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*Scheduled* receiver replacement?

I worked with an AT&T technician who determined my wireless receiver needs to be replaced.  He placed the order on Aug. 24th to have a box drop-shipped to me where I would swap the receiver and return the defective unit.  I was told 2 - 3 business days.  On Sept. 2nd, this past Sunday, I chatted wit

Questions

 • U-verse TV Account

147

1

0

0

ATT won't unlock phone, misleading error. "Oops! Looks like we're having network difficulties."

Looks like ATT deleted my post that's identical as this. Browser cached it so I copy pasted and posting again. Will keep going, I need my phone unlocked. I have been dealing with this issue with ATT for a few days now. No one from my family can reach because of this issue and ATT is no help. My devi

Questions

 • Apple

236

4

0

0

Paying ATT for Nothing

I recently received a bill from ATT for $237. I was shocked.   I used Digital Life for approximately two years.  After a couple hiccups in the first few months, I received great customer service.  I loved the Digital Life product.  The camera, the alarm, and the temperature box

Questions

 • Billing & Payments

345

1

0

0

Wireless Bill

My frustration with AT&T continues to grow. The in home sales person who signed us up to switch out wireless was a scam artist. She promised us $150 a month for 2 lines and a BOGO for the IPhone 11. Just got our bill. We have had this service for a month and 6 days and get ready for this. Been charg

Questions

 • Wireless Billing

93

1

0

0

A Year's Worth of This

Wireless Post-Paid Account Holder I am not even sure why I am writing this, as I don't believe AT&T will help in any way at this point, but I am so frustrated, and locked into AT&T financially, I don't know what to do at this point. It is a long story, so I am sorry right off the bat. A year ago my

Questions

 • Wireless Account

79

1

0

0

Refund

I found out today that I have been paying far more than necessary for far less than I could be getting if I had been made aware that my plan was obsolete and that much better options were available.  The reps at the 800 number were rude, disrespectful and of absolutely no help to me today.  They tol

Questions

 • Wireless Account

94

3

0

0

Resolving Bill Issue - I am angry!!

AT&T charged me for NBA league Pass 199.99.  I did not order it.  I have asked to have it removed from my bill more that a week ago.  It is still on my bill.  Nobody on there chat line or customer service line has been helpful in getting it removed. It is still on my online bill! Customer service ha

Questions

 • U-verse TV Account

555

12

0

0

AT&T refuses to unlock replacement phones when originals were already unlocked.

Having an ongoing disbut with AT&T. Last year I unlocked both my Lumia 920's under their unlock plan so I could use them on my trip overseas. Around 6 months later, both phones had to be replaced under warranty because of hardware problems. Recently I travelled overseas and found out I couldn't use

Questions

 • Wireless Account

675

2

0

0

Phone line available but no DSL?????

Recently bought a house in somewhat of a rural area, but not even 5 miles from town and I am being told that I do not even have DSL available! ATT says they can provide me home phone service, but not DSL. How is this even possible?  Uverse is out of the question, but i thought DSL was available to j

Questions

 • AT&T Internet Account

4K

3

0

Can't get fraudulent charges off of my account and At&t will do nothing to help me

I recently saw that my phone bill was over $1600. (It is usually around $120). I called AT&T and found out that someone had gone into a local store and purchased 5 new Iphone XS plus on installment plans using my account information. 5 days later they went into the same store and purchased 5 mor

Questions

 • Wireless Account

218

2

0

0

Very angry

I am very angry with ATT&T. You have been charging me insane amounts of money each month for a service I was assured was set up correctly and yet each month I have trouble with it and get charged. You suck! I would like to be reimbursed for all my troubles and expenses but it is so hard to communica

Questions

 • More AT&T PREPAID Discussions

205

1

0

0

Transferring service and pre-ordering iPhone 7 - A nightmare

I'm posting here in hopes someone can point me to the right direction in getting some actual help. I pre-ordered an iPhone 7 and iPhone 7 Plus minutes after the AT&T online store opened at Midnight Pacific.  I'm transferring my service from US Cellular to AT&T in the process of this. Since then, my

Questions

 • Apple

358

4

0

0

Sales Rep in store completely screws up my account and now I'm forced to suffer the repercussions!!!

Back in November 2016 I went into an At&t store to purchase an iphone 7plus. Keep in mind that my sister is also on my account and has an iphone 6. I was told by a customer service agent that I was not eligible for an upgrade, so in order for me to upgrade I needed to pay $250. I said, Cool. Swi

Questions

 • Wireless Billing

591

1

0

0

AT&T Not Honoring the price their representative quoted me! RETENTION doesn't care!

At&t Not honoring the price I was quoted by another agent.  I called ATT and spoke to a regular person, who's name I didn't get, she finally sent me to retention because there was nothing more she could do.  So I was connected to retention, I assume, a woman named "Debra",  she was a bit short, and

Questions

 • Wireless Billing

293

2

0

0

Why does AT&T support even bother answering my questions when all their answers are dead wrong?

After breaking my iphone 7 plus, I inquired as to whether or not i could repair it through AT&T insurance AND upgrade my phone at the same time. After being in chat with them for about five hours, they told me yes, just file a claim with the insurance and as soon as that's done, I should go ahead an

Questions

 • Phone & Device Upgrades

129

4

0

0

Why can't AT&T Uverse tell its users a projected date for the return of CBS Cleveland Channel 19

As a Uverse user in Cleveland I have not had access   to Channel 19. I have communicated with AT&T in the chat room and have not gotten satisfactory answers. No date for resolution no suggestion for getting CBS Network or local programing. I have warned them that I will take steps to with providers

Questions

 • U-verse TV Account

291

3

0

0

Why Can't AT&T Employees Ever Help me?

For one reason or another our AT&T bills always fall smack dab at the beginning of the month. Unfortunately, after my wife lost her job, this became the worst possible time for bills to be due. Because of this, I am always forced to schedule late payments, and I have NEVER missed one. Now I am in a

Questions

 • Wireless Billing

230

3

0

0

UNABLE TO GET ATT TO SIMPLY CANCEL AN ORDER THAT IS STUCK IN LIMBO - EVERYONE POINTING FINGERS

PLEASE, PLEASE HELP ME AT&T! I placed an order on 12/07 for new iPhone 8 as an upgrade on an existing ATT line Unfortunately, ATT have recently partnered with a company called ENJOY for deliveries I carefully chose the delivery option for same day delivery (specifically without needing any consultat

Questions

 • Phone & Device Upgrades

659

0

0

Money I shouldn't owe

I canceled my at&t account back in February of this year while I lived in oklahoma, when I tried to return the gateway the ups office said they wouldn't take it. I tried everyone in the town I lived in but nobody would take it and deliver the gateway like at&t said they would. Soon after I moved to

Questions

 • AT&T Internet Account

62

0

0

0

My internet has been dropping constantly since installation.

My internet has been dropping constantly since installation. It’s worst at night—it dropped about 11 pm, and it’s now 4:30 am and not coming back up. It does this daily at various times and restarting the gateway and reseating Ethernet cables only works 1/4 of the time. Any suggestions? i tend to wo

Questions

 • AT&T Internet Equipment

153

1

0

0

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