Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.1K)

Relevance

Accepted Solution

Official Solution

how do I get a separate plan off my app

Me and my husband separated and we called and asked to have separate bills. Well that worked but on the app we still see each others plans . We want to have our own separate apps as well. How do we make this happen so we don't see each others personal information.

Questions

17

1

0

Accepted Solution

Official Solution

Microsoft Surface Duo Unlock Request Denied for Fraudulent Activity

Hi I bought a new Microsoft Surface Duo from Amazon. I bought an AT&T locked Duo because it is cheaper and I read that it is easy to get it unlocked. Upon receiving, I did an unlock request and after waiting for some hours, I got an email that my request was denied. It said because the dev

Questions

36

1

0

Accepted Solution

Official Solution

Unlock criteria met

Where can I go to get my device unlocked? All criteria has been met but it says it's still active on my account.

Questions

255

6

0

Accepted Solution

Official Solution

I'm having trouble unlocking a used Samsung Galaxy S9.

I bought a Samsung Galaxy S9 off of eBay used, it is locked to AT&T and i do not use AT&T. I submitted the unlock request but didn't accept the email in time, i tried requesting again but it says that there is already a request in progress. How do I request another email to confirm it

Questions

120

1

0

Accepted Solution

Official Solution

HTC One M8 Lollipop Problems

Hello, I recently updated to Lollipop (so software is Android 5.0.2, HTC Sense 6.0) on my HTC One M8, and I've been having a number of problems with the messaging app. Basically, messaging has become a complete mess/hassle. It takes up to 5 or 6 seconds every time to bring up conversations, and when

Questions

2K

3

0

0

Accepted Solution

Official Solution

Visual voicemail setup closes before finishing

I just changed from Verizon to ATT. I am trying to set up visual voicemail and it said I cannot until I give it phone permission which is already selected. I de and then reselect and then get the same message or the app closes. Can't get chat support since they are so busy. I have a Samsung S22.

Questions

95

4

0

Accepted Solution

Official Solution

Can I get esim for my prepaid wireless plan?

I already have a wireless plan for my phone, and I want it be added to my iPad cellular, but I couldn't continue with the login way in ios setting, just can not add it in. So I want to know can I get esim for my prepaid wireless plan? And after I get esim, will my physical sim card not work? Because

Questions

134

2

0

Accepted Solution

Official Solution

Crashing Apps, Games, and Connection Error Messages on Tablet

I've had uverse internet for a short time now and seem to have problems with our iPads and kindle crashing back to the home screen. I also receive connection error messages. This crashing happens a lot when playing app games,sometimes 20 or 30 times a day. I've removed and redownloaded it a couple o

Questions

759

1

0

0

Accepted Solution

Official Solution

Screen on the K88 Tablet goes to sleep or to black in 5 seconds

Screen on the K88 Tablet goes to sleep or to black in 5 seconds

Questions

27.1K

67

0

Accepted Solution

Official Solution

Unable to receive text from all numbers in Group messaging

Unable to receive text messages from all numbers in any group chats with mixed iPhone and android users. They can see my messages but I can’t see theirs.

Questions

103

1

0

Accepted Solution

Official Solution

Switching from an iPhone 5 to a Samsung Galaxy S5

So my only concern is the sim cards. I know the iPhone uses a nano sim and the Galaxy uses a micro sim, when I buy the Galaxy will I have to get a different phone number because it will have a different sim card or can my phone number be transfered over to the new card?

Questions

5.1K

1

0

0

Accepted Solution

Official Solution

No outdialing but texting works

I purchased a "new in box" AT&T locked Samsung Note 10+ 5G. I updated its software, set the APN for Consumer Cellular with a rep instructing me on phone, and phone only texts, mo outgoing or incoming calls. Checked the IMEI number which appears to be clean but something is blocking calls. I have

Questions

54

2

0

Accepted Solution

Official Solution

voice mail locked

it says too many failed login attemps and voice mail is now locked. How can this be reset?

Questions

64

1

0

Accepted Solution

Official Solution

Find contacts

I did a factory data reset on my Galaxy S6 active and all my contacts were erased. How do I get them off my sim card?

Questions

2.3K

6

0

0

Accepted Solution

Official Solution

Need to delete unwanted app

I went to close a window (playing Jeopardy on my Samsung Note 8). Clicked on the "X" and here comes an app downloading - grrrrrr. Cannot delete the darn thing - option is grayed out. It screwed up my home page, changed the appearance of my icons and in general, played havoc with my phone. It is Weat

Questions

118

2

0

Accepted Solution

Official Solution

Unlocked Phone now Locked

I bought a refurbished unlocked Pixel 6. It was not locked when I bought it. I used a Cricket sim card and I know they're owned by AT&T. Now I am living in Australia for the year and when I put in my Australian sim card, it says locked to AT&T. I sent a request for an unlock, and I was denie

Questions

116

1

0

Accepted Solution

Official Solution

Still haven't recived android Pie 9.0 (one UI) update for galaxy s9 plus.

Hi, I have a Samsung galaxy s9 plus (SM-G965U) and still haven't received the pie 9.0 update yet. is it still rolling out and not reached my phone ? or could there be another problem?

Questions

6K

8

0

0

Accepted Solution

Official Solution

Need Network Unlock Code New SiM Card

My original SiM card went bad so I got a replacement SiM card from the ATT store. The rep said I need to contact ATT support but they have not been able to help. I spoke with Samsung too, who confirmed my provider needed to provide assistance. Does anyone know where I can get a network unlock code f

Questions

379

6

0

Accepted Solution

Official Solution

Can I get any text or sms after I deleted them?

I have no backups and At&t only gives time of sent and received text.  

Questions

102

1

0

Accepted Solution

Official Solution

Activating New Phone while paying off another

I am still paying off my current phone, but I got a new phone from Samsung site. Is it possible to activate the new phone to use and still continue making payments on the current phone.

Questions

437

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.