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Firmware Updates – Things To Know From AT&T

When is the update coming for my smartphone? The Update Is Out, Why Can't I Download It? You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get th

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28.3K

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App Not Working - Solutions From AT&T Community Forums

​​Learn why your app is not working, fixes, and how to report problems ​​ ​​ ​​ ​​ ​​​​ ​​ ​​Did you try to launch an app but nothing happened? Try our troubleshooting steps below: ​​ ​​ ​ ​ Connect to the mobile network - If you are Wi-Fi, disable it and try again. The app may need a direct c

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20.2K

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Music plays after startup

Have a Samsung S22+. Past couple weeks when start phone, Pandora (music app) automatically opens and blares music. Think this started after a software update. How to stop this?

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36

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Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

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718

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Can I get a US phone card just for my stay of 1 month is US?

Hi. I need to get a sim card or a way to get a US phone number just to use for a month, for now in USA. I will need it later on when i came back but i will maybe at the middle of 2023. Do u have this service? Thanks

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273

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AT&T Calypso phone unlock failing - doesn't like the IMEI

I am using the Device Unlock app (which came on the phone) to unlock an AT&T Calypso U318AA that was sent to me by AT&T a year ago to replace a phone that would no longer work after the network changes to take place in February '22. I have tried numerous times on different days, and it does

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427

9

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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11.1K

48

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location history

is there a way to get your location for 1 specific day when you do not have the device anymore? I have tried and tried everyway I know how and cannot get the information I need!! Its very important please help!!!!

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1K

6

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Prepaid website not working

Have been trying to get online a pay my bills for 3 days now but the website won't work have tried multiple browsers and multiple different devices. tried using the app but all that does is send me to the website that don't work so can anyone tell me if it's user error or at&t is just trying to

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2.2K

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Chat with a human?

I have a unique situation and need to speak with a human. I have no cell service, so I cannot possibly call.

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250.6K

24

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TCM app says I am not authorized to view content

On December 5th, my TCM apps stopped working on my Samsung devices (phone and tablet) with a message that "you are not authorized to view this content. Please contact your TV provider for further assistance" I am able to view TCM on my TV and the app says I am signed in to uverse.  What is going on?

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4.9K

2

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How do I get the number of a caller that left voicemail?

I need to add a caller to contacts or be able to call them back, how do I get the number that called when listening to voicemail on my cell phone?

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816

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RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does

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14.4K

554

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My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

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13.2K

257

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what is new at t customer service phone number ?

I can't send or receive messages with my AT T email account..Use a Web browser to see whether you can access Internet sites. If you are on a local network, see whether you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help.

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1.2K

1

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Can't access email with Outlook or wireless device.

Hi, I can get to my bellsouth.net email via mail.yahoo.com but both my outlook and email app on my phone quit working June 16, at the same time. I know the password is good because I get to my email via the web, but I need them on my phone. Something has changed out there. Can you help me?

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331

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S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

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2.2K

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New SIM came with Samsung Galaxy S21 Ultra 5G 512 GB no mobile network (stuck on "connecting")

I received my new S21 Ultra 5G 512 GB on Aug 25th. I attempted to activate the new SIM card that came with it online at att.com/activate, and it failed. I tried this several times over the course of the next few days, and finally gave up. I took the old SIM from my old phone (S9+) and put it into my

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562

6

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Texts going to Laptop (MacBook)

I have a Samsung 21, and three of my four of my friends, who all have iPhones, text me and their texts show up ONLY on my laptop -- which I'm not checking constantly. Is this a "me" problem or a "them" problem?

Questions

130

2

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Lock phone

I got a note 10 plus as a gift and same is lock Would like for same to be unlocked So that i will be able to use same

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114

2

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