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international calls never made

I found a huge increase in my bill, turns out it was a 96 minute international call. Obviously it never happened, is there a way to reverse the fees ($539.64)? I do remember having a block on international calls on my lines to avoid mistake calls.

Questions

 • Account Features

26

2

0

Cannot access account to cancel landline service

Our kitchen was remodeled and subsequently our landline quit working. We have not used the service and wish to cancel it rather than repair the line within the house. I have tried calling every AT&T customer service phone number I can find, and the automated system always tells me it can't find my a

Questions

 • AT&T Phone Account

25

4

0

Who can help me with a complicated billing issue?

Hi, I am an AT&T retiree, and a loyal customer for more than 30 years.   Back in February of 2018 I moved. I had to disconnect several of my services due to lack of services available at my new address.  I did this through the "concessions" department.  I had Uverse, DirectTV,

Questions

 • AT&T Phone Account

20

2

0

ATT $350 trade-in credit missing

In November 2020 my wife and I upgraded our Apple phones from i7's to i12's as part of the AT&T promotion of a $350 credit on the purchase of a new i12 phone. We prepared and shipped our old i7's to your processing center in accordance with the program's instructions. We show both phones being r

Questions

 • Wireless Billing

39

1

0

Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

Questions

 • Account & Usage

12

1

0

Porting number while abroad

I will be out of the country for a while, and would like to save my number for when I get back. If I have already left the U.S. and gotten a new sim card, is there a way I can save it or port it so it is waiting for me when I get back?

Questions

 • Account & Usage

34

2

0

AWFUL customer service

I have been with AT&T for many many years. I started off their cell phone service, brought on three members of my family to my phone plan, got cable and internet with them. I was fairly happy with the actual service, however have never been impressed with their customer service. I have always fo

Questions

 • Community lounge

13

0

0

Authorized User

I need to add my wife as an authorized user as the phone I bought her today was a gift to her and I went to add her and it stated I needed to wait 30 days. I don't have 30 days to wait as she is at home and I am away for work and if something happens she needs to be able to go into the store or be

Questions

 • Wireless Account

53

6

0

AT&T is still chargining me when the dispute was cancelled.

Can anyone help me to remove the wrong charge on my account? I accidently disputed a partial payment of AT&T payment on my credit card thought it was the other transaction. Then I immediately cancelled the dispute and received the letter from the credit card company that the dispute was unsu

Questions

 • Wireless Billing

23

3

0

Service Dispute

Due to the pandemic, my job could not pay me as scheduled last pay but will give me back pay next pay (it how it is sometimes) i had payment arrangements set up and, obviously due to lack of pay (honestly not my fault), I couldn't keep the arrangments set. I work from home and my only source of comm

Questions

 • Wireless Billing

21

3

0

How do I cancel my home phone service?

I have two landlines into my home and only want one now. How do I cancel one of my landline accounts?

Questions

 • AT&T Phone Account

28

1

0

Missing Newgistics package

I am being billed $706 for failing to return a defective device. This happened months ago. I replaced my defective Samsung Galaxy S6 Edge and had sent it in the mail and followed the instructions to the letter to return the device back to AT&T. I could not get a receipt for dropping it off because t

Questions

 • Wireless Account

498

2

0

0

ATT Wifi Keeps dropping from TV, Smart Plugs

I am having issues with the ATT Wifi Service in my apartment dropping the connection with different devices in my home. Among many other issues we've had with ATT, I've had trouble setting up my smart plugs that connect to Alexa. I've never had a problem with my plugs before with my previous interne

Questions

 • AT&T Internet Equipment

43

2

0

Contact Information for AT&T's Distribution Department

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase. And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to

Questions

 • AT&T Phone Equipment

24

6

0

How to reset myAT&T password or PIN code while outside the U.S. ?

Currently located in China, I have a prepaid wireless plan with AT&T, but I can't login to my account now. I tried to call their customer service hotline but no options for human customer representative. My ultimate goal is to cancel my AudoPay and possibly request a refund for April.

Questions

 • Account & Usage

34

1

0

Fiber Ordering Issue

Would anybody know why my neighbor across the street can order fiber but I can't (100ft away)? Is there a way I can talk to the AT&T engineering department to get that fixed or at least answered?They laid fiber and installed cabinets throughout our neighborhood/ally's and even put a door hanger

Questions

 • AT&T Fiber Ordering

54

17

0

Received notification of Password/PIN change. It wasn't me.

Received email and text stating: The temporary AT&T PREPAID password you requested is 4096. Use this Password to Sign in to your account. If you didn't make this request, please call us at 611 or 800.901.9878 I did not initiate this.

Questions

 • More AT&T PREPAID Discussions

27

5

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How To Contact the FCC about Unauthorized Billing

Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers?  Any advice on that process would be much appreciated.  I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about any

Questions

 • Wireless Billing

2.5K

21

0

0

A scam number know my last 4 of bank account?

I just received a message from a number 93639452 it says AT&T Free Msg: To make a payment now for your balance of $148.61 using your bank account ending in xxxx, reply 1. For more payment options, reply 2. There is no need to call. This seems a scam to me.. and it knows my last 4 of the ban

Questions

 • Wireless Account

39

1

0

Looks like the IMEI number you entered doesn’t match an AT&T device.

Looks like the IMEI number you entered doesn’t match an AT&T device.Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.'How to solve this

Questions

 • Apple

77

1

0

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