
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Which APN has the best connectivity for ATT phones, both branded and unbranded? What's the difference if any? I just want the latest settings.
Questions
•
Android
Accepted Solution
Official Solution
Just got a OnePlus and it is defintiely LTE compatible based on the device specs (says it is bands 4/17 compatible). Now, when I spoke w/ ATT on the phone they said the device may not work at LTE speeds. From what I'm reading online, this is because the SIM I'm using has never been registered on
Questions
•
Android
Accepted Solution
Official Solution
I have an unlocked MF61 that is allowing me to connect to the wifi but can not go online. I also do not have 3g, 4g etc icon on LCD screen. Tech advised me to do a searfch for apn sefttings but i can not find the specific ones. Does anyone know them as well as any other settings that may need to be
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hello, My wife and I are switching to AT&T and bringing our own phones. We're experiencing perfect functionality after the in-store tech set up our APN. He couldn't get us connected to 4G, though, so our phones are only displaying the H+ symbol. 4G might be a deal-breaker for us, and I'm trying
Questions
•
Samsung
Accepted Solution
Official Solution
Hi all. I'm having a heck of a time finding anyone who can tell me how to configure the APN, password, and username setting on a "dumb" device which only has to connect to the internet to pass along the data of when a transponder passes an antenna. I've tried the wap.cingular, wap@cingulargprs.com,
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Will someone please tell me how to set the APN (step by step) for my IPhone 5, in which the plan is the $60 Smartphone Monthly Unlimited with Data one. THANK YOU
Questions
•
Apple
Hi, I've had a Nokia Lumia for a while now, and haven't been able to figure out how to get Picture messaging or internet working through my data plan. I've tried a handful of different APN settings and haven't gotten any of them working.But I really need to be able to access the internet on the go a
Questions
•
Other Phones & Devices
Could I get the APN settings for my Sonim Bolt 5560?I took my sim from my Iphone (att sim/plan) and put it into my 5560 but unsure if it's just settings on the phone or there is a ATT plan that needs to be turned on to activate.Thanks for any helpLuke
Questions
•
Data & Messaging Features, Internet Tethering
My phone updated last weekend and it started where i couldnt sent any texts period but now i can only send normal texts and make phone call.I cant even use any mobile data and it wont show LTE or 4G OR ANYTHING NOW. I can't even use my gps or anything... please help me..what are the APN settings???
Questions
•
Other Phones & Devices
11-14-2017 I bought a new 2013 Sony Xperia ZL C6506 online, and got a new SIM from the local AT&T store. The phone has all of the frequencies (bands 1,2,4,5,17) that AT&T uses for broadband data. I've tried numerous APN settings but the phone only shows the "H" and speed test results are pitiful.
Questions
•
Android
I have the new Armor 6E from Ulefone. It is unlocked and has the correct bands to work on AT&T and T-Mobile. I have a valid SIM card that I am currently using in an LG V35 with no problems. When I put the SIM into the Ulefone, I cannot get the LTE to work? I have tried numerous APN settings and have
Questions
•
Other Phones & Devices
Using your activation form and entering my SIM number and IMEI generated the following error: eap.deviceinfo.imei.*** I'm trying to activate my HP UN2430 wireless card in a laptop with Windows 10. I'm able to get texts from H2O wireless (the SIM supplier) using the "Windows Messag
Questions
•
Other Phones & Devices
My Nokia Lumia 635 is a locked AT&T phone that I have had for over a year, but just activated today with the $45 plan. My daughter texted me a photo from her AT&T iPhone. When I click on the link, it says "getting media content 32KB)." It never downloads the picture. On this forum, AT&T workers
Questions
•
Data & Messaging Features, Internet Tethering
Closed
I have a iPhone 4S that I cannot send picture messages or data on. It's extremely complex, and I can't figure it out. The sim card is a family mobile/t-mobile sim card on AT&T. It says I have 4G, but I get a PDP authentication error every time I use any app that requires data. Cellular Networks ena
Questions
•
Apple
Hello - I am using a grey market BLU smartphone. It has 2 SIM slots so I can have a Canadian number and USA number in the same phone! Since activating my SIM I can receive texts and calls but nothing outgoing! I can not even update my voicemail. I am currently attached to the AT & T Go Phone APN. An
Questions
•
Other Phones & Devices
Been having a very frustating problem with voice/text service...My LG G2 which I did get used off of eBay but is a "real" AT&T branded phone cannot seem to get 4G LTE except in very limited areas...I live in a major metropolitan/suburban area and am pretty close to an AT&T tower...I have been to the
Questions
•
Android
I bought a Verizon Lumia 928 unlocked for AT&T. Everything works (data, wifi, phone, plain text) except for texts that include media content. I can't view these. Any ideas?
Questions
•
Other Phones & Devices
I am using both a new AT&T branded Samsung S9 (running Android 8.0 and Samsung Experience 9.0) on the AT&T network and an older Motorola Moto E 2nd gen (Android 5.1) with 4GLTE . I lost the ability to send MMS messages to non-AT&T phones on Tuesday, September 4 around 9 am.I can send/receive image
Questions
•
Data & Messaging Features, Internet Tethering
I recently switched to the $45 plan that includes data. However, I am still unable to the internet on my phone. I've reseted my phone and changed APN settings multiple times, but nothing works. I've also been unable to send pics through MMS. I have a Lumia 928.
Questions
•
Data & Messaging Features, Internet Tethering
Hi. I have a Samsung Galaxy S4 4G LTE that was originally a TMobile phone. I paid to unlock it and switched to a Coroporate AT&T account last year. I left that job, switced to a personal account with no problem, and then changed jobs and added the phone to a new coroporate account. Ever since then,
Questions
•
Android