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Missing Newgistics package

I am being billed $706 for failing to return a defective device. This happened months ago. I replaced my defective Samsung Galaxy S6 Edge and had sent it in the mail and followed the instructions to the letter to return the device back to AT&T. I could not get a receipt for dropping it off because t

Questions

 • Wireless Account

498

2

0

0

How do I cancel my home phone service?

I have two landlines into my home and only want one now. How do I cancel one of my landline accounts?

Questions

 • AT&T Phone Account

28

1

0

Contact Information for AT&T's Distribution Department

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase. And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to

Questions

 • AT&T Phone Equipment

24

6

0

Do I have to use the sim att is sending me?

I went and purchased an att prepaid sim from walmart. I signed up for att's prepaid online wireless service deal. They are sending a sim in the mail but I can't go without service until then (the reason I went and picked a sim up). Can I just use the new prepaid sim I bought yesterday to activate my

Questions

 • Account & Usage

19

1

0

HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

 • Troubleshooting

92

2

Refund for spam calls and text on my AT&T PREPAID plan

I am on the 25 cents per minute prepaid plan and I am receiving spam calls and text that are being charged on my account. My question is, can I be refunded back for this?

Questions

 • Account & Usage

28

3

0

passcode error

I know my passcode, but whenever I put it in while logging in, AT&T gives me an error saying "e.content is undefined." Google does not give an explanation.  I changed my passcode to a new one, but I get the same error.  The website allows me to continue, but says I won't be able to se

Questions

 • AT&T Internet Account

7

0

0

Proof of Ownership for Phone Number Help

I need help with getting proof of ownership of my AT&T wireless account, with records for the past 90 days (or 3 months). This is so I can send this to Venmo support, and have them change my number in their system. The account history on the AT&T account page doesn't have the necessary info that I n

Questions

 • Account & Usage

384

1

0

0

Authorized User

I need to add my wife as an authorized user as the phone I bought her today was a gift to her and I went to add her and it stated I needed to wait 30 days. I don't have 30 days to wait as she is at home and I am away for work and if something happens she needs to be able to go into the store or be

Questions

 • Wireless Account

53

6

0

AT&T is still chargining me when the dispute was cancelled.

Can anyone help me to remove the wrong charge on my account? I accidently disputed a partial payment of AT&T payment on my credit card thought it was the other transaction. Then I immediately cancelled the dispute and received the letter from the credit card company that the dispute was unsu

Questions

 • Wireless Billing

23

3

0

Service Dispute

Due to the pandemic, my job could not pay me as scheduled last pay but will give me back pay next pay (it how it is sometimes) i had payment arrangements set up and, obviously due to lack of pay (honestly not my fault), I couldn't keep the arrangments set. I work from home and my only source of comm

Questions

 • Wireless Billing

21

3

0

How can I get anyone to call me back and sort out our company's contract after 4 months of trying

Good afternoon Mr Stephenson (CEO and Chairman) I am presuming you are not reading this or would have done something about it, but I persist for the sake of good management and the hope that I can initiate change (I have a masters in business administration and customer service is something I have n

Questions

 • Wireless Account

136

1

0

Money lost while changing plans mid-cycle!

I have a five multi-line prepaid plan. Until today morning I had an amount due on June 28th (almost a month from now) for $80.50. I changed one of my lines from the $30 plan (without data) to the $35 plan (with 2GB data). I was expecting to see a price increase of around $5. Instead all of my lines

Questions

 • Account & Usage

76

1

0

Does AT&T know their website is buggy and does not appear to be taking payments correctly? Have you guys been hacked?

I use Firefox browser: 1. I log in. I select I want to pay my bill.  I get a white blank screen. 2. I log in. I select I want to manage my text-2-pay.  I get a white blank screen. I change to Google Chrome browser: 1. I log in.  I select I want to view billing.  I select I w

Questions

 • Wireless Billing

18

0

0

Questions about service

I am interested in taking advantage of deals you have running now and switching but I have a few questions:1. I am considering switching to att for internet and tv...is 1GB available in my area and what is the upload speed? 2. Can I buy my own router and will there be a discount on my bill? 3. I had

Questions

 • AT&T Internet Plans

22

0

0

Why can’t I use any apps On my Prepaid plan such as: App Store, iTunes, Snapchat, Instagram, etc.?

I have the $65 Prepaid plan with Autopay (which reduces to $45 a month). I had paid my bill on time and ever since then, my phone does not connect to any of these apps. It has been like this for a about 3 days after I’ve paid as if my phone has no service. But, I can receive and make phone calls and

Questions

 • Account & Usage

262

1

0

0

Recover AT&T prepaid password without signal

I have a prepaid account but I'm traveling abroad and need to buy an international plan just so my phone will work in here. The thing is I lost my password to AT&T and I can't recover it since my phone is not working abroad yet (and the only to recover the password is to receive an SMS). Is there an

Questions

 • Account & Usage

24

1

0

IMO Discount on Unlimited Extra?

I have the old Unlimited Plus plan and was curious about upgrading and wondered which of the 3 plans count towards the IMO discount 1. Unlimited Elite2. Unlimited Extra3. Unlimited Starter

Questions

 • Wireless Account

18

1

AT&T Access Program

According to your website, the access program will begin in April 2016 and continue until April 2020. Participants who qualify for the Access program from AT&T after April 2019 may continue in the program for 12 months from the date of activation. Does this mean after April 2020 that the program wil

Questions

 • AT&T Internet Plans

59

0

0

Will I lose my email address and old emails if I cancel my internet?

If I cancel my AT&T internet, will I lose my sbcglobal.net email addresses and all the old emails? And will there be a cost to continue to use the sbcglobal.net email addresses? I understand there is something in the Terms and Conditions about this, but I was unable to find this passage.  

Questions

 • AT&T Internet Email & Security

17

0

0

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