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Account recovery for lost device

Lost device

Questions

135

1

0

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Hacked account

Just got an email that my account is no longer associated with my email address and phone number. I just paid in full yesterday. And now my service does not work. I need immediate help. Your website says 24/7 help but when I call they say you're closed at 9pm.

Questions

669

3

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I need data records going back to 2021

​I need records of talk/text/data from January of 2021. How do I go about requesting those as the records I can access on the app don’t go any further back than December/January of 2022. ​​thank you kindly ​

Questions

65

2

0

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Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

49

1

0

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AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

Questions

222.5K

31

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Sbcglobal email account login help.

I need help signing into my sbcglobal account from a computer. I want to gain access and start moving everything to a new account. I have access on my mobile. All logins take me to AT&T.

Questions

394

9

0

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verified phone number linked to google 2 step verification

i no longer have the mobile number that i linked to my gmail 2 step verification.

Questions

310

4

0

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Two Factor Authentication

I have an sbcglobal account. I am trying to set-up two factor authentication, but in my Account Security tab, the only option is to reset my password.  How do I go about adding two factor authentication?  

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2.1K

1

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Phone number not showing up

Why would a missed call that showed up on my phone call log not show up in my account details on my Att detailed usage history? The phone was on and I could see the number pop up when it was calling on my phone screen (I just didn’t answer).

Questions

100

2

0

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Hoping to get a payment extension

I do not have enough funds in my account to successfully accommodate the auto draft amount for my pre paid service today. Ample funds will be in my account this coming Friday though. Is it possible to get a payment extension that can occur on September 30th, instead of today? I've never missed a pay

Questions

561

2

0

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my ex set up my login

My phone is off, an I don't know what login is my ex set it up 

Questions

128

2

0

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Target and AT&T bundling promotion

Got call, told that Target was underwriting a bundling service for "select" customers that would combine all AT&T services (directv, which I hate, cell and internet) for over half of what I'm currently paying. Put almost $300 credit on my AT&T bill. Sounded too good to be true, took hours to

Questions

1.4K

7

0

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Homephone(voip) Portpin (tello)

I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t

Questions

328

5

0

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how to get account info after being removed from a family plan

My line have been removed from a family plan before I successfully transfer my number to another carrier. Now my number is out of service. How could I get my own account number, PIN and Bill info for porting my number?

Questions

78

2

0

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Account is in daughters name I’m mom and use one of the lines can I get removed from the account?

The ATT account apparently was put in my daughters name, there are 4 lines that are all currently being used. Can I be removed from the account as long as it’s paid in full and my phone is completely paid for? Do I need permission from the account holder to remove my line and is there a way to make

Questions

209

2

0

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Adding a line for a user currently on T-Mobile

Hello there, I am trying to add an additional user to my prepaid account but when I try to do so, I keep getting a 'Subscriber is not valid' error. I am thinking the number must be ported over but I am unsure how to go about doing that.  The number is attached to a T-Mobile account that is NOT

Questions

99

1

0

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Account Overview Displays Wrong Device Can't File Insurance Claim!!

When I go to my account overview then manage devices it shows I have a Samsung phone. So, when I went to file my insurance claim they said I was not using the iphone and could not file the claim. However, I was using the Samsung for a few days since my iPhone fell in water but my ATT account clearly

Questions

1.5K

2

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Closed

Phone warranty

Is there somewhere in the app that will tell me if my phone is still under warranty?

Questions

1.1K

3

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0

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Closed

Renewal of Long distance line contract

My business contract for a long distance line expired a couple of months ago and I've tried renewing it by calling a plethora of numbers that ultimately leads to me not getting anywhere. My bill went up drastically and is almost not even worth having compared to the price we used to have on the cont

Questions

184

1

0

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TOBR Terms and Conditions

How do I get a copy of the transfer of billing responsibility terms and conditions? I accepted a TOBR a year ago and a dispute has come up about the phone. I spent an hour talking to the corporate loyalty department but they were unable to pull it up.

Questions

239

7

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