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AT&T messages back up and sync app is buggy

Why is the AT&T messages back up and sync hit or miss? Its very buggy and does not download or sync the messages equally. I would say 95% of the time. Is there a way to remotely send to the phone a command to upload or back up the messages?

Questions

 • Data & Messaging Features, Internet Tethering

14

1

0

Data not working after a bill payment

After my bill was due, I payed the $65 monthly payment option and everything is working except for my data. When I access google or any website i get the free message "It looks like you want to use data but have none available" I use my mobile plan for a lot of things and this is frustrating. I've t

Questions

 • Plans & Features

51

1

0

Poor signal strength indoors...

Hi, I've been an ATT customer for many years (cellular one, cingular, att).  I have a Samsung S9 plus and I live in the Mobile, AL area.  I am a doctor and I work in many different buildings and hospitals and I have zero to poor signal in most buildings.  Others with ATT don't seem to have the same

Questions

 • Network Coverage

318

1

0

0

Transfer between Android and iPhone

I just received an iPhone 12Max Pro. I've been using Android phones for years - most recently the Samsung Galaxy S9. I backed up my S9 to the AT&T Cloud, including text messages. After the transfer, text messages other people sent to me appear in messaging, but about 98% of my texts to them do n

Questions

 • Apple

48

2

0

When is Samsung Galaxy Note 10 unlocked (SM-N970U1) getting the Android 10 OTA update?

When is Samsung Galaxy Note 10 unlocked (SM-N970U1) getting the Android 10 OTA update?I heard roll outs have started.

Questions

 • Android

168

2

0

Samsung Galaxy S7 Active FM Tuner No Longer Works With Next Radio After Android 8 Update.

Make: SamsungModel: Galaxy S7 Active (SM-G891A)Android Version: 8.0.0NextRadio Vesion: v5.0.2334-release As the title states, I was previously able to listen to my local FM stations through my phone's built in FM Tuner (not streaming) on Android 7. However post-update, I am unable to get any audio u

Questions

 • Samsung

1.7K

5

0

0

k88 boot loop

I got this zte k88 tablet from my mum cause she never used it and I can't even get through the setup menu before it reboots and sometime it won't even let me start the setup, I've tried a factory reset, and still no results just a constant boot loop, please help id really love to have a working tabl

Questions

 • Other Phones & Devices

17

1

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

487

9

0

0

HBO Go and HBO Max through ATT TV w/ ATT Unlimited Elite Wireless plan

So, this will be confusing, but I'll do my best to simplify it. Also, my issue ranges across a wide array for topics so I just picked one. Simply put, I have the ATT Unlimited Elite wireless plan. I am/was subscribed to HBO GO through ATT TV ( a perk they offer). All worked fine. Since HBO Max came

Questions

 • Troubleshooting

246

3

0

Two brand new S20 Ultra has Advanced Messaging turned on but it stopped functioning on August 4th.

I just chatted with AT&T for this issue with our brand new S20 Ultra phones. We purchased the phones on 7/29 from an AT&T store.  The Advanced Messaging worked for literally two weeks and then, although turned on, stopped working.  The chat is no longer showing delivered, or read,

Questions

 • Samsung

45

6

0

Texts appearing out of order

The last few days I've noticed that my text replies are out of order, appearing above what I was replying to, rather than below them. This seems to mostly occur with iPhone users (I have a Galaxy Note 4). I have tried resetting the time on my phone as I read that could be the problem, but no luck. C

Questions

 • Android

5.4K

3

0

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

13

1

0

Cannot send text message to 1 contact

I cannot send text messages to 1 contact. When I do try and send him a text, my entire messaging app needs to be manually closed and reopened for me to send texts to anyone else. I have deleted the contact and created it again. I have reset my messaging app.He is not in my blocked number list.I have

Questions

 • Data & Messaging Features, Internet Tethering

26

1

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

420

1

0

S voice unable to find internet connection when connected to mobile data

On my Note 3, S-voice has stopped working when connected to cell data. It works great when connected to wifi. This also happens on my wifes note 3. Tested on coworkers s4 and it works great. Noticed this started happeing after a security update was pushed to the phones. Anyone else have this issue?

Questions

 • Android

1.1K

8

0

0

Post Paid Verizon Phone on ATT

Hello, I recently switched to ATT from Verizon with my Note 20 Ultra. I am unable to make video call and noticed that my phone is still getting updates from Verizon. Is there anyway to switch it to the ATT version and would that allow me to make video call?

Questions

 • Device Features

39

12

0

Check status of case number

I brought my own device to AT&T and went to a local AT&T store to add a line to my existing account. My device is an unlocked 4G LTE Android tablet/phone. The store gave me a SIM card that only provided 3G service for voice and text (SMS) but not data. I called 611 and spoke to two tech repr

Questions

 • Android

60

9

0

Phone can't reconnect to Arris BGW210-700 base from AirTies Air 4921 extender on mesh network

I have a Samsung Note 20 that won't reconnect to the Arris BGW210 once connected to the AirTies extender. As I travel further from the extender and closer to the Arris base station, I lose connection to the extender, but the phone won't connect (well, it does connect, but without internet) to the A

Questions

 • AT&T Fiber Equipment

49

15

0

ATT Prepaid Mexico: roaming doesn't work data mobile

How to configure the APN in Mexico of a SIM CARD ATT Prepaid. Phone: Xiaomi Redmi 7 (Global) It is connected to the TELCEL network Location: Mexico City Mobile data: ON Roaming: ON   The phone has coverage but the mobile data does not work.

Questions

 • Phones, Tablets & Devices

186

8

0

Error [OR-DVASA2-02]

I have received this message, "Error [OR-DVASA2-02] YOUR ACCOUNT ISN'T ELIGIBLE FOR MOBILE PAYMENT SERVICE. CALL YOUR MOBILE OPERATOR". Each time I try DCB (Direct Carrier Billing) it returns that my phone number with AT&T is not recognized and merging for account verification.Steps I Have Taken:

Questions

 • Wireless Billing

256

0

0

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