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I cannot get through to activate my phone

Yesterday I was on the phone 3 hours. Today I am on the phone again. There is no one there. There is no one to pickup the phone at ATT! I spoke to Facebook support yesterday and they just tell me to ring the customer line. LOL.So here is the issue. I have activated one phone on a prepaid accou

Questions

 • Account & Usage

30

1

0

AT&T Prepaid Sign-in

Hi, I've been using AT&T Prepaid plan ($35/mo) but I had to travel overseas since late April.I had forgotten to switch to the 25cent/min plan (to keep my number activated) but when I tried to sign-in in early May, the page kept giving me an error.I'm still unable to sign-in to my account, and I'm af

Questions

 • More AT&T PREPAID Discussions

163

1

0

0

Worst company

AT&T is the worst and has the worst customer service I've ever experienced. I returned cable and internet equipment, which I have a receipt for, and they are still charging me for unreturned equipment and reported it to the credit bureaus.  I disputed the debt and they are doing nothing bu

Questions

 • AT&T Internet Equipment

23

4

0

Non-payroll Worker Account flagging request

Hi,  I am a non-payroll worker (Contactor) who just created a forums account to help lend support in my off-times. On account creation, I made sure to check the box that asked about employee status and listed my at&t uid, but my account wasn't flagged for the correct rank for some reason.

Questions

 • Community lounge

30

5

0

Closed

Att.net email account

I asked a question, provided a follow up and now all I hear are cricketts

Questions

 • AT&T Internet Email & Security

17

1

0

I cancelled the severe but the bill is charged.

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

Questions

 • Wireless Billing

17

1

0

new purchase of phone and computer(2 in 1)

On February 5,i ordered online 2phones and a Surface Pro 2 (2 and 1). I pay taxes get a confirmation that it cleared my bank then i get confirmation number but when i track it its not valid. This the same thing that happened last year in up losing everything and at did not do anything

Questions

 • Data & Messaging Features, Internet Tethering

7

0

0

Closed

Getting the list of phone numbers called from my land line - Correct contact

I am advised by ATT that this information is only available by subpoena. ATT Global Legal Demand Center 11760 US Hwy 1 N. Palm Beach, FL 33408 888-938-4715

Questions

 • AT&T Phone Account

12

2

0

My prepaid login

I have attempted to reset my password or PIN numerous times and it keeps giving me a message that says "Error! The system cannot reset your password at this time. Call 611 for help." Is there some way this can be fixed? It's been over a month of this

Questions

 • More AT&T PREPAID Discussions

7

0

0

Lost phone

Why when you lose your phone and try to purchase a new one online do they send a security code to the phone you lost? I addressed the issue this morning with a rep for 20 minutes and she couldn’t help. I asked her to get me someone who could so she sent me to a manager named “Jennifer”. I was on the

Questions

 • Wireless Account

24

2

Need help fixing my SSN

I've been trying to order my girlfriend the new iphone 12 but the website and even the store i started my account at cant help me with it because my ssn was wrong and they cant fix in store. Plus the store wants me to pay full price for the phone tho I got my friest one for 400 down the day it came

Questions

 • Wireless Account

17

4

0

refund

i made a payment to a prepaid account with my debit card and my money is still pending and the customer service said my number was working and i just need my $55.18 back since my number is with someone else phone so im in need of my money back. 

Questions

 • Account & Usage

21

5

0

lost returned device without tracking number

i sent a phone back that was damaged and 2 months later they billed me because it never made it there, no body is willing to help me figure out what to do about this, i can not afford the 297.00 plus the 210 i already pay for services.

Questions

 • Samsung

8

1

0

Closed

How AT&T treats a 30+ year customer PT 1

These are my notes regarding my request to add a digital phone to my home internet 50 service on August 11th. And how at the end of a 30 day battle I am expected to pay $58/month for Internet 25 when prior to August 11th I paid $38 for Internet 50. This is the story of a corporate giant (badly manag

Questions

 • AT&T Internet Account

56

11

0

Switching With Wrong Account Pin

I just switched to AT&T from Sprint using att.com and it asked for my old carrier details and 4 hours after placing the order I realized that I put the wrong account pin for the Sprint account. The status of my order just says that they are working on it. I realize that if they don't have my correct

Questions

 • Wireless Account

29

1

0

Att Premium

How can I add Showtime to my watch tv account? I have the MY PLANUnlimited &More(SM). which should be included.

Questions

 • WatchTV Activation & Setup

17

1

0

AT&T is double charging me for my iPhone and accusing me of lying to them when I try to fix it

In September 2016 I purchased my iPhone 7 from Apple. I have had the phone line for 10+ years and have the 2016 receipt for purchase of this iPhone. AT&T is claiming they have no record of this. They are instead claiming that I purchased my iPhone and activated my line for the first time at a BestBu

Questions

 • Wireless Billing

23

2

Payment amount increase without changing plan

Hi, I currently have 4 member lines link to my account. I did not change any plans this month. But this month my payment amount increased by 14 dollars. Total amount:(before taxed)April.17th: $106May.17th: $120Could you check it for me to see what is going on and how to solve this problem? Thanks ve

Questions

 • Account & Usage

10

1

0

Error trying to sign in and retrieve my phone number

When I try to sign in to my account, I failed to do so. Then when I tried to get it back through "forgot my password", it gives me error as below. What should I do now? I'm currently outside of US

Questions

 • Account & Usage

12

2

0

Change Plan

I have a my AT&T for business account (wireless) (includes three people).One of the people included is going overseas for a few years and is not going to be using the phone, but wants to keep the number and the minimum service.How do I change the plan for this specific person (without changing the o

Questions

 • Account Features

21

1

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