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Return a Christmas gift for an exchange

Tried to return a new Apple watch to ATT to 4 different stores( after each telling me i need to go to another att store) to exchange for another size of the Apple Watch and I am told I cannot.  I called customer service and was told I need to return it to a corporate store.  The corporate store told

Questions

 • Wearables

987

2

0

0

Accepted Solution

Official Solution

How to connect Apple Watch with Cellular AT&T

NumberSync & Your Apple Watch, Get Connected! NumberSync. What is it? Number Sync allows you to leave your phone behind and use your Apple Watch to talk, text, and make calls. Setting this up is very simple! We have provided some steps below. Set it up and enjoy!.  Requirements An

Questions

 • Apple

161K

29

Cannot sync Apple Watch series 3 to cellular network

I received the Apple Watch series 3 as a birthday present and it was originally purchased on a different wireless account than the one my phone is on. The line was moved to my account and the watch was reset. I still cannot sync the watch using the number sync feature. It will allow me to sync the w

Questions

 • Apple

198

0

0

0

Replacing iPhone and cellular Apple watch at the same time

Hello – I am about to replace my iPhone and cellular Apple watch with new devices, and I will be setting both of them up on the same day. Can you recommend the best way to transfer my current services to new devices? E.g., do I set up the watch first, or the phone, and how do I make sure I maintain

Questions

 • Apple

507

3

0

0

No order update

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

Questions

 • Wireless Account

164

1

0

0

Digital Life - Now on the Apple Watch - Works Excellent!!!

I just wanted to let anyone know that the Digital Life App works great on the Apple Watch. You can Arm/Disarm, Lock Doors, Change A/C, Camera's etc. Just another feature of how simple and why I love my Digial Life System!        

Questions

 • Apps & Programs

322

0

0

0

Apple Watch (Series 3) service plan?

Does anyone know if there is a cancellation fee for the Apple Watch service plan. I own the watch already, I see the plan is $10/month. But if I have it on my plan for a few months and I don't like it, what is the penalty for cancelling the watch service? I called and the girl on the phone kept quot

Questions

 • Apple

904

2

0

0

iphone not ringing after numbersync with apple watch

I set up numbersync for my apple watch (series 3 with cellular) last week. Since that time, about 95% of the time someone calls, it goes straight to voicemail. My phone (iPhone 6s) doesn't ring, and the watch doesn't ring. I've disabled the cellular on the apple watch. Hopefully this will fix it in

Questions

 • Apple

519

1

0

0

Cannot activate Apple Watch NumberSync because of dash in my e-mail address

So, I just got my brand new Apple Watch series 5 and I want to enable cellular NumberSync. I tapped through all the sign-in and setup-up screens until I get to the confirmation screen to add my device to my plan. It's required that I enter my e-mail address so AT&T can send me updates about my order

Questions

 • Apple

473

2

0

Worst AT&T Experience Ever!

Wow! I’ve been an AT&T customer before ATT was in the cellular business. My NEC car phone in 1989 established the phone number I still have today. In the NY Metro Market, I went from Metro One to Cellular One to Cingular to AT&T. I suffered through the transition from TDMS to GSM. I had, until today

Questions

 • Apple

523

5

0

Account Mixup

As a current AT&T customer, earlier this week I walked into an AT&T store to order a new device (Apple Watch). When the representative took my information and ran a credit check they notified me that I had a DirecTV account in collections that have a past due amount. At that time I verbally stated t

Questions

 • Wireless Billing

165

1

0

0

Trying to Activate and Apple Watch series 3 and get error eap.deviceinfo.imei.EAPU70015 (EAPU70015)

Hi.  Trying to Activate and Apple Watch series 3 and get error eap.deviceinfo.imei.EAPU70015 (EAPU70015) So far no one at ATT seems to understand this error.   My iPhone is already on ATT.  Thanks.

Questions

 • Wearables

873

1

0

0

Apple Watch Series 3 GPS+Cellular iMessages on watch not syncing to iPhone and vice versa

Hello,  I'm having an issue where iMessages initiated and replied to from my Apple Watch don't appear in my iPhone and vice versa; any iMessages sent from my iPhone don’t show up in the text message thread on my Apple Watch. It’s frustrating A) not knowing if a message was sent or not and B) simply

Questions

 • Apple

287

0

0

0

Use an Apple Watch Series 2 or 3 standalone with an Android Device?

YES...You Can use an Apple Watch Series 2 or 3 standalone with an Android Device! Here are the steps that I used (it is NOT necessary to initially have a SIM in your iPhone when setting up. I am using a Series 3 GPS Only AW with an older iPhone 6+ on iOS 11):You MUST Own an iPhone [for Apple Watch S

Questions

 • Android

588

0

0

0

Error eap.deviceinfo.imei.EAPU70015 (EAPU70015)

I am trying to activate cellular for  my Apple Watch Series 3 and keep getting this error: eap.deviceinfo.imei.EAPU70015 (EAPU70015) .  Please help - have had this watch for several days and cannot get the cellular set up.  Very frustrating.  Thanks!

Questions

 • Wearables

5.6K

2

0

0

3 Gen Watch msg issue

When  I purchased a watch for my wife I was told that there would be a separate number for the watch on my bill. (no problem there). I was told that the watch would work independently from her X because it has its own number. She cannot receive, not send texts from the watch number and she cannot re

Questions

 • Apple

45

0

0

0

Unable to pre-order Apple Watch, system thinks my address is a PO Box

I have made multiple attempts to pre-order the Apple Watch series 3 today, but when I get to the shipping address screen, the system will not accept my address.  It says "cannot ship to a PO Box", however my address is not a PO Box.  I have tried multiple versions of my address, as well as addresses

Questions

 • Other

383

1

0

0

Order of my Apple Watch Series 3

I was charged to my bank acct. 4 x’s for the “ tax up front fee”,for my order .had to make numerous phone calls to Customer Service & in the process 2 Restarted a new order for the Watch.   Thus costing me 3 more “ taxes up front fees”, one was refunded - but other 2 I have to pay for.   60.00 dolla

Questions

 • Wireless Billing

153

1

0

0

Apple watch showing up as galaxy tablet

My Apple watch series 3 shows up on my account as a galaxy tab 4. Because of this, it will not let me set up to cellular, which is the reason I got it in the first place. I have called multiple people on AT&T's 800 number with no solution. Some have promised to call back and some said they will forw

Questions

 • Apple

261

0

0

0

Apple Watch Promotion Gone Wrong

Did anyone else purchase an Apple Watch Series 3 form their local At&T store during Mothers day? Well i did because I was told by an associate helping me & the manager that it was 50% off with the purchase of an Iphone 8 Plus and i had to do installments since that is how the deal works... total $43

Questions

 • Wireless Billing

82

0

0

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