Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (505)

Relevance

Accepted Solution

Official Solution

ActiveArmor - stuck on "select service page"

I downloaded, unloaded, reloaded the ActiveArmor App and have yet to move beyond the select level of service page. I click "free protection" and then the "continue button," but yet to move to next page. It gets stuck on this page and I can't move to next. I am on an Iphone with the latest software

Questions

52

1

0

Accepted Solution

Official Solution

Closed

App Not Working - Solutions From AT&T Community Forums

​​Learn why your app is not working, fixes, and how to report problems ​​ ​​ ​​ ​​ ​​​​ ​​ ​​Did you try to launch an app but nothing happened? Try our troubleshooting steps below: ​​ ​​ ​ ​ Connect to the mobile network - If you are Wi-Fi, disable it and try again. The app may need a direct c

Questions

20.3K

3

0

0

Accepted Solution

Official Solution

Video Management

I have the best data plan ATT offers, however I receive errors when I try to go to my data usage to turn off the Video Management settings. I want to utilize the 4K streaming that I pay for. It's really frustrating getting passed around Everytime I call ATT, and never resolving the issue...

Questions

312

2

0

Accepted Solution

Official Solution

TCM app says I am not authorized to view content

On December 5th, my TCM apps stopped working on my Samsung devices (phone and tablet) with a message that "you are not authorized to view this content. Please contact your TV provider for further assistance" I am able to view TCM on my TV and the app says I am signed in to uverse.  What is going on?

Questions

5K

2

0

0

Accepted Solution

Official Solution

Apps not working on Samsung Galaxy S8 Active

I went to open my Samsung Galaxy S8 Active Yahoo mail app and it didn't work. I then tried to open all other banking apps to no avail. Facebook worked and so did Youtube, but apparently the important apps won't work. I cleared the cache, I uninstalled and reinstalled the apps, I made sure no updates

Questions

1.7K

10

0

Accepted Solution

Official Solution

Message app keeps stopping.

A few times a day my message app for my text messages keeps stopping and I have to restart it

Questions

334

1

0

Accepted Solution

Official Solution

Prepaid website not working

Have been trying to get online a pay my bills for 3 days now but the website won't work have tried multiple browsers and multiple different devices. tried using the app but all that does is send me to the website that don't work so can anyone tell me if it's user error or at&t is just trying to

Questions

2.8K

30

0

Accepted Solution

Official Solution

Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

43

1

0

Accepted Solution

Official Solution

Smart home manager

Hello. I want to ask if it is possible to run SHM and reschedule a tech/monitor outage in the app itself using only mobile data? Or it won't log in if it is not connected to an AT&T modem network?

Questions

128

6

0

Accepted Solution

Official Solution

Add HBO Max to Roku devices!

I have been a subscriber to HBO Max since it launched in May. However, I've owned and used Roku streaming devices in my home for years now.  I am getting tired of the standoff between AT&T and Roku.  When Roku and AT&T failed to reach a deal in May, I didn't know who was more at f

Questions

261

6

Accepted Solution

Official Solution

UVerse App Doesn't Show Recordings

I have a Motorola G5 Plus running Android 8.1.1.  I have to login to the UVerse app every day2.  Recordings or scheduled recordings do not show. 3.  I have cleared the cache & data, uninstalled and reinstalled the app.

Questions

3.2K

3

0

0

Accepted Solution

Official Solution

Closed

U-verse Online Streaming - Internet Plan and Number of Devices

  Did you know that the more devices connected the slower speeds will be? Did you know that each device connected shares a portion of your total speed? Did you know that wired and wireless speeds can differ?   Depending on the plan you have and the # of devices you have connected, will det

Questions

83.9K

20

0

Accepted Solution

Official Solution

ActiveArmor Blocking Call That Previously Would Go Through

I have a contact saved on my iPhone that I also have set as a favorite. About a week ago, calls from this contact/number started being blocked. When the person calls, it doesn't even ring on my phone. I just get a notification from the app stating the call was blocked as "Threat: Severe". I have

Questions

402

1

0

Accepted Solution

Official Solution

Visual voice mail doesn't show voice mail text

Visual voice mail used to transcribe your messages, I haven't seen that in almost a year. I've got an S20 Ultra on FirstNet.

Questions

1.2K

7

0

Accepted Solution

Official Solution

Smart home manager app update new network name

I had to get a new modem from At&t. I have tried to update my new wifi network name and password. I even tried under my at&t account att.com. It isn't updating my network name. An I cant get a answer/help from chats or @ATTHelp. How can this be fixed? I cant keep track of data usage without

Questions

465

1

0

Accepted Solution

Official Solution

Active armor spam notifications

How can notifications be stopped in the AA mobile app? If a configuration does not exist, ATT needs to take this request to their developers and create the configuration and update their app. 

Questions

84

1

0

Accepted Solution

Official Solution

HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

53.4K

235

Accepted Solution

Official Solution

Trying to find my account

I have changed my password and it doesn’t work so please help me

Questions

75

3

0

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

2.4K

5

Accepted Solution

Official Solution

Closed

Cannot send or receive pictures in Messages MMS

I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days.  I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.  

Questions

7.5K

13

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.