Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.1K)

Relevance

Accepted Solution

Official Solution

Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

720

3

0

Accepted Solution

Official Solution

4g microcell

Received my replacement micro cell (3g to 4g). I could see (using 3g MC) if I were connected to it. Now with the 4g MC I am either not connected or do not know where to look for connection status (on my Moto G Power). What am I missing?

Questions

129

1

0

Accepted Solution

Official Solution

Solar Charging Stations

Hi there,someone knows what happened to the solar charging stations of NY? They were installed in 2014 and I'm wandering if they are still there. If not, why not?Cheers!

Questions

386

1

0

0

Accepted Solution

Official Solution

Coming to California for a holiday from Finland

Hello!I coming to California for holiday this june. I'm asking about prepaid plans. I have Oneplus 5t phone. Does it work on ATT network with 4G? If I buy the Unlimited 85$/mo. plan, what restrictions are there besides it may slow down if there is congestion on network after 22GB. Is there any restr

Questions

305

1

0

0

Accepted Solution

Official Solution

I need help obtaining a device driver for my ZTE Z971 Blade Spark

I am in need of obtaining a device driver for my ZTE Z971 Blade Spark. I am trying to pull some photos and things off of my phone and when I connect it to my computer it is not recognized as as device that I can access. It shows up as a USB Mouse according to device manager

Questions

80

1

0

Accepted Solution

Official Solution

Cell phone doesn't accept incoming calls.

I have an ATT cell phone (Samsung S21 Ultra) and until recently an ATT land line. I had the land line ported to a 2nd cell phone (U318AA from ATT).  From that second cell phone, I can call the original phone without issue.  However, from the original cell phone, I get a message that says,

Questions

258

2

0

Accepted Solution

Official Solution

Downloading apps blocked by parental controls

I'm trying to download an app directly from a website. But I get a message that says the app can't download due to parental controls. I am the account holder and shouldn't have any parental controls set on my phone.

Questions

1.4K

3

0

0

Accepted Solution

Official Solution

Grandfathered Unlimited Data Plan - Switching devices from Android to Apple

Hi All,I'm currently on one of the grandfathered unlimited data plans.  In the past (after they discontinued the unlimited data plans), I have been told that if I were to switch over from my Android device to an Apple device that I would lose my unlimited data plan and would need to select one of th

Questions

5K

3

0

0

Accepted Solution

Official Solution

S6 Edge No AT&T SIM but Need Marshmallow Update

My S6 Edge G925A won't update to Marshmallow. I don't know if it's because I live in Dominica and don't have an AT&T SIM card. But I need help and fast

Questions

654

3

0

0

Accepted Solution

Official Solution

voice-mail to text

will a galaxy flip 4 work with the visual voice-mail because I cannot get it to work/set up for the first time

Questions

38

1

0

Accepted Solution

Official Solution

Blackberry Priv (Blackberry meets Android)

The BB Priv is now up for pre-orders. I'm extremely excited Blackberry and Android finally teamed up; I've been calling for this for a long time.  http://us.blackberry.com/smartphones/blackberry-priv/pre-register.html

Questions

5.2K

17

0

0

Accepted Solution

Official Solution

ATT message says that the phone I recently activated won't work (Device: Samsung Galaxy S10)

I activated my new SIM this morning and paid the amount for the 25$ plan with 300$ upfront fee. It worked fine until 30 min ago. I received a message saying: "AT&T FREE MSG: We're always looking for ways to connect you to what you love faster than ever before. That's why we are taking steps to

Questions

419

4

0

Accepted Solution

Official Solution

Change sim card

Am purchasing an unlocked Galaxy S10 and currently have a Galaxy S8. I want to keep my AT&T service, however they want a very high price for a new S10 and I am saving 300$ ordering a new one online. Do I extract the sim card from my S8 and put it in the new S10, or go to an AT&T store and have them

Questions

169

1

0

Accepted Solution

Official Solution

Malware Intrusion

​I have a suspicion that an ex has hired someone Ito hack my home network and devices due to some kind of zero day, back door or no click malware. How can I protect my home network and devices from these attacks? Can I upgrade to a better network monitoring service?​

Questions

88

2

0

Accepted Solution

Official Solution

Kyocera 6560 Update 5.1.1

Hi all, I have a Kyocera 6560 that is currently running 4.4.2, but will not update to 5.1.1, I was wondering if someone could manually push the update to me w/instructions on installation.  Thanks so much!

Questions

371

1

0

0

Accepted Solution

Official Solution

Delete Call Protect

Have the samsung gallaxy zfold4 and it will not allow me to delete or uninstall nothing and active armor doesnt work properly

Questions

29

1

0

Accepted Solution

Official Solution

I don't know if my Smart Lock is working

I set my Smart Lock for my phone to stay unlocked while I'm here at home but my phone still keeps locking and I have to keep punching in my code. I recently got this Galaxy Note 9. My old phone was also an android phone and it also had Smart Lock and it worked fine. Any suggestions would be apprecia

Questions

28

2

0

Accepted Solution

Official Solution

Locked out of ATT4044O

I have forgotten the PIN to my ATT4044O, and I can't seem to find a method of factory resetting it. Could someone walk me through the steps?

Questions

920

1

0

Accepted Solution

Official Solution

Can I disable the apps of ATT in my G Flex 2?

I am going to ask for an update 5.1.1 from ATT agents but I am not sure if disable ATT apps will interfere the update. I really don't need them and they didn't help me at all. I have no choice.

Questions

771

1

0

0

Accepted Solution

Official Solution

Billing clarification/ Information

So what does this mean when I see it on my bill ? What does it mean and when does it appear there? Thank you I appreciate it.

Questions

123

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.