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Att cloud app not working

Hello, I have restarted my phone, deleted the app, restarted my phone, deleted cache, deleted data. All to no avail. App gets stuck on the loading screen, i can't even sign in or access my pictures. Phone Samsung s21ultra on the latest software

Questions

137

5

App stopped connecting to gateway

I've gone through all the trouble shooting but still same issue. Anyone else? It's the only way I can control the set top

Questions

3.1K

27

0

0

Unlock SIM Google Pixel 6pro

I was given this Google pixel 6 pro I love it but it's locked and I can't get my service on it cause it's not at&t what do I do

Questions

1.1K

1

0

Smart Home Manager Doesn't Recognize New Fiber Modem/Router

Two days ago my internet was upgraded from dsl to fiber. The dsl modem/router was removed and replaced by a fiber modem/router. Smart home manager still has the the old SSID and password that was associated with the dsl modem. It will not allow me to change the SSID name. I'm also getting a messa

Questions

2K

2

0

What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.4K

5

Change Wifi band and password - Gateway Communication Error

I keep getting the "Gateway Communication Error" everytime I log onto the Smart Home Manager app as well as the website, and rebooting and resetting the router doesn't seem to help. This issue has been there since I got a new connection more than 2 months ago - why does AT&T make

Questions

723

1

0

Cant log on to HBO Max through TV

I have tried multiple times to log on to HBO Max through my tv. I have a Firestick.  I can log in on the computer and through the phone app with my AT&T account, but not the TV.  Can anyone help?

Questions

240

2

0

New Active Armor upgrade fails uploading contacts (A32-5G)

Upgraded from Mobile Security / Call Protect to FREE version of Active Armor over a week ago and it immediately began failing while uploading contacts several times a day. I uninstalled the Call Protect app in case of conflict but did not help. Reading Active Armor revues shows this to be a fairly c

Questions

445

4

0

MyAT&T App keeps throwing my to DirecTV login!!

Using the myAT&T app has always been seamless. I have a number of different AT&T accounts that I have always been able to log into using phone biometrics.  But, for several months...  I no longer see all my accounts (defaults to a mobile account).  When trying to click throug

Questions

353

3

0

PROBLEMS WITH UVERSE IPAD APP

I keep getting error code 4001-102 when trying to set recordings remotely.  I have uninstalled and reinstalled app, rebooted ipad, etc.  I called the help desk and the guy told me basically he had no answer and the app was created by a third party and there was really no support available.  If there

Questions

1.6K

1

0

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Can't stream on app

I have tried and tried since getting UVerse to watch various shows on my UVerse app on my IPhone.  All I ever get once I tap the "watch" button is a spinning (loading) wheel for a few seconds and then a black screen which just sits there.  Any help?

Questions

359

3

0

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AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

Questions

301

3

0

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ATT unable/unwilling to unlock eligible device

Hi I have moto G pure phone that att is not able to unlock and customer service is unable to help any further and has denied my unlock request and since decided to have me call Motorola myself to waste time asking them for help when they just refer me back to ATT. My phone DOES meet all requirements

Questions

60

3

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Messages App "Incompatible" with Moto X

I recently purchased a Moto X 2nd Generation "Pure Edition" from the Motorola website and activated it on my Family Share NEXT account.  Today, I am trying to install the AT&T Messages App, but the Google Play store says it is incompatible with all of my devices.  I was able to install the tablet ve

Questions

666

2

0

0

AT&T messages back up and sync app is buggy

Why is the AT&T messages back up and sync hit or miss? Its very buggy and does not download or sync the messages equally. I would say 95% of the time. Is there a way to remotely send to the phone a command to upload or back up the messages?

Questions

45

1

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

90

2

0

AT&T Trade-in Program

Can we trade in Excellent condition Other network locked device to AT&T for full credit

Questions

21

1

0

Uverse app

I cannot connect the uverse app on my phone. I just get a spinning wheel saying authenticating.

Questions

62

0

0

ATT phone number

I had service with Straight Talk who was bought by Verizon. Verizon and Strsight Talk have TERRIBLE CUSTOMER SERVICE!!! They never sent the free Verizon compatible sim and my service went out. I called them to see about transferring my number to my new phone and they said it belongs to ATT. Now I ca

Questions

20

2

0

Tracker on Android

How do I find out if someone has a tracker on my phone either from a hidden app, or outside website?

Questions

23

2

0

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