
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
My wireless bill is issued on the 23rd of each month, and it is for service to be rendered in the upcoming 30 days. The chat reps at ATT say I can't recieve any prorating of the bill if I port to Verizon (as an example) three days into the billing cycle, yet the phone reps at ATT say I will only hav
Questions
•
Wireless Billing
Accepted Solution
Official Solution
hi, I am considering switching from Charter Communications to AT&T for internet. While i was searching Google, i came across an article that says that there is a 250 GB limit for internet. Is that true? I am a PC gamer that used 509 GB of internet last month. I did a lot of filesharing through bitto
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I have a S10-S1 remote, the back button no longer works.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I have an employee discount that gives me 30% off on plans 30% off on accessories and 50% off on phones except apple products and tablets. Can I be apart of the at&t next plan and get the 50% off of the phone and have the remainder divied up over the 20months?
Questions
•
Wireless Account
Accepted Solution
Official Solution
When adding a contact with a birthday, etc., the default date format is DD-MM-YYYY. Can I change it to MM-DD-YYYY? It doesn't let me.
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I have two phone lines and one is out of contract. I want to cancel the second phone line (my son's) and retain the main line. Will i have to do a new contract for the main line? I only have another 10 months on the main phone line on a two year agreement and dont want to sign up for another two yea
Questions
•
Wireless Account
Accepted Solution
Official Solution
I just got a Microcell-useless as a horn on a motorcycle! I have Dish Network Internet! I live in rural Mississippi! Does anyone know of anything that works?
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
Is there a way to disable the Severe Weather Alerts I am receiving from Weather on Demand? I find them extremely irritating and annoying.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are
Questions
•
Wireless Billing
Accepted Solution
Official Solution
There are a lot of new shows starting soon and I can't figure out how to tape them. I go into the search mode and they don't show up. I suppose I can write them all down and set them up to tape when they start but that seems ridiculous
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
My iPhone 4 has not received any notifications for software updates since iOS 7.1.2. I am normally connected to wi-fi. I have another iPhone 4s (Sprint Network) that I just updated to iOS 9 without any issue. Any ideas why my iPhone 4 on AT&T network would not be receiving update notifications?
Questions
•
Apple
Accepted Solution
Official Solution
I bought a Samsung galaxy s5 a few weeks ago and am curious why it won't pick up LTE in CT. I looked at the network bands and they seem to be the same.
Questions
•
Android
Accepted Solution
Official Solution
can anyone tell me why the Dallas Cowboys game was blacked out last night on the NFL channel? I am in San Antonio.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I just purchased the microcell and the 3g light flashes i have wired as priority, however I do have a wireless line of sight broadband connection. Any thoughts out there?
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
I took my at&t galaxy phone to best buy to get it flash updated to the latest android version. My s4 is carrier unlocked and I was informed that flashing the update would lock the phone back onto AT&T. Would I be able to unlock it again?
Questions
•
Samsung
Accepted Solution
Official Solution
So I bought an iPhone 6 but it still have the previous owner icloud! What can I do ?
Questions
•
Apple
Accepted Solution
Official Solution
I have a Lumia 640 XL with AT&T. I am wondering when Windows 10 mobile will be released on it. I have contacted Microsoft and they said it is up to the provider to release the update. I have the Upgrade Advisor app and it says "Good news! Yor phone is eligible for upgrade to Windows 10. We are
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
My wife got a new iPhone with identical phone number and the phone is not registering the micreocell for usage. Microcell working with all other phones. I'm stumped! Any help on how to resolve this issue appreciated.
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
So my Galaxy s5 (currently running Android 5.0) will download the 5.1.1 update, and ask me to restart the device. I can see the "installing update bar" but before it starts, the phone boots back up and says the update failed. The first time it said there wasn't enough storage, I deleted over 2 gugs
Questions
•
Samsung
Accepted Solution
Official Solution
If i have a shared group does that mean i have 22gb gbs for the the whole family on the plan? Or 22gbs each phone
Questions
•
Wireless Account