I am being billed $706 for failing to return a defective device. This happened months ago. I replaced my defective Samsung Galaxy S6 Edge and had sent it in the mail and followed the instructions to the letter to return the device back to AT&T. I could not get a receipt for dropping it off because t

I have two landlines into my home and only want one now. How do I cancel one of my landline accounts?

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase. And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to

I went and purchased an att prepaid sim from walmart. I signed up for att's prepaid online wireless service deal. They are sending a sim in the mail but I can't go without service until then (the reason I went and picked a sim up). Can I just use the new prepaid sim I bought yesterday to activate my

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

I am on the 25 cents per minute prepaid plan and I am receiving spam calls and text that are being charged on my account. My question is, can I be refunded back for this?

I know my passcode, but whenever I put it in while logging in, AT&T gives me an error saying "e.content is undefined." Google does not give an explanation.  I changed my passcode to a new one, but I get the same error.  The website allows me to continue, but says I won't be able to se

I need help with getting proof of ownership of my AT&T wireless account, with records for the past 90 days (or 3 months). This is so I can send this to Venmo support, and have them change my number in their system. The account history on the AT&T account page doesn't have the necessary info that I n

I need to add my wife as an authorized user as the phone I bought her today was a gift to her and I went to add her and it stated I needed to wait 30 days. I don't have 30 days to wait as she is at home and I am away for work and if something happens she needs to be able to go into the store or be

Can anyone help me to remove the wrong charge on my account? I accidently disputed a partial payment of AT&T payment on my credit card thought it was the other transaction. Then I immediately cancelled the dispute and received the letter from the credit card company that the dispute was unsu

Due to the pandemic, my job could not pay me as scheduled last pay but will give me back pay next pay (it how it is sometimes) i had payment arrangements set up and, obviously due to lack of pay (honestly not my fault), I couldn't keep the arrangments set. I work from home and my only source of comm

Good afternoon Mr Stephenson (CEO and Chairman) I am presuming you are not reading this or would have done something about it, but I persist for the sake of good management and the hope that I can initiate change (I have a masters in business administration and customer service is something I have n

I have a five multi-line prepaid plan. Until today morning I had an amount due on June 28th (almost a month from now) for $80.50. I changed one of my lines from the $30 plan (without data) to the $35 plan (with 2GB data). I was expecting to see a price increase of around $5. Instead all of my lines

I use Firefox browser: 1. I log in. I select I want to pay my bill.  I get a white blank screen. 2. I log in. I select I want to manage my text-2-pay.  I get a white blank screen. I change to Google Chrome browser: 1. I log in.  I select I want to view billing.  I select I w

I am interested in taking advantage of deals you have running now and switching but I have a few questions:1. I am considering switching to att for internet and tv...is 1GB available in my area and what is the upload speed? 2. Can I buy my own router and will there be a discount on my bill? 3. I had

I have the $65 Prepaid plan with Autopay (which reduces to $45 a month). I had paid my bill on time and ever since then, my phone does not connect to any of these apps. It has been like this for a about 3 days after I’ve paid as if my phone has no service. But, I can receive and make phone calls and

I have a prepaid account but I'm traveling abroad and need to buy an international plan just so my phone will work in here. The thing is I lost my password to AT&T and I can't recover it since my phone is not working abroad yet (and the only to recover the password is to receive an SMS). Is there an

I have the old Unlimited Plus plan and was curious about upgrading and wondered which of the 3 plans count towards the IMO discount 1. Unlimited Elite2. Unlimited Extra3. Unlimited Starter

According to your website, the access program will begin in April 2016 and continue until April 2020. Participants who qualify for the Access program from AT&T after April 2019 may continue in the program for 12 months from the date of activation. Does this mean after April 2020 that the program wil

If I cancel my AT&T internet, will I lose my sbcglobal.net email addresses and all the old emails? And will there be a cost to continue to use the sbcglobal.net email addresses? I understand there is something in the Terms and Conditions about this, but I was unable to find this passage.