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Does AT&T Really Care About Your Online Security?

Does AT&T really care about your online security? I don't think so.Look at the myAT&T Login Dialog image below.  Notice that the "Save ID" checkbox is CHECKED by default.   This means that *IF* you don't want your ID saved, you have to un-check the "Save ID" checkbox.This makes it

Questions

 • AT&T Internet Email & Security

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AT&T Bait and Switch on Upgrade

Has anyone else experienced the old 'Bait and Switch' fraud that AT&T pulls when you accept a Trade In offer ?? I accepted one to trade in an older phone for a Samsung back in August 2020. After calling monthly and verifying the offer and the trade in, they did agree that had received the phone

Questions

 • Wireless Billing

52

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Unknown Number Added to Wireless Account

Recently moved my phone line to my fiancé’s account and somehow during that process, an unknown persons name and wireless phone line was added to our account. The bill also just showed up with over $100 charge for this random persons phone line. According to AT&T, it was added by mistake out of

Questions

 • Wireless Account

30

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Order to add a line keeps getting cancelled - chat no help

I have an account with 5 lines, and want to add a sixth line with a phone. My order is completed online but keeps getting rejected.  The message is that they can't 'verify' me.   I've had this account for 10 years and pay over $3,000 per year to support these phones.  The chat f

Questions

 • Online Account Access

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This company is one giant headache.

Don't get me wrong, the customer service representatives have been very nice. However, AT&T can't seem to get their act together in the simplest ways. If you want to avoid a headache, DON'T GO WITH AT&T!!! I've been trying to transfer over to them from verizon for over a month at this point.

Questions

 • Apple

37

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Access Mail on Iphone with sbcglobal.net extention

We contacted ATT support numerous times about another issue. They fixed not being able to download McAfee on Desktop, but immediately after they fixed it, I stopped receiving emails on my phone. They made me change password. I changed password on phone but it's not taking. I deleted account and trie

Questions

 • AT&T Internet Email & Security

32

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real or spam?

my client is getting emails from [email scrubbed] about scanning going on from their circuit. the email is vague and seems to contradict itself. for instance at the beginning it asks for me to respond to [email scrubbed] but then later in the email asks me to respond to abuse@att.net I just want to

Questions

 • AT&T Fiber Account

10

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EOS CCA problems with your service

I have something from EOS CCA showing up on my credit and have no information regarding what it is for.   It says it is in reference to ATT mobility.  I went to AT&T and they could not help me because they have no records on my account with any past due.  I have 6 phones on an account and a Uverse p

Questions

 • Wireless Account

388

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Refund a payment in error

I accidentally did bill pay from US BANK check dated 4-07-2020 in the amount of $10,355.48 to AT&T PO BOX 5025 CAROL STREAM,IL 60197.Check # (Edited per community guidelines). I have tried to call 800-288-2020 , of course that don't seee that account because it inactive. I tried to call accounting a

Questions

 • AT&T Phone Account

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worst service ever

I've tried for a month at this point to switch from consumer cellular to att and every time they switch me to different departments and don't help me out when they can't figure it out they make a new account I had 2 sim cards mailed out to me none of them work I've been billed 122 dollars for an acc

Questions

 • Wireless Account

16

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unlock iphone non customer

On the device unlock request form, if I click "NO" where it asks if I am a customer, the "next" button grays out. I have a clean IMEI phone that has been out of service for about two years ... it has a damaged screen. ATT doesn't work here in the boonies and I would like to unlock it, get it repaire

Questions

 • Phone & Device Upgrades

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How do I get my old LG G4 phone reactivated after 9/8/21?

I was sent a new phone that doesn't work and my old cell phone had it's service removed because it's not 5G capable. I cannot log into my AT&T account because I don't have a connected phone so I receive a verification code - even after entering my ID and password correctly. I don't care about yo

Questions

 • Wireless Account

12

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signing in

I am trying to create a log in and your site will not let me despite having all the info. TO be honest, I would rather watch concrete dry than spend the requisite 4 hours on hold dealing with you. Actually my mother died rather than ever call you....seriously. So....how can you make it so I can cre

Questions

 • AT&T Phone Account

8

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Using account balance

Hello!I am using a prepaid plan with payment of $45 monthly.I accidentally put $10 in my account balance. Is there a way to use this towards my monthly payment?Does it get applied to my renewal of monthly payment without me having to refill manually/automatically? Thank you!

Questions

 • More AT&T PREPAID Discussions

170

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I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

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Want to cancel DSL NOW!

On 5/29 I spoke with Carlos in retention regarding repeat multiday outages of my DSL service and the bill going up $6. He apologized and made the following offer. He would credit me $42 and change for the service interruption and reinstate the expired credit. He stated it would take 24 hours for the

Questions

 • AT&T Internet Plans

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Can't make payments due to locked account

After calling and trying to make payments for my phone I found out my account is actually locked due to a dispute that I never knew about. I was told to email a valid ID to vesta by customer support but what they told me didn't work as I couldn't find a valid email address. How would I be able to se

Questions

 • Account & Usage

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New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

15

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cannot sign into account do to being overseas

How do I sign in to my account if my phone cannot receive text messages because I am deployed and unable to contact customer service because I don't have cellphone service here and I can't email customer service because I have to be signed in to send the customer service an email. But to be signed i

Questions

 • Apple

14

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ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

Questions

 • U-verse TV Account

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