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Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

 • Wireless Billing

1.7K

7

0

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How do I cancel my ATT Prepaid account?

How do I cancel my account?

Questions

 • Account & Usage

297

2

0

0

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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

 • Phones, Tablets & Devices

81

4

0

Accepted Solution

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Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

 • HBO Max Account & Billing

99

1

0

Accepted Solution

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Need my name removed from previous group account

I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h

Questions

 • Wireless Account

114

2

0

Accepted Solution

Official Solution

My phone number is being labeled as Spam Risk when calling ATT wireless customers and I would like this to end

When we dial ATT wireless customers from our office telephone number the call shows up as SPAM RISK. We are a legitimate business, how do I remove my number from that list?

Questions

 • Account Features

277

3

0

Accepted Solution

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Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

Questions

 • Wireless Account

98

4

0

Accepted Solution

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How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

Questions

 • More AT&T PREPAID Discussions

35

2

0

Accepted Solution

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I cant find away to put the AT&T carrier billing back on Google play store

Hi my name is Shantelle Gibson and yesterday I had the perched blockers off my phone whenever I went to try to make a purchase on my game it wouldn't let me so I called AT&T back they said if I enabled the AT&T carrier billing the it would work but it made the AT&T carrier billing disapp

Questions

 • Account Features

21

1

0

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Activated SIM, but can't login or use phone

I ordered a new SIM card for my phone number that I want to port in from Boost Mobile, and I selected a prepaid plan for my unlocked iPhone 6s. When I tried to activate the SIM card online, it said that the card had already been activated and showed that the number associated with it is the one I wa

Questions

 • Phones, Tablets & Devices

71

1

0

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Next month's bill and changes to plan

How do I see my up coming bills and changes I've made to my plan?

Questions

 • Wireless Billing

30

1

0

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Multiple Discounts

Can you have more than one discount on your wireless account? Ex. Teacher discount and AARP both discounts off same wireless account.

Questions

 • Device Features

36

1

0

Accepted Solution

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SCAM ALERT!?!

Aloha,  I’m not a AT&T customer, but I received this text message this am and wanted to let you guys know about it! I believe it’s a scam! HeyAT&T it would be nice to get some type of reassurance about this issue that’s probably going around! Please let us know if it is a scam! (I d

Questions

 • Wireless Account

66

1

0

Accepted Solution

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Why is sim card saying not connected to network

I put my sim card into a Verizon phone that was not unlocked, and now that I have returned the sim card to my phone, it says it is not connected to a network. I can't text or call and have to use WiFi. Would appreciate any input or advice to aid me with my stupidity. I have a prepaid sim. If that ma

Questions

 • More AT&T PREPAID Discussions

40

1

0

Accepted Solution

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Prodigy Account being Closed due to version upgrade?

ve received two emails indication that my version needs to be updated. I feel this is phishing.  Am I correct?: Dear User,   Your Mail version is outdated. Failure to Upgrade to the newest AT&T/Yahoo Mail 18.5.2 now will result to a permanent

Questions

 • AT&T Internet Security

120

3

0

Accepted Solution

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Paid my bill on the 9th. Tried to upgrade to another plan this morning, wouldn't take credit card and completely lost the original plan.

I paid my bill on the 9th, ran out of data and tried to upgrade to a higher plan, and in doing so I couldn't get my credit card to run. Apparently my old plan was lost, even though I had 3 weeks left. Now I have no phone service and can't connect to internet anywhere hardly. What do I do to get the

Questions

 • Plans & Features

37

3

0

Accepted Solution

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The account has been disconnected/ how to connect outside the U.S.

I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service?   Thank you for reading and have a nice day. 

Questions

 • Account & Usage

636

9

0

Accepted Solution

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Transfering current GoPhone number to a Freedom Pop account.

I use this number for personal as well as business. I want to keep this number for simplicity sake and to assure transparency among clients. I found little reference to keeping/transferring numbers when searching MyATT and the internet. Thanks in advance for your guidance.  wkmatl

Questions

 • More AT&T PREPAID Discussions

594

1

0

0

Accepted Solution

Official Solution

Using Prepaid Account Balance as Payment

I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d

Questions

 • Account & Usage

35

1

0

Accepted Solution

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What is the address of AT&T that I can send a letter to regarding a death of my mom?

I’m wondering if there is an address to send a letter to AT&T regarding the death of an account holder. I don’t live near one.  Thanks.

Questions

 • Landline Phone Plans

109

2

0

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