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Unable to unlock device under ATT Next Plan
Hi - I'm trying to remain calm about my entire ordeal, but I'm to the point where I may end up having a stroke due to the frustation that I've encountered today. I connected via your Live Support Chat in an effort to have my new phone (purchased via ATT Next Plan) unlocked. This process is not
Feedback on Agent
I called AT&T and the gentleman I spoke with this morning should be recognized as the "gold standard" in customer service -- I occasionally come across someone who's polite, professional, and shows he really takes his job seriously and customer service is their priority. Ray really stood out and sh
• Wireless Account
absolutely disgusting customer service
I have reached out to the 800-331-0500 phone number that is required to cancel cellular service for an apple watch. I spoke to a gentleman Nick who appeared helpful by informing me that I only activated the the service less than a week ago so I would entitled to cancel without penalty. He referred m
• Wireless Account
AT&T Rep screwed me out of my grandfather home phone plan!
Called to have my grandfather $25 Uverse home phone 1000 mins unpublished never used enough to warrant unlimited, Rep started hitting me up with a promo home phone unlimited $25 for three months then $35.. I said no at least four times to this determined Rep, well you guessed it he changed it anyway
• AT&T Phone Features
AT&T Not Honoring the price their representative quoted me! RETENTION doesn't care!
At&t Not honoring the price I was quoted by another agent. I called ATT and spoke to a regular person, who's name I didn't get, she finally sent me to retention because there was nothing more she could do. So I was connected to retention, I assume, a woman named "Debra", she was a bit short, and
• Wireless Billing
Absolutely horrible in every way - DSL
AT&T DSL is by far the WORST in customer service. There is a huge language barrier, so trying to explain anything or ask any questions is extremely frustrating. The toll free number listed is for U-verse, so you have to be transferred every time you call and 90% of the time the person transferring y
• AT&T Internet Account