Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (507)

Relevance
Selected Relevance

Accepted Solution

New Gateway and U-verse App on Phone and Firesticks Can’t Authenticate

A month ago, our gateway malfunctioned and a tech came out and replaced it as well as changed to Fiber. Since then, the U-Verse App on the phone (android and iPhone) just hangs or shuts off and on the Firestick’s it gives an authentication error.  Have called U-verse several times and can’t g

Questions

73

4

0

Accepted Solution

FireStick U-Verse on-demand playback error QP1401

I can play live TV, including premiums on my Amazon FireTV Stick, but anytime I go to any of the on-demand shows or movies, it gives me an error "Playback Failed, Please try again (QP1401)" I have factory reset the firestick, uninstalled and reinstalled the u-verse app, unplugged the firestick from

Questions

237

9

0

Uverse app on Moto G Power responds "Receiver Discovery Failed."

My Moto G Power is running Android 11. The Uverse App displays the guide, plays shows, and handles recordings.  The Remote Control feature cannot connect to the set top box. When I tap the Remote Control icon and then tap Connect I see a message, "Receiver Discovery Failed."  I have reboo

Questions

78

7

0

U-verse iPad App keeps crashing

When I open the U-verse App, it randomly crashes.  Then, after re-opening several times, I get the error: "You've exceeded the number of simultaneous streams allowed." Please note:I am tech savvy.I have the current iOS installed.I have uninstalled and reinstalled the App.I have rebooted my device.No

Questions

1.4K

2

0

0

Uverse App not working

Trying to watch live TV thru my Uverse app.... it has been playing the same 30 second loop for 3 days now across all three devices I have tried. (ipads and iphone) I have rebooted, restarted, uninstalled/reinstalled..... all of that. Still now working. What else do I need to do? It seems like an

Questions

51

0

0

UVerse app (Edited per community guidelines) and I can't get anyone to help fixing it

Why do I always have issues with AT&T, I spent over a hour on chat today just to fix the fact that I have had to change my password EVERY SINGLE TIME I LOGGED IN. Not occasionally but EVERY SINGLE TIME!  I also asked about the U-Verse app never working and was directed to a link and told t

Questions

54

1

0

Active Armor app

Will this app keep a number from calling any of the phones we have on our AT&T account?

Questions

20

1

0

Internet service

Hello I am trying to get internet service in my home. It's a new development and the att storec said they can only service me at this time if I get a package. I already have direct stream. I was told he can't override at the store and to contact the loyalty department and ask for help.

Questions

39

2

0

link to "get started" in order to setup wireless in smart home manager does not work

the link to actually click and"get started" to set up wireless in the smart home manager does not work. other links (for example, to HBO Max) on the page work, but you are unable to click in to the "get started" link so I am stuck and can't move forward. Tried on two different mobile devices and I'm

Questions

41

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

104

1

0

Add numbertto att Call support app to UNBLOCK

Try to use Amazon Echo device to call my phone so I can locate it. But Call Support App blocks this call. How can I unblock this Echo Device telephone number??

Questions

80

1

0

Att call protect and mobile security app NOT WORKING (iPhone Xs)

I'm signed up for Att call protect and security feature on my business account, but BOTH my apps are USELESS since i can't get them to work.  1. Call Protect App - is stuck on Processing Request.... screen with the loading bar spinning and below reads "Hang tight. Were setting up your account; it sh

Questions

2.1K

3

0

2021 RAM LIMITED LONGHORN WIFI

I do not have the ability to give ATT&T my money for Wi-Fi service. I would like Wi-Fi and the function does not work / can’t create an account with ATT&T

Questions

35

1

Phoenix 4 phone - not sending or recieving text messages

My text situation has gotten progressively worse. Often I cannot receive picture messages. In the past 24-48 hours, texts have been getting stuck in the "sending" stage.   Restarting the machine sometimes helps, but not always. I have also not received any messages after testing.

Questions

126

7

0

Iphone Unlock

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

Questions

85

2

0

Buying a new phone

I'm trying to buy a new phone online because I lost my old phone but I'm not able to because I don't have access to verification code they send me because it's sent to the phone I lost and they don't have other options to send it to what do I do?

Questions

41

1

0

apps

if you turn your wifi off and are just using data, can your plan provider such as your parent see apps you've downloaded? my phone is not linked to theres whatsoever in the settings, it is entirely mine. I am only questioning whether they can see what i've downloaded through AT&T. If not, I know

Questions

19

1

0

Galaxy Note 8 Firmware Hack; Webkit. Incorrect "Network Provider" Numerous issues-

Software updates are not available. Location is always incorrect. Wrong browser. Duplicate apps in settings. Even my *network provider" which is AT&T cellular is incorrect. PREPAID account with AutoPay. Upgrade isn't an option for me and this Note 8 has obviously been hacked. Very concerned abou

Questions

30

3

0

Contact app on S23+

The default Contact app (from my S8+) used to allow deletion of all contacts at once, if one needed to clean out both good and bad, and then re-sync to a known-good source. Now, if you use the All button in the upper left, it only lets you share all of them. In order to delete all, you have to c

Questions

16

1

0

Closed

FoxSports GO Access to this video is restricted by your cable provider. Please contact your TV provider to subsrcibe

I use a Fire stick to stream FoxSports Go on my TV. I have used it for several years and it worked great. Then 2 weeks, i went to use it and recv'd the following error message "Access to this video is restricted by your cable provider. Please contact your TV provider to subsrcibe" . I can use my lap

Questions

225

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.