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A problem with AT&T management

My last payment was made in March and I didn’t make a payment because of COVID-19! I wasn’t receiving bills or any notice! The first manager told me that everything were going to my email and I told her when did that start because I no longer have assess to that email! So basically I paid $150 (June

Questions

 • AT&T Internet Account

55

1

0

Accepted Solution

Official Solution

Closed

How do I get a hotspot?

i need a hotspot so i can turn my wifi in for stuff

Questions

 • Wireless Billing

507

2

0

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

233

6

0

Accepted Solution

Official Solution

Can I still pay my bill in person during covid

Can i still pay my bill in person or do i have to pay with a card..& would my payment be processed immediately

Questions

 • Wireless Billing

151

7

0

Accepted Solution

digital phone records

In Dec 2021 we changed our ATT landline to a digital phone. I want my phone records for the current year, Jan 1, 2022 to present. I saw the instructions online for retrieving call history, but it is only for 60 calls.I could get that in 2 days. I called customer service - spent over an hour. One re

Questions

 • Landline Phone Features

63

10

0

Locked out of my email

I have a snet.net email account but I am locked out and nobody will help me because AT&T is no longer in my area and so I am not a customer.

Questions

 • AT&T Internet Security

51

0

0

I’m having a nightmare of an experience with my bill and I’m desperate to get out of it as soon as possible if it can’t get resolved

I am having a nightmare of a problem with my bill I need someone who can fix this call me. I was definitely lied to and ripped off. As I stated several times since then I have the salesman I’d of the guy I spoke to and I also know that if u listened to the recorded conversations u will see I am not

Questions

 • Wireless Billing

62

1

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

48

2

0

Privacy policies, do you feel accountable

I am writing in the hopes to get the attention of AT&T and other consumers and more. I am not just posting here but multiple forms. Such as blogs, YouTube channels, news agencies,all social media and any where I think may get attention.Back ground on myself, I am a now previous long term AT&T consum

Questions

 • Network Coverage

52

1

0

Billing

I paid my phone bill and they took the money out of my account but my service is still not back on ?? Why is that? I have a screenshot of the money the took out. Basically my bill is paid but service have not been renewed. Why is ghat?

Questions

 • Account & Usage

42

1

0

Upgrade from Basic 6 to Basic 24

How long will I be unable to access the Internet when the tech installs the upgrade? And what exactly are they doing to come to my home? Isn't this a simple switch at the home office side? Thank you. Christy

Questions

 • AT&T Internet Installation

44

1

0

ATT Nightmares

I currently bought a house and it seemed that ATT is already providing service to the address via a third party(told by a representative). They told us to email the address verification to get our proof of ownership for the home. We called again ATT to get an update and it seems this new representat

Questions

 • AT&T Fiber Account

137

10

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

83

1

0

Billing\payment issue

I have the $75 unlimited plan and I have auto pay on and just putt $55 on my account and I now have $55 on my account and owed a balance of $55. So when I put the $55 on my account it won't let me pay my phone bill with it and I need help fixing this issue asap

Questions

 • Wireless Account

32

1

0

Constant Red X and DVR Not Working

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

Questions

 • U-verse TV Equipment

60

1

0

Bill processed but still showing pending???

I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?

Questions

 • Wireless Billing

141

0

0

Text logs

Is there some way to view my text logs without having my.phone

Questions

 • Data & Messaging Features, Internet Tethering

235

1

0

Recover bellsouth.net email

I have forgotten the password to my email address [email scrubbed].  That account was created when I was very young and I do not remember the security question answers.  ATT bought out BellSouth but the bellsouth.net emails still exist.  I would like to have my email back.  What can I do to recover

Questions

 • AT&T Mail Login & Security

145

1

0

CUSTOMER SERVICE HELP OR ACCOUNT INFO PLEASE!!!!!!!!!!!!!!!

i cant get my account number to finally get rid of this company once and for all. i have logged on to my account online but of course the account number isnt anywhere on there. the ONLY way to get it is to call 611 or prepaid customer service which if you call the 1800 number says the call center is

Questions

 • Account & Usage

32

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

59

4

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