
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
How do I stop active armor from blocking callers that are in my contacts? I don't see a way to do that when I click on the number that has been blocked and the call is not even sent to voicemail.
Questions
•
Account Features
Accepted Solution
Official Solution
Closed
Are you running into problems installing or running the myAT&T app on your smartphone?
Questions
•
Online Account Access
Accepted Solution
Official Solution
For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s
Questions
•
Online Account Access
Accepted Solution
Official Solution
My S22 updated last night. Now I can't make or receive calls. Pop-up says either 'Phone app keeps stopping' or 'BGProvider app keeps stopping'. I have refreshed the network connection, cleared the phone app cache, power cycled the device multiple times, nothing works. So far, the few other apps I ha
Questions
•
Samsung
Accepted Solution
Official Solution
If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he
Questions
•
Apple
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
World Scout Jamboree 2019 App Hey everyone, I know it's already been two years, but I attended the World Scout Jamboree two years ago, but there's something that really bothers me: AT&T hosted the official WSJ 2019 App (here's the link for IOS https://apps.apple.com/us/app/2019-world-scou
Questions
•
Tones, Games, Videos, More...
Accepted Solution
Official Solution
Good evening, I've had this problem for about 4 weeks now and whenever I try to log into my movie apps (Starz, Epix, Showtime) I'm unable to login. The website loginprodx.att.net says "Service Unavailable" for weeks now. I've reported this to AT&T reps and I've spoken to multiple technicians wi
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
i am no longer able to sign in to the uverse app on my iphone and ipad ... it has been a problem since at least december 2021 I have tried my regular email log in and my primary member id. neith of them work it seems the problem may have started when all att accounts were linked with a
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I bought a new phone (Galaxy S10) from the ATT website. It was an upgrade. I assumed it was brand new but maybe I misunderstood. I'm paying $25/month for it so I assume it should be brand new? I suspect it's refurbished because upon activating it, it had APPS! Silly apps; like hatch an egg app, a Ga
Questions
•
Android
Accepted Solution
Official Solution
I understand this can be done. How do you make it work on an iWatch 7. The iWatch app on the iPhone is asking for a user name and password. Why? Comments?
Questions
•
Apple
Accepted Solution
Official Solution
My active armor mobile has up dated I set it up now it’s saying I need an active cellular data connection to work. I have that and it still pops up . How do o fix this?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
How to look up and read old text messages that have been deleted online through AT&T information connected to your account and text and call history
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hi guys, I just bought a Xiaomi Redmi Note Pro and I've seen that I have some apps installed on my device that I'm not interested in. Talking to some friends, they told me that there is an application called Lucky Patcher that is able to remove these annoying applications from the device permanently
Questions
•
Android
Accepted Solution
Official Solution
I was trying to move photos from the album listed camera into folder that I have created specifically for the things in the photo. This is something I do all the time to make sure my photos are organized in a way I can find them. However, now when I try to find these photos after they were moved the
Questions
•
Android
Accepted Solution
Official Solution
Did you miss an episode of your favorite show? Did you forget to setup a recording? Not at home and want to watch TV? With the U-verse Mobile app, you can do all this! You can stream your favorite movies and shows on just about any compatible Internet-connected mobile device you own, anywhere you go
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Hello everyone i just wanted to know when you download the U-verse app do you have to pay for the streaming on your phone?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello, Is it possible that you can have 2 separate logins for 2 lines that are under 1 billing account and passwords for the DirectTV streaming app and ATT wireless? The ATT staff member at the store had no idea how to get me logged into the DirectTV app when I got my phone a year ago. He really did
Questions
•
Online Account Access
Accepted Solution
Official Solution
Still trying to find out if we are keeping 4K/ATmos streaming on out AT&T/MAX accounts? Since there are now 3 tiers of MAX Ad-supported Ad-Free (1080P) Ultimate (4K/Atmos) When i log in to my MAX account, it shows (AD-Free)
Questions
•
Max Account & Billing
Accepted Solution
Official Solution
I set up google voice for school and used the * commands to forward missed, etc calls to google voice for the google phone number. Now when I call the regular cell number it also forwards to google voice voice Mail. Hiw do I keep the native number going to the native voicemail and only forward cal
Questions
•
Data & Messaging Features, Internet Tethering