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expired Northlane debit card

I closed an ATT landline account a while ago, and some time later ATT sent me the refund on my unused negative balance in the form of a Northlane.com debit card. But I didn't really pay much attention to it. But when I went to activate it, it didn't work, and then I noticed it expired, valid through

Questions

 • AT&T Phone Account

2.5K

6

0

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Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

Questions

 • AT&T Mail Login & Security

84

3

0

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How long does it usually take for ATT to update an item that has been returned so I can order the correct one?

I started the return with USPS on February 19, 2022 and on February 22. 2022 USPS says it’s no longer in position of the package and is no longer tracking. It is now with the Tender Returns Agent. I checked ATT website and it’s not updated the item was returned. How long does it take for ATT to upda

Questions

 • Wireless Account

437

3

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ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

 • Wireless Billing

81

7

0

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re: setting up pre-paid abroad

Hello, There are no fields to input a non-USA-formatted address when placing an order for prepaid data coverage and a new SIM card to be shipped while abroad. Any suggestions as to how to navigate this issue and continue to set up a pre-paid account? 

Questions

 • Wireless Billing

101

2

0

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Trouble with iOS mail setup for AT&T (Bellsouth.net) account

I'm trying to setup an att email account (bellsouth.net acct) on my iPad running iOS 13 and running into a problem mid way through the setup. Here are the steps i'm taking1. "Add Account" under the Accounts and Passwords setup menu 2. Tap Yahoo from the selection list3. Enter my bellsouth.net email

Questions

 • AT&T Mail Setup

20.5K

9

0

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HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

 • HBO Max Login & Installation

46.3K

232

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Text Scam, How Do They Know?

A few weeks ago, I paid my wireless bill online. Immediately after I paid it, I get a text message that says "Latest bill processed, thank you for your support" and it was followed by a link. Thinking it was from AT&T, I click the link, fill out the survey, and pay the shipping for a free watch.

Questions

 • Wireless Account

21K

13

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Received a text saying I have access to HBO MAX, but can't seem to log in?

I received a text message saying my unlimited plan gives me access to HBO Max. Whenever I try to log in I keep getting a "It looks like your AT&T subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider." error. I was planning on

Questions

 • HBO Max Login & Installation

677

1

0

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Hacked account

Just got an email that my account is no longer associated with my email address and phone number. I just paid in full yesterday. And now my service does not work. I need immediate help. Your website says 24/7 help but when I call they say you're closed at 9pm.

Questions

 • Account & Usage

197

3

Accepted Solution

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Account Not Linked

I tried logging into my account and it says I don't have an account linked with att. Been with them for several years now and have been paying on time. Why is my account not linked all of the sudden anymore?

Questions

 • AT&T Fiber Account

68

1

0

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Cancel Prepaid Wireless Account

Hi,  I am unable to login to my att account and I can't retrieve the PIN since my sim is not working (I'm out of the United States).  I have AutoPay enable so I need to end my account. Is it possible to end my account without the PIN code? I have the physical sim, so I can communicate the number pri

Questions

 • Account & Usage

46

3

Accepted Solution

Official Solution

Scam or fraud online

I've got this person that keeps wanting me to purchase steam cards every week and scratch off back and send photo of it to them. Also í keep getting requests for verification codes on all kinds of sights one of which is plenty of fish.

Questions

 • AT&T Internet Security

152

1

0

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Family member passed away, remove her line

My family member passed away I need to know how to deactivate her line so I don't get charged for her line anymore

Questions

 • Wireless Account

31

1

0

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On brother's account. Want to change provider for cost savings. Brother hasn't responded to texts & voice mails. What do I do?2

I am on my brother's account & want to move my service to a 55+ account with a different carrier. I have called & texted my brother on numerous occasions over the past month. I purchased a new phone &, since my brother will not for whatever reason give me his passcode, he has basically h

Questions

 • Wireless Account

51

3

0

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Father passed away - unable to get help from AT&T over the phone

My father passed away and I am trying to cancel his DSL service. I have called every number on his monthly AT&T statement and no one seems to be able to help me. Have been on hold for over 2 hours and transferred to 5 different departments. Don't know what to do as AT&T telling me the accou

Questions

 • AT&T Internet Account

50

2

0

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Terrible customer service and support

I am currently deployed overseas, in the middle of nowhere. My account has been wrongfully suspended. I have tried to contact att support through the live chat option but it has been a 7 hour long process in which I have talked to 13 different representatives to include 1 supervisor and yet nothing

Questions

 • Wireless Account

135

12

0

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Data and Text Use

I am showing some data and text use on 3 of my 4 lines. The fourth line has no detail at all. All of my texts on my line aren't showing - because I actually know who I have texted. When I emailed I was told I needed legal action to get this information???  What is going on? I switched back to

Questions

 • Online Account Access

464

2

0

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I ported my AT&T number to a different carrier. How do I know my account got cancelled afterwards?

I recently ported my AT&T number to a different carrier. I tried to log in to my AT&T Prepaid account to turn off autopay and then tried to call to cancel my account. I'm no longer recognized as an AT&T customer since my phone numbers aren't connected to AT&T any longer. Is there a w

Questions

 • More AT&T PREPAID Discussions

65

2

0

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Previous Years Usage

How can I get usage records from before Jan 2021?? That's the furthest my online records go

Questions

 • Online Account Access

44

1

0

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