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Does a verbal contract have any weight when dealing with Cusomer Service Reps

Either they're ignorant or misinformed but I've been duped, again. I like what Brian, from the cell phone retention office said, "where do you see it in writing?" Just because I agreed to the new Uverse service over the phone doesn't mean anything they said or promised can be relied upon to be valid

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International Day Pass package - be prepared for 30% additional charges on top of $10/day rate

I had to travel to Germany about 3 weeks ago, and before I went on my trip I checked into what kind of international plans you had. I used to get the PassPort plan on previous trips, but this time I found that you had added a new international plan called Day Pass, on which you can use your phone on

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