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Using account balance

Hello!I am using a prepaid plan with payment of $45 monthly.I accidentally put $10 in my account balance. Is there a way to use this towards my monthly payment?Does it get applied to my renewal of monthly payment without me having to refill manually/automatically? Thank you!

Questions

 • More AT&T PREPAID Discussions

170

3

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I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

17

1

0

I need a Online order receipt which I purchased through AT&T website.

Hi, I purchased galaxy buds+ last April through AT&T website (Without AT&T account.) I need a receipt for my warranty claim. I have an order number. however, when I searched my order through website It said OM118 : Looks like the email link has expired. For help, call us at 800.288.

Questions

 • Wireless Billing

73

2

0

Want to cancel DSL NOW!

On 5/29 I spoke with Carlos in retention regarding repeat multiday outages of my DSL service and the bill going up $6. He apologized and made the following offer. He would credit me $42 and change for the service interruption and reinstate the expired credit. He stated it would take 24 hours for the

Questions

 • AT&T Internet Plans

56

1

0

history of calls to and from a specific number

Hi, I need to make a list of calls to and from a specific number over the last year. On my iPhone. How do I  do that?

Questions

 • Apple

12

1

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Can't make payments due to locked account

After calling and trying to make payments for my phone I found out my account is actually locked due to a dispute that I never knew about. I was told to email a valid ID to vesta by customer support but what they told me didn't work as I couldn't find a valid email address. How would I be able to se

Questions

 • Account & Usage

17

2

0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

15

1

0

cannot sign into account do to being overseas

How do I sign in to my account if my phone cannot receive text messages because I am deployed and unable to contact customer service because I don't have cellphone service here and I can't email customer service because I have to be signed in to send the customer service an email. But to be signed i

Questions

 • Apple

14

2

0

ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

Questions

 • U-verse TV Account

29

1

Received notification of Password/PIN change. It wasn't me.

Received email and text stating: The temporary AT&T PREPAID password you requested is 4096. Use this Password to Sign in to your account. If you didn't make this request, please call us at 611 or 800.901.9878 I did not initiate this.

Questions

 • More AT&T PREPAID Discussions

26

5

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I cannot get through to activate my phone

Yesterday I was on the phone 3 hours. Today I am on the phone again. There is no one there. There is no one to pickup the phone at ATT! I spoke to Facebook support yesterday and they just tell me to ring the customer line. LOL.So here is the issue. I have activated one phone on a prepaid accou

Questions

 • Account & Usage

30

1

0

AT&T Prepaid Sign-in

Hi, I've been using AT&T Prepaid plan ($35/mo) but I had to travel overseas since late April.I had forgotten to switch to the 25cent/min plan (to keep my number activated) but when I tried to sign-in in early May, the page kept giving me an error.I'm still unable to sign-in to my account, and I'm af

Questions

 • More AT&T PREPAID Discussions

163

1

0

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Worst company

AT&T is the worst and has the worst customer service I've ever experienced. I returned cable and internet equipment, which I have a receipt for, and they are still charging me for unreturned equipment and reported it to the credit bureaus.  I disputed the debt and they are doing nothing bu

Questions

 • AT&T Internet Equipment

23

4

0

Do I have to use the sim att is sending me?

I went and purchased an att prepaid sim from walmart. I signed up for att's prepaid online wireless service deal. They are sending a sim in the mail but I can't go without service until then (the reason I went and picked a sim up). Can I just use the new prepaid sim I bought yesterday to activate my

Questions

 • Account & Usage

18

1

0

Non-payroll Worker Account flagging request

Hi,  I am a non-payroll worker (Contactor) who just created a forums account to help lend support in my off-times. On account creation, I made sure to check the box that asked about employee status and listed my at&t uid, but my account wasn't flagged for the correct rank for some reason.

Questions

 • Community lounge

30

5

0

Closed

Att.net email account

I asked a question, provided a follow up and now all I hear are cricketts

Questions

 • AT&T Internet Email & Security

17

1

0

Cell Service Issues

Hi AT&T, we moved apartments 6 months ago, and finally had AT&T service of a whopping 3 bars (our last place had none, for 2 years), there is a neighboring building being constructed, which is now on floor 2 of 6 of construction and our cell service is now down to 1 or 0 bars. How does AT&a

Questions

 • Network Coverage

13

1

0

AT&T is still chargining me when the dispute was cancelled.

Can anyone help me to remove the wrong charge on my account? I accidently disputed a partial payment of AT&T payment on my credit card thought it was the other transaction. Then I immediately cancelled the dispute and received the letter from the credit card company that the dispute was unsu

Questions

 • Wireless Billing

22

3

0

I cancelled the severe but the bill is charged.

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

Questions

 • Wireless Billing

17

1

0

new purchase of phone and computer(2 in 1)

On February 5,i ordered online 2phones and a Surface Pro 2 (2 and 1). I pay taxes get a confirmation that it cleared my bank then i get confirmation number but when i track it its not valid. This the same thing that happened last year in up losing everything and at did not do anything

Questions

 • Data & Messaging Features, Internet Tethering

7

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0

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