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App Not Working - Solutions From AT&T Community Forums

Tips to Fix The App You're Using   Did you try to launch an app but nothing happened? Try our troubleshooting steps below:  Force close the app and relaunch it - varies on phone, browser, or device operating system Restart the device - You can find this information in you

Questions

 • Device Features

19.5K

3

0

0

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Need cell phone to connect to 2.4 ghz to set up landroid

The app I need to use to connect my husband's landroid to his phone needs 2.4 ghz but we are connected at 5 ghz. I have read comments to rename the 5ghz to something else but when trying that I receive an error message that both have to be named the same.  2.4 ghz is only needed for the initia

Questions

 • AT&T Internet Equipment

72

2

0

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Official Solution

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

1K

3

0

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Samsung Note 20 Ultra cant open MMS pictures

I have a NVR that sends images to my phone when motion is detected. I have not had any issues in the past, but it will not work on the new phone. I get all other pictures, but just not these.  They pictures show up as shared content or attachment and the phone does not know how to open even th

Questions

 • Samsung

2.6K

9

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Official Solution

Trying to unlock a paid off phone that system thinks is not yet paid off.

I would like to be able to activate this device again, it has not had active service for some time. I saw a forum post from several years ago here where another user faced the same problem. The model number is SM-G889A which translates to a Galaxy XCover FieldPro, I am not sure if I should post the

Questions

 • Device Features

113

2

0

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Swapping between IOS and Android without messing up voicemail and teathering?

I can move my sim card from one android device to another without any problems. However, if I move my sim card from an android device to an iphone, or from an iphone to an android device, voicemail and teathering will no longer work. I then have to contact AT&T and have them reprovision the imei

Questions

 • Apple

269

3

0

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unlock bootloader, paid off prepaid motorola moto gplay 2021

please give me what I need to unlock my bootloader. U allow network unlocking to allow us to go to a different carrier, so Y make it so the bootloader is locked. Just doesn't make sense to me. I bought my phone outright so a bill is not the problem. my phone and account are prepaid so there should n

Questions

 • Device Features

100

1

0

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Official Solution

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does

Questions

 • Android

11.2K

528

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Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

 • Wireless Account

10.6K

257

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Samsung

1.3K

8

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How Do To Forward Cell Number to Another Number when Cell Phone is Broken or No Power

How can I forward my cell phone if its dead or does not have power to an alternative number? For example, with Verizon I can go online in the web portal to forward the cell phone number to another number.   Note: This is critical when working in emergency management roles, situations w

Questions

 • Other Phones & Devices

319

4

0

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Closed

Chat with a human?

I have a unique situation and need to speak with a human. I have no cell service, so I cannot possibly call.

Questions

 • Wireless Account

216.5K

24

0

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Calls that aren't from my contacts are being immediately diverted to voicemail. I am missing important calls.

I don't know why this is happening. Samsung S10plus I turned off the CALL PROTECT features. It still happened. I deleted CALL PROTECT. It's still happening. I am missing very important calls. I can't just have a friend call me to check, because they are my known contact. Please help

Questions

 • Android

40

1

0

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Battery Saving tips on Android

With phones getting more powerful and becoming part of our day to day activities, battery life conversation is necessary to make sure the phone makes it through the entire day. One of the worst things that can happen is having a dead phone when you need it most. Find out different things you ca

Questions

 • Android

6.4K

5

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0

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Galaxy S4 on AT&T?

I've had an AT&T cell phone account for over a decade, for a cheep flip phone.   I've always been into tech, but never was interested in a smart phone until last year, when I purchased my Samsung SM-J260A for  $62 USD.  I'm enjoying it, and expected it to meet my requiremen

Questions

 • Samsung

332

6

0

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Individual Ringtone for Contacts

I just got my new S21 Ultra with Android 11. The option to assign an individual ringtone to each contact is not available. I've searched this forum, the web, and Android Central. All information says to "View More" at the bottom of the contact and choose Ringtone. That option does not appear. Some h

Questions

 • Other Phones & Devices

321

9

0

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what is new at t customer service phone number ?

I can't send or receive messages with my AT T email account..Use a Web browser to see whether you can access Internet sites. If you are on a local network, see whether you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help.

Questions

 • AT&T Internet Account

1.2K

1

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Can't access email with Outlook or wireless device.

Hi, I can get to my bellsouth.net email via mail.yahoo.com but both my outlook and email app on my phone quit working June 16, at the same time. I know the password is good because I get to my email via the web, but I need them on my phone. Something has changed out there. Can you help me?

Questions

 • AT&T Internet Security

314

5

0

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Official Solution

Texts going to Laptop (MacBook)

I have a Samsung 21, and three of my four of my friends, who all have iPhones, text me and their texts show up ONLY on my laptop -- which I'm not checking constantly. Is this a "me" problem or a "them" problem?

Questions

 • Samsung

101

2

Accepted Solution

Official Solution

Text Message from AT&T to Replace SIM

Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT

Questions

 • Account & Usage

1.7K

8

0

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