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Data plan

I just payed yesterday but changed my plan to 40 instead and it charged me twice.

Questions

67

2

0

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ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

Questions

89

1

0

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Payment options

Can I get an extension to pay my bill

Questions

59

1

0

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Closed

Add a device

This is absolutely ridiculous. I have been able to add devices or lines to my business account for 7-8 years and now all of a sudden I can no longer have the capability to do so and without warning or a courtesy email? If another provider allows me to have this capability I will be moving my 20+ lin

Questions

163

1

0

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HACK FROM AMERITECH

I RECEOVED A MESSAGE TODAY FROM MY CREDIT CARD DARK WEB SEARCHES. APPARENTLY AN EMAIL FROM AMERITECH HACKED MY PHONE NUMBER AND OTHER INFORMATION. THE EMAIL ADDRESS IS 5HIS HACK CAME FROM IS : Email [email scrubbed] ĤAS AMERITECH BEEN HACKED AGAIN.

Questions

231

5

0

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Different color phone on account

So I noticed my iPhone shows pink on my account but i have a green one? Should this be something I have to fix or just a glitch. It took forever for them to get my line working I would hate to call and have them move things around and I’m out of service again. :/

Questions

153

1

0

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New password reset for old att.net email

I need to reset the password on my old att.net mail

Questions

213

2

0

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Retrieving lost text messages

Can my previous text messages that were lost be retrieved along with the content of them

Questions

166

1

0

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Traveling abroad

I've been in Peru for the past 2 months, and I will be getting back to the States in March, will I be able to keep my number if I last topped up in early December? What's the longest I can keep my number for before adding some money to my prepaid balance? I want to keep my number

Questions

74

6

0

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I can't find my account number

Hello, my names Brian (Edited as per community guidelines). I have service through you at (Edited as per community guidelines) Davidson County. I can't seem to find my account number

Questions

193

1

0

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Need Phone records or payment from 2018-2022

Good Morning, I am currently in litigation and need to provide records proving I have provided my son's mobile phone service and purchased devises for them. I have spent several hours on the phone with customer service, was sent to a Corporate ATT store by ATT customer service agent. One customer se

Questions

108

2

0

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Internet service for the disabled

Is it true that a disabled person can get internet service for about $10 a month.

Questions

155

2

0

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U-Verse

How do I cancel my U-Verse Service? I just returned the U-Verse equipment today

Questions

367

1

0

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Can’t receive text messages and can’t login to my account

I need to pay my AT&T prepaid but I am on Peru and the website wants a verification code which I can’t receive. What do I do now?

Questions

41

1

0

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

222

3

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Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

85

1

0

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Unable to sign up for service - Enter a valid house or box number

I'd like to sign up for an AT&T prepaid wireless service through an online special. On the cart checkout page, when I enter my physical address, I'm prompted with "Enter a valid house or box number". FedEx has delivered to my address for over 20 years. One customer support rep suggested I call

Questions

76

3

0

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Less discounts for more lines?

I have signature program. while trying to check if I can lower my bill, I saw that because I have 6 lines, my discount has gone down to $5 per line from $10 per line (has to be a new feature, I was getting a $10 per line discount earlier). Is there a way for me to move some of the lines to a new gro

Questions

175

7

0

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Cancelling Autopay prepaid

Hi,I signed up for a prepaid sim card in January in Virginia and have recently left america back to my home country australia due to coronavirus and obviously want to cancel my auto payments as i no longer need to use the sim card. I don't have an at&t login online to cancel the autopay and am not s

Questions

95

2

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a friend can't login to his email acct

I have his email address. How can I help him?

Questions

142

5

0

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