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Apple Watch Series 3 Cellular - Discount offers Not applied to bill

I recently purchased an Apple Watch Series 3 with cellular directly from Apple and then connected it to my AT&T account. When I set it up online I was told they were offering a promotion for new Apple Watch customers that the one-time activation fee of $25 would be waived and the first 3 months of s

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8.5K

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Porting 2 iPhones (unlocked) to ATT SIM question

I’m porting 2 iPhones to ATT and have ordered the SIM cards. These are both coming from Verizon. When the SIM cards arrive do we just put in new SIM and activate? Is it really that easy?

Questions

187

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Wi-Fi calling on prepaid plan

Currently in Canada and using a compatible device (iPhone 13 Max) and eSIM but cannot seem to get Wi-Fi calling. Is it even possible on prepaid? Can anyone please guide on this? — I tried to enable it and toggle it etc. it’s simply not working.

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54

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Wireless account access

Customer Service, chat and in store can't help so far... I got a new IPad with wireless service through Costco. They set up a temporary pass code to access my account. (No idea what it is) I tried to reset it, but the AT&T site wants to text you a temporary code....yeah, how when it's an I

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102

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Apple Watch 3 on Prepaid?

If i have a straight talk phone and want to buy the apple watch 3 cellular do i have to switch my phone over to at&t?

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22.3K

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Can I use Verizon iPhone 4s on AT&T?

I'm with straight talk and I have a iPhone 4s ( old ) but I'm hooked up to virison and I don't get a signal where I live but no more than 300 yards from my house their is a cell tower but it only has att on it can I change my iPhone over to att rather than version

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2.9K

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Prepaid balance expired

I would like to encourage everyone not to do business, with AT&T, pre paid cell services. It is a complete rip off, and AT&T, are taking peoples hard earned money and profiting off it. I’ve had an account with AT&T for over 3 years now; I’ve always maintained a balance of over $150.00. The phone w

Questions

320

2

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Switching from an iPhone 5 to a Samsung Galaxy S5

So my only concern is the sim cards. I know the iPhone uses a nano sim and the Galaxy uses a micro sim, when I buy the Galaxy will I have to get a different phone number because it will have a different sim card or can my phone number be transfered over to the new card?

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5.1K

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Trade in for iphone 12

Im planning on trading in my iphone 11 for an iPhone 12 Pro. On the site it says I will get "up to $800" credit, does that mean it depends on the phone? Like will I still get the full $800 for the 11 (which is in very good condition), or will I get more like $500, with $800 being for something like

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357

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iPhone 5s using large amounts of data

So, I am new to at&t and ahve the iphone 5s.  I checked my data usuage and noticed some pretty large chunks of data being used at once. Even at times where I have been connected to wifi.  Below is one example. 55,077 KBs is an extremely large amount of data to have been used.  I have no idea were al

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4.5K

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Reinstate my closed account

Hello, Is it possible to reinstate my account and number? I had to close it because I was moving away internationally. Now, I am planning to move back to the States. So, I am just wondering if I would be able to get my number back? Thank you

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179

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AT&T trade-in program

I have recently upgraded my phone from iphone8 to iphone13pro with AT&T trade-in program. They explained i could get $350 with trade-in of my iphone8. (This is actually about $10 monthly discount from monthly AT&T bill for 36 months long). I completed the upgrade and brought my iphone8 to th

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245

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Missing mail and folders since server settings change

For at least the last couple of years with MacMail my server settings was imap.mail.yahoo.com & smtp.mail.yahoo.com. The last week or so I wasn’t able to sign in on my iMac’s mail. The password and user name was correct, still didn’t work. after a few days talking here with the @@AT&T h

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76

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ATT iPad Landing

This morning I got a notice from AT&T that my auto renew on my Unlimited MB plan didn’t work (“we attempted to initiate auto renew”), and suggested I go to settings on my iPad to update the account information (which I did) and select a plan to continue service. To do these things, I am taken to

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144

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Iphone 13 pro max shipping

So i just ordered my 13 pro max for myself and was told about a "if i order before dec 18th" that the phone will arrive before christmas and was just wondering how soon before christmas that thats going to be, im going on a trip on the 23rd and was wondering if i will receive my new device before th

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134

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Max conversion from HBO Max

My Apple TV will not let me into Max. Had HBO max previously. What do I need to do?

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149

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Contact #’s Changed By??

I already knew my cell # was on the dark web (for years), but within the last 4 to 6 weeks I started to realize my contacts’ phone #’s that have been stored in my phone for 15+ years were somehow different #’s now. Even my husband’s # was changed.  Some of my texts to people were getting rejec

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53

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Moving Countries and Changing Sim Card. Iphone is locked by ATT and Not Sure How to Unlock the Device for My New Sim.

I moved to Switzerland for school and will be residing here for the next 2 years give or take. I purchased a Sim card from Swisscom and when they inserted it into my phone today there was an error message. I forget what it said but it said to contact ATT to unlock the device or something. After rese

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138

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Divorce, she never signed the transfer form I filled out

Hi! I’m curious about this as my ex-wife and I have a phone plan and I tried, during the divorce, to fill out the separation/ of lines transfer form. She never signed it. She’s the primary account holder. Does she still have access to my information? (Call logs, who I text and message, data usage et

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iPhone XS & XS Max - FAQs From The AT&T Community Team

    Q: When will the phones be available for purchase? A: Online pre-order begins on Friday, September 14,2018. It will also be available for purchase online and in store starting September 21, 2018.   Q: What is the difference between iPhone XS and XS Max? A: The main differenc

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