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Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

 • Wireless Billing

576

3

Accepted Solution

Official Solution

Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

 • Account & Usage

115

5

Accepted Solution

Official Solution

Login trouble HBOMAX

I recently updated my email on AT&T account. Having login trouble now on mobile app.  HBOMAX has the old email on file.  Could this cause my login problems and how or where can I fix the problem?

Questions

 • HBO Max Login & Installation

241

2

0

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ATT account locked, unable to log in

Hi, my email account has been locked for about a day due to too many failed login attempts. I can't login on any device, which is very problematic. What should I do now?

Questions

 • AT&T Internet Account

2.9K

6

0

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Device type on my account is INCORRECT

I added my Apple watch to my account today at a store. I logged into my account add the added phone number is correct but the device type is INCORRECT! They have my watch phone number listed as a prepaid android phone!! Is there any way for me to change it to my Apple watch without bringing it to a

Questions

 • Wireless Account

396

4

0

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Official Solution

How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

568

2

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PROOF OF PURCHASE

I purchased an iphone from at&t back in july of 2018. I honestly cannot recall whether this phone was purchased online or at the retail store in my hometown. I no longer carry an account with at&t, but I am 100% the phone is paid off and is mine free and clear, however I don’t know how to go

Questions

 • Apple

212

2

0

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Switched SIM card back to new device and not working

Hello I switched my SIM card from my iPhone 12pro max to iPhone X and now when I put the SIM card back on my iPhone 12 it’s not working (cellular network or calling), how do I fix it ?? thank you 

Questions

 • Apple

710

2

0

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Closed

Account Suspension Scam?

In the last couple of weeks, we have received texts and wireless calls (on one, not both, of our cell phones) claiming that our "AT&T account is being suspended". However, we are paid up on all our accounts. The messages don't specify what type of account is in question or why it is being suspen

Questions

 • Community lounge

676

4

0

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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

181

3

Accepted Solution

Official Solution

Time stamp on voicemail is off by 2 hours

My voicemail messages are time stamped 2 hours too early. It never changed when I moved to Florida (eastern time) from Colorado (mountain time).  Can someone help?

Questions

 • Device Features

27

1

0

Accepted Solution

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Att.net imap problem on Kindle Fire

I am having an issue with my email on my Kindle Fire. I have an @att.net email account and have tried using multiple email apps to access the email via IMAP using the following: imap.mail.att.net and smtp.mail.att.net I keep getting either a "incorrect username/password" or "Server not responding" e

Questions

 • AT&T Internet Security

3.7K

1

0

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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

 • Wireless Billing

3.6K

4

0

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Why is sim card saying not connected to network

I put my sim card into a Verizon phone that was not unlocked, and now that I have returned the sim card to my phone, it says it is not connected to a network. I can't text or call and have to use WiFi. Would appreciate any input or advice to aid me with my stupidity. I have a prepaid sim. If that ma

Questions

 • More AT&T PREPAID Discussions

348

1

0

Accepted Solution

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Can't recover any accounts do to no access to phone number

I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP

Questions

 • Wireless Account

67

2

0

Accepted Solution

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Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

Questions

 • Wireless Account

283

4

0

Accepted Solution

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I'm being billed the wrong amount, 35 cents a minute. I'm grandfathered in at 10 cents a minute for both of my prepaid phones.

I'm a very long term ATT Prepaid client, probably more than 40 years. I have 2 phones and they both have been on the 10 Cents a minute plan since it was first offered many years ago. On 9/30/22, ATT eliminated my long standing balance of $600 + ($300+ on each phone) which accrued when I had to buy

Questions

 • Account & Usage

179

3

0

Accepted Solution

Official Solution

Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

Questions

 • Wireless Account

319

12

Accepted Solution

Official Solution

Multiple Discounts

Can you have more than one discount on your wireless account? Ex. Teacher discount and AARP both discounts off same wireless account.

Questions

 • Device Features

424

1

0

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Can’t make or receive calls after SIM card change

I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?

Questions

 • Apple

3.7K

6

0

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