
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello, I'm moving abroad in 2023 and was going to port my phone number to either Google Voice or Tossable Digits but an AT&T customer service rep said if I make a $100 deposit I can keep my US number until the end of 2023. It sounded a bit fishy. Is this legit? What if I am overseas for a long
Questions
• Wireless Account
Accepted Solution
Official Solution
I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t
Questions
• Landline Phone Troubleshooting
Accepted Solution
Official Solution
I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache
Questions
• Wireless Billing
Accepted Solution
Official Solution
I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
When I go to my account overview then manage devices it shows I have a Samsung phone. So, when I went to file my insurance claim they said I was not using the iphone and could not file the claim. However, I was using the Samsung for a few days since my iPhone fell in water but my ATT account clearly
Questions
• Wireless Account
Accepted Solution
Official Solution
My account was paid in full for service through Dec 25, but I cancelled my service on Dec 3. I would like a pro-rated refund for the service Dec 4-25 that I am not using.
Questions
• Wireless Billing
Accepted Solution
Official Solution
I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve do
Questions
• Network Coverage
Accepted Solution
Official Solution
We have an Unlimited Starter plan with 4 lines. I want to make my wife the owner so we can use her teacher discount. She is a member of the current plan. We all have installment credit promos applying to devices purchased under the plan. Will we be able to keep these credits when
Questions
• Wireless Account
Accepted Solution
Official Solution
Hello, I just added a new line to my AT&T account for my girlfriend (switched from Verizon) yesterday, and now we want to upgrade her phone. It’s an iPhone 7 that’s been completely paid off for years now. When I use the My AT&T app to try and upgrade her device, I’m only receiving the
Questions
• Wireless Account
Accepted Solution
Official Solution
I received a text message saying my unlimited plan gives me access to HBO Max. Whenever I try to log in I keep getting a "It looks like your AT&T subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider." error. I was planning on
Questions
• HBO Max Login & Installation
Accepted Solution
Official Solution
My current AT&T phone number is under a small business plan. I want to get my own personal plan and take the number with me. How do I get my small business phone number transferred to a personal plan? I have had a lot of trouble getting help with this in the past. No one ever answers the small b
Questions
• Wireless Account
Accepted Solution
Official Solution
I am trying to find out what year I had an account with ATT. It has been at least over 10 years ago that I had one. Is there anyway to find this information out or does it get removed from the system after so many years?
Questions
• Wireless Account
Accepted Solution
Official Solution
Closed
I’ve been an ATT customer for 29 years, with the same cell number on a monthly plan. Decided to check out prepaid 16gig $25.00 a month, pay $300.00 up front for the whole year. Sounds easy enough right? To make sure everything would go as planned I called the technicians that would do the transpo
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I started the return with USPS on February 19, 2022 and on February 22. 2022 USPS says it’s no longer in position of the package and is no longer tracking. It is now with the Tender Returns Agent. I checked ATT website and it’s not updated the item was returned. How long does it take for ATT to upda
Questions
• Wireless Account
Accepted Solution
Official Solution
I'm trying to setup an att email account (bellsouth.net acct) on my iPad running iOS 13 and running into a problem mid way through the setup. Here are the steps i'm taking1. "Add Account" under the Accounts and Passwords setup menu 2. Tap Yahoo from the selection list3. Enter my bellsouth.net email
Questions
• AT&T Mail Setup
Accepted Solution
Official Solution
Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans! Ready for the next level of communication and entertainment? Go to&nbs
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
We are purchasing a company and the two main users have sbcglobal.net addresses. We would like to start forwarding the mail received to these addresses into their new corporate addresses. What is the correct process? (not having luck finding documentation on this site - if you have a link, thank you
Questions
• AT&T Internet Security
Accepted Solution
Official Solution
I need an extra 10 days to pay
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I have an sbcglobal account. I am trying to set-up two factor authentication, but in my Account Security tab, the only option is to reset my password. How do I go about adding two factor authentication?
Questions
• AT&T Mail Login & Security
Accepted Solution
Official Solution
When logging in to my laptop, I am prompted to verify my personal information. When I enter that data, it says that it cannot verify my information and then lets me in to my mail. After several logins, it then sends a CARE CODE 205.2 message, asking me to reset my password. Throughout the entire t
Questions
• AT&T Mail Login & Security