  You need to speak to someone that has been with ATT for awhile as otherwise they won'

Questions

 • Apple

12

0

0

ATT Prepaid: No service

Hello, I just paid my service bill for my iPhone but I have no service whatsoeverThe website simply says "0.00 due now"Can anyone from ATT help me? Thanks!

Questions

 • Account & Usage

47

1

AT&T charging international long distance for WhatsApp FaceTime calls made through home wifi

AT&T is charging me hundreds of dollars for making phonecalls/video calls while on my home wifi- explaining to me that I'm "never really off data."  This doesn't make sense- there are four buttons on my phone: 1.  Cellular 2. Airplane mode 3. Bluetooth 4. Wifi How is it possi

Questions

 • Wireless Billing

49

1

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.