Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (24)

Relevance

Accepted Solution

Official Solution

How do I enable WEA alerts on my Samsung mini?

how do I know that the wea emergency alerts is working on my Samsung mini

Questions

 • Samsung

1.1K

1

0

0

Accepted Solution

Official Solution

The Samsung Galaxy S7 active is now available, exclusively from AT&T!

We are excited to announce that the Samsung Galaxy S7 active is now available exclusively from AT&T at www.att.com/galaxys7active or at AT&T stores, nationwide.   If you have any questions about the Samsung Galaxy S7 active, ask them here!

Questions

 • Samsung

4.3K

13

0

0

Accepted Solution

Official Solution

Galaxy S9 Active Release Date

Hi, was wondering if anyone had any updates on when the Samsung Galaxy S9 Active is finally going to be released. We had updates on it 2 months ago and that was about it. They've been talking about it and possible releases as far back as March I think. I'm hoping they release it this month sometime.

Questions

 • Samsung

65.7K

95

0

0

In collections with active service!??!!

I have two active accounts with AT&T; I have had them for years, yet when I pulled my credit report there are two accounts in collections??? My home internet service and Ipad service are paid in full. What gives?  Please help, I don't even know where to start? Account #1$167Current Balance11 AT TOri

Questions

 • U-verse TV Account

277

1

0

0

Sound Cuts out on S7 Active

I have seen a lot of posts about sound cutting out on the s7 active, but no good solution. Well, I found the issue. It is a hardware issue. I can turn my external speaker on and off at will by applying gentle pressure on opposite corners of the phone. This is my 2nd S7 active. I exchanged the 1st fo

Questions

 • Samsung

643

2

0

0

Galaxy S6 active get Samsung pay like Galaxy S6 edge?

Reviewed samsung pay official site, http://www.samsung.com/us/samsung-pay/ but i can't found Galaxy S6 active support samsung pay.Only mentioned Galaxy S6 and Galaxy S6 Edge. I known Samsung Galaxy S6 all variants have almost same spec. Hence Galaxy S6 Active also must be get Samsung pay feature.

Questions

 • Samsung

1.5K

2

0

0

S6 Active Issue

I bought a S6 active from Best Buy, and I live in India, and AT&T sent me an unlock code.  Everything seems to work here except call waiting and call forwarding.  When I try to open phone settings I recive and error saying "Sim or network Error" I tried changing my sim and that did not work.  I trie

Questions

 • Android

581

9

0

0

Samsung Galaxy s6 active- black screen

My samsung s6 active has recently been having trouble with frequent restarting and black screens. I would put my phone in my pocket for 1 minute and have to restart it so i can use it. I've tried various solutions from multiple websites yet all of them don't work. After multiple tries I got into the

Questions

 • Android

620

1

0

0

Horrible warranty experience

We purchased a Samsung 8 Active the first of the year. We also purchased the wireless charging system.  When you buy a phone, they don’t plug it in at the store as the battery has enough charge to do the setup. The first time we tried to use the cable to charge the phone, we realized the cable would

Questions

 • Samsung

263

1

0

0

Latest software update. Check charging cover

Please help me get this message to someone doing device QA. I have the S4 Active and have discovered a nuisance issue that is beginning to get under my skin.  With the recent update to 4.4, AT&T feels it is necessary to remind you to close the charging port after each charge, as if you could forget.

Questions

 • Android

390

1

0

0

Audio fades out during video on multiple apps

I have a Samsung Galaxy S7 Active, and I love it. Until now, I have had no problems with this phone. In several apps(instagram, youtube, etc), when watching a video with audio going through the speaker, the audio will all of the sudden fade out. Why? What can i do to fix this? I have been looking at

Questions

 • Samsung

137

1

0

0

GS8 Active on the way soon...

http://www.androidauthority.com/samsung-galaxy-s8-active-att-764108/ Not to be pinned down to a date, "later this year " is the official word.

Questions

 • Android

754

2

0

0

Zoomed Lock Screen Picture

Ever since the Lollipop update, my lock screen picture is fine until it randomly is zoomed and I can't fix it. This has happened at least 3 times now and the only way I can figure to fix it is to restart the phone which is not what I want to continue to do. Please help...

Questions

 • Samsung

989

4

0

0

How to keep gophone active while I'm away?

I am on the go phone $60 monthly plan, and I will be leaving US for about 3-4 months and will return in September. What should I do to keep my gophone active, and more importantly keep my number?

Questions

 • More AT&T PREPAID Discussions

326

1

0

0

Samsung Galaxy S7 Active FM Tuner No Longer Works With Next Radio After Android 8 Update.

Make: SamsungModel: Galaxy S7 Active (SM-G891A)Android Version: 8.0.0NextRadio Vesion: v5.0.2334-release As the title states, I was previously able to listen to my local FM stations through my phone's built in FM Tuner (not streaming) on Android 7. However post-update, I am unable to get any audio u

Questions

 • Samsung

1.8K

5

0

0

"Emergency Call" button location on Galaxy S4 etc

Unfortunately the "Emergency Call" button is placed immediately above the "Home" button. On the S4 Active, and most likely with other models, with ANY of the screen lock options set it is VERY easy to dial 911 by mistake. You are given no ability to turn this off, ask for confirmation before dialing

Questions

 • Android

6.7K

2

0

0

Galaxy s7 Active (error mm#6)

A few days ago I bought an S7 active, I didn't had any problems for a while until yesterday 12/6/2017, it doesn't allow me to make calls or navigate with mobile data. UNKNOWN appears in the SIM information and the cell phone shows the message "Phone not allowed MM # 6".The phone was originally from

Questions

 • Samsung

424

0

0

0

Samsung Galaxy s6 Active will not update

I have multiple Samsung Galaxy s6 active devices that I can't get to update. The phones are stuck on android 6.0 and 5.0 and when I try to update some devices say they are up to date and some fail halfway through the installation. I have called AT&T technical help, which didn't work. I took the devi

Questions

 • Samsung

407

1

0

0

Free Gear S2 w/ Galaxy Purchase

I just bought the Galaxy S7 Active about 2 weeks ago with the AT&T Next program. I just saw today that AT&T is doing a promotion where you get the Gear S2 smartwatch for free with a purchase of a Galaxy phone on the Next program. I was wondering if there was any way I could still be a part of this o

Questions

 • Samsung

1K

1

0

0

Samsung Galaxy S7 Active Updating Issue

I have a Samsung Galaxy S7 Active which is currently on Android version 7.0 and Baseband version G891AUCS2BRA7 (February 5, 2018 release). As per https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1136420?make=Samsung&model=SamsungG891A, the most current version is Android ve

Questions

 • Android

188

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.