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AT&T is double charging me for my iPhone and accusing me of lying to them when I try to fix it

In September 2016 I purchased my iPhone 7 from Apple. I have had the phone line for 10+ years and have the 2016 receipt for purchase of this iPhone. AT&T is claiming they have no record of this. They are instead claiming that I purchased my iPhone and activated my line for the first time at a BestBu

Questions

 • Wireless Billing

23

2

unlock iphone for temporary overseas use

Hi, I am on AT&T plan with about 22 months left on the phone paymentI have come to Korea for summer and do not want to roam because of the costs. Instead I have got a cheap local carrier plan which I plan to use for only 3 months (no strings attached). I put the activated USIM card but it seems my i

Questions

 • Apple

24

1

0

Expedite att fiber internet installation

Hi Team,            I just moved to my newly constructed home. I have at&t fiber serve in my community, the junction box near my home was overlayed by my drive way during the construction. Last week that got fixed by one of the AT&T crew, i would like to get

Questions

 • AT&T Fiber Installation

55

1

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Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

18

1

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Rewards

Hi, my name is Jasmine. I am a new customer and I was promised that I would receive $200 in rewards but I only received $100. Where are my other $100?

Questions

 • Community lounge

22

2

0

Cannot access account to end plan

Hello, I have been a customer for over 1,5 years and used to live in the US but moved out in April, I kept my phone number but recently decided that I want to end the plan.  When trying to log in to do this, I am in no way able to access my account - my email doesn't work, my password does

Questions

 • Plans & Features

18

1

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Question about purchasing sim card kit question (returning US citizen trapped in India)

Hi,I'm currently in India under lock down (I've been in india since September). April 20th I return and will go to Maryland. I have an unlocked iPhone Xr. I want to buy a prepaid sim card kit now because shipping may stop due to coronavirus. This means it will sit in my friends house for 14-18 days

Questions

 • Account & Usage

9

2

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changing business name, do i need a new wireless account?

i am changing my business name. i am closing my business name and transferring everything to a new business name. i already have the new business name and the new tax ID. can i update my business name and tax ID or do i have to open a new business wireless account close my old wireless account?

Questions

 • Wireless Account

58

2

0

Why isn't there an online chat.

It's mind boggling that AT&T doesn't have online chat for support with preexisting account's. Especially when (literally) every of competitors allows their customers to contact via 611 when a phone has been falsely suspended, instead of telling you to call from a different phone. It's 2020, its not

Questions

 • Wireless Billing

25

1

0

Endless Sign-In error cycle on laptops

I've had this email for years and years. The last few weeks I've had trouble signing in on my laptops (it's ok on my mobile). This is the cycle: sign in on Yahoo mail.  nothing happens except it takes me straight to the AT&T sign in. After username and password input, I get "there have been too many

Questions

 • AT&T Fiber Account

28

1

0

Need account number for my prepaid phone

I need the account number for my prepaid phone. I don't get a good signal where I live, and with the stay-at-home orders it is getting very frustrating to make and receive phone calls. I called the AT&T prepaid toll free number, and after being on hold for more than 2 hours the guy who answered said

Questions

 • Account & Usage

61

1

0

lost Mozilla Thunderbird account password

I have been told this cannot be done, It is an sbcglobal.net account. Any advice or direction would be appreciated. And, thanks in advance.

Questions

 • AT&T Internet Email & Security

14

1

0

Desktop Email Disabled Without Notification- Why?

At some point recently, ATT changed the desktop email authentication protocol by requiring a Secure Passkey. I received no notification of this, there was no notification banner on the web mail site and nothing on MyAtt page. Sunday, my Outlook email stopped polling with only a can't connect err

Questions

 • AT&T Internet Email & Security

14

1

0

No communication from AT&T

So what is someone to do when they have contacted ATT nearly 10x's and never received the credit they were offered in the store? Not only did I message them through chat, I called and spoke directly with several people.  I kept getting transferred and then when I finally would get someone, the

Questions

 • Wireless Billing

20

2

0

System Error - Charge Backs - Cancelled Lines

Hello, ​ I ordered two additional lines of service and phones about two months ago. The orders never arrived and I contacted ATT regarding this issue, the first couple of agents I spoke to processed additional orders for the same two devices and service, but since I was unsure after that call, I d

Questions

 • Wireless Billing

13

1

0

ATT Nightmares

I currently bought a house and it seemed that ATT is already providing service to the address via a third party(told by a representative). They told us to email the address verification to get our proof of ownership for the home. We called again ATT to get an update and it seems this new representat

Questions

 • AT&T Fiber Account

45

10

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combine two accounts

YES I WOULD LIKE TO TRANSFER A PREPAID NUMBER AND ADD a 2nd LINE TO MY CURRENT POSTPAID WIRELESS ACCOUNT AND IM UNABLE TO GO INTO A STORE

Questions

 • Wireless Account

18

1

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Copyright Infringement Acknowledge and Tutorial websites are broken

I got email notification that my internet service had a copyright infringement violation and that i'd have to complete an educational tutorial on copyright infringement or else my Internet service will 'limited'. ​I've tried to go to the website linked in the email: att.com/copyright-infringement I

Questions

 • AT&T Internet Account

63

1

Mozilla Thunderbird & Outlook 2010

Hi, First off, my email address is [email scrubbed]. I have not been able to open my AT&T emails in my PC clients, Mozilla Thunderbird & Outlook since late October '20. I've checked this forum, other AT&T sites, and misc. websites but none of the suggested settings have worked.

Questions

 • AT&T Internet Email & Security

39

2

0

international calls never made

I found a huge increase in my bill, turns out it was a 96 minute international call. Obviously it never happened, is there a way to reverse the fees ($539.64)? I do remember having a block on international calls on my lines to avoid mistake calls.

Questions

 • Account Features

26

2

0

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