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Need help understanding my order charge

I recently upgraded my iphone 7+ to an iphone 11 because I was eligible for an upgrade, and I need help understanding the finance charge of $1,249.99 please.

Questions

 • Wireless Account

8

1

0

Complaints

What is the best e-mail address or website to submit my complaint to At&t regarding customer service and billing? I have a very unpleasant experience today while chatting online with a rep regarding my internet plan and billing. Instead of answering my question she tried to upsell and signed off bef

Questions

 • AT&T Internet Features

427

1

0

0

I NEED HELP ADDING WORLD WIDE PLAN TO MY DATA SIM PLEASE

I AM ALMOST OUT OF DATA AND WHEN I TRY ADDING IT DOESNT GIVE THE OPTION TO CHOOSE WHAT KING OF GIG I WANT

Questions

 • AT&T Internet Plans

6

1

0

transferring billing info

I've been trying to transfer ownership of our wifi for about an hour now and every time it gets to the page to sign in with the account member ID & password it tells me that the info I've entered can't be used to enter the site. When I try to sign in with the account ID and password it then keep

Questions

 • AT&T Internet Account

13

4

0

Renewal Dates Differ on "Account Summary" and "Account Info & Preferences" - Which is Correct?

On the default home page the "Account Summary" has "Plan will automatically renew on April 16."On the "Account Info & Preferences" (via tab) has "Plan Renews On: Apr 17, 2020"Which is accurate?I am not sure if it is a factor but during the previous cycle I ran over the 10GB and purchased an "add on

Questions

 • Account & Usage

8

1

0

PLEASE help -locked into crazy Uverse bureaucratic + tech limbo - new service at old address?!?!?

On Dec 3, I called Uverse and wanted to see if a technician could come to my apartment to see if it was possible to 'move' my ATT router from the home office to the adjacent room (kitchen) The day the tech arrived, Dec 5, my service had gone completely out just before he arrived. When I told him, he

Questions

 • U-verse TV Equipment

526

2

0

0

separate email groups in subaccounts?

I just created a subaccount, and expected it to function as a separate "email box", with a separate login and password.What I see in a Chrome browser, is the primary email account email box visible under BOTH - even when using the add and manage accounts button in the upper right corner of the inter

Questions

 • AT&T Internet Account

20

1

0

I want to pay unpaid bills of my AT&T IphoneXS device -

My Family Member was in US january and using this phone. Phone is clean. After moving to UK for sometime he passed away in UK - He was carrying his Simcard having phone at home.   I dont have this number as this was his second number. This device is locked - i want to unlock it and want to return to

Questions

 • Wireless Billing

42

1

0

Change the wireless ATT plan to prepaid plan

Why the existing phone number is not portable (same carrier, AT&T) changing from a shared plan to the prepaid promotional plan $15 per month? When ordering the prepaid plan online, when thru "check if your phone nr is portable" and the result "can't be transferable". What to do? Own this number for

Questions

 • More AT&T PREPAID Discussions

33

1

0

Landline Duplicate bill history

How do I access old Landline bills

Questions

 • AT&T Phone Account

7

1

0

Scammers

This site is ridiculous. I paid 146 dollars to make my phone upgrade eligible. As soon as I paid. I checked the payment went through. Conveniently as I get to the page that shows me the phones I can upgrade to, it won't load, nothing is loading. So I exit out and try to go back in. Now it's telling

Questions

 • Phone & Device Upgrades

15

1

0

Why doesn't the correct pin work when transferring billing responsibility?

I am so frustrated with this service. I am simply attempting to switch over billing responsibility. The prior individual on the account is moving out, and therefore someone else must take over. I have the account number, the pin, and the new individuals information. I did the online portion, and now

Questions

 • AT&T Internet Account

7

1

0

Details of international call

Need details (phone number/s, NY time of call/s, duration of call/s and charges for them) of international long distance call/s made in the billing period Mar 09 - Apr 08, and from Apr 09 - Apr 17. Thank you

Questions

 • Account Features

7

1

0

AT&T can't check my credit. Will I be required to pay more money later?

I'm looking into getting a new phone, and the total required to pay now is $142. However, I've noticed that it says that they couldn't check my credit. It's a bit worrying because I don't want to have to pay some kind of surprise amount. Is there any way I could be certain that I only have to pay th

Questions

 • AT&T Phone Equipment

223

2

0

Issues with Returning a Device and being charged for 8 months. Next steps?

I purchased a phone online with AT&T at the end of September and immediately returned it because it was too large (11 pro max). I tried to return it at the store for 2 hours and the manager could not process the return so I called customer service and finally was sent a return label. I mailed the p

Questions

 • Wireless Billing

24

1

0

Customer Service & Promises made over the phone

This company has really lowered its standard on providing customer service. I have talked to a minimum of 6 reps in the past month. I've been lied to on several occasions about the cost of the services and the promotion I would be given if I kept my service with AT&T. It's really sad.

Questions

 • Wireless Account

12

2

0

Misdirected emails? False ID using my account?

When I changed my email password, I got two update emails from AT&T: one to my legitimate email address and one that went to a strange email address--it showed up in either Archive or junk. Very strange. When I looked at my recent account activity, it showed activity in Brazil (this week), Russia, A

Questions

 • AT&T Internet Email & Security

229

2

0

0

Trying to install secure email key

I have four ATT email addresses (including the primary) that I use through Thunderbird. About a month ago one of the subaccounts went dead with the error message "Sending of password for user ****@att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later.

Questions

 • AT&T Internet Email & Security

60

10

0

Accessing an old sbc global email address

Hello,  I need to access an old sbcglobal email address to reset my twitter password but cannot access the sbcglobal email. Can you assist me to gain access and/or reset the password to my sbcglobal email address? Thank you

Questions

 • AT&T Internet Account

32

1

0

Need Incoming Call History for April 7th & 8th, 2021

Hello,How do I go about getting a list of incoming calls (numbers & call ID's) for April 7th & April 8th, 2021.I can't find this feature ANYWHERE on AT&T's site. It's for my wireless service. Thank you.

Questions

 • Account Features

31

6

0

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