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My phone is locked out, saying SIM card is PUK locked

I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant

Questions

 • Android

19

1

0

New Contstruction for retirement community

Hello, I am trying to get our new buildings into your system for our residential apartments. Contact Name: [EDITED] Contact Number: [EDITED] Contact Email: [email scrubbed] Request is for phone service to new residential apartments.  Currently, in your system, we have 3 digit (109-316 I be

Questions

 • AT&T Phone Installation

7

1

0

Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

1

0

Block my iPhone without registration

Hello. I have a problem: someone stole my phone so I want to block it but I have nither SIM-card nor Account to do it. How can I do it without registration? I have only IMEI of the phone. It is Apple iPhone 4 btw. Thanks in advance.

Questions

 • Apple

398

5

0

0

Unlock iPhone XS

Hello - I purchased my iPhone XS with a discount from my last company and initially opted to get phone service provided by the company. When I purchased the device, I completely paid off the device. Since leaving my last company, the company service was cut and I used a personal account with AT&T to

Questions

 • Other Phones & Devices

227

1

0

0

Bought a modem and tech support successfully activated it. Will not waived equipment fee!

I recently bought an AT&T approved modem and had tech support activate it for use and it works great. I want to return my old modem to waive the $10 equipment fee that service rips you off on for leasing agreement on the modem provided. The billing department states that the $10 is not part of the l

Questions

 • AT&T Fiber Equipment

49

1

0

Setting up Cisco wireless TV receiver

I finally got around to setting up the TV and the wireless receiver in the bedroom. The link has been established using the WPS but once the receiver restarts a message account unavailable, this set top box does not match the account settings is displayed.Please advise.

Questions

 • U-verse TV Equipment

364

1

0

0

Why does AT&T not prevent malicious robocalls/SPAM?

I’m disgusted at how I have to put up with non-stop calls day in and day out, mostly from numbers that are mirroring my phone number but randomizing the last 4 s digits. My bill collectively (Just wireless) exceeds $400 /month. My number is 847-338-XXX and these are the SPAM/Robocalls I’ve receiv

Questions

 • Account Features

29

4

0

Multiple AT&T wireless account issues

I moved over from Verizon in last month. It has been a HORRIBLE EXPERIENCES. I have spent over 24 hours on the phone with AT&T customer service, in the AT&T store and online chat. My issues include: - multiple activation issues with iPad - trade-in process wasn't explained and no return

Questions

 • Apple

21

3

Can't create online account

I made a ATT email and I'm trying to add my account that I pay for, for Wifi and it keeps telling me I'm in eligible to add the the account on the My ATT app

Questions

 • AT&T Internet Account

51

0

0

0

Need assistance with credit of new phone bought via trade in.

In November 2020, I bought three phones using the 700 dollars off when I trade in my old phone. For two of my numbers, I have been receiving credits monthly. On one of the phones, I have not been receiving the credits and I figured out because the ATT store representative entered the wrong phone num

Questions

 • Other Phones & Devices

15

4

BYOD promotion

Trying to be my on account rep and not doing as well as expected.

Questions

 • Phone & Device Upgrades

7

1

0

att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

 • Wireless Billing

29

3

Delete Community Profile

I no longer have interest being on here, how can I have my profile deleted/purged?

Questions

 • AT&T Internet Account

351

1

0

0

What service do I have?

Where on this web site can I find the most important information all: what service I have, the name, the package, what speed I am supposed to be getting, what I am paying per month? I have looked all over My Account, My Profile, My ATT, My Preferences, My Community — just how many IDs and passwords

Questions

 • AT&T Fiber Account

695

6

0

0

How to access fixed wireless plan details while NOT connected to your fixed wireless?

New fixed-wireless customer, trying to access my plan details, money owed, data usage, etc - but it seems the link to Manage Fixed Wireless tries to log me in while connected to my fixed wireless. So I can never access this information if I am away from my fixed wireless connection at home? That see

Questions

 • AT&T Internet Account

39

1

0

fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

18

3

0

Keeping my sbcglobal.net email

So, due to moving, my AT&T internet will be canceled. I have an old sbcglobal.net e-mail account that we got when we signed up for internet originally. Will I lose access to, or will the sbcglobal.net e-mail account be closed at the time the internet is shut off. If so, is there anything I can do to

Questions

 • AT&T Internet Account

15

1

0

Want AT&T Fiber like Neighbor

Hi   Longtime AT&T Customer & Shareholder and need to improve speed from DSL U-verse (18) to Fiber.    Live in gated community where AT&T ran the orange gigaservice cable through 2 summers ago. We live on corner and 2 different neighbors have this service but when AT&T looks at our account online th

Questions

 • AT&T Fiber Ordering

67

5

0

Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

Questions

 • More AT&T PREPAID Discussions

199

2

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