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Moving Abroad - Keeping Phone Number

Hello, I'm moving abroad in 2023 and was going to port my phone number to either Google Voice or Tossable Digits but an AT&T customer service rep said if I make a $100 deposit I can keep my US number until the end of 2023. It sounded a bit fishy. Is this legit? What if I am overseas for a long

Questions

 • Wireless Account

119

6

0

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Homephone(voip) Portpin (tello)

I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t

Questions

 • Landline Phone Troubleshooting

264

5

0

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Official Solution

ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

 • Wireless Billing

126

7

0

Accepted Solution

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.6K

5

Accepted Solution

Official Solution

Account Overview Displays Wrong Device Can't File Insurance Claim!!

When I go to my account overview then manage devices it shows I have a Samsung phone. So, when I went to file my insurance claim they said I was not using the iphone and could not file the claim. However, I was using the Samsung for a few days since my iPhone fell in water but my ATT account clearly

Questions

 • Wireless Account

1.3K

2

0

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Can I receive credit when cancelling service?

My account was paid in full for service through Dec 25, but I cancelled my service on Dec 3. I would like a pro-rated refund for the service Dec 4-25 that I am not using.

Questions

 • Wireless Billing

65

7

0

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Applying the lifeline benefit to my wireless account.

I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve do

Questions

 • Network Coverage

35

1

0

Accepted Solution

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Transferring Billing Responsibility and current monthly credits

We have an Unlimited Starter plan with 4 lines. I want to make my wife the owner so we can use her teacher discount.  She is a member of the current plan.  We all have installment credit promos applying to devices purchased under the plan.  Will we be able to keep these credits when

Questions

 • Wireless Account

265

3

0

Accepted Solution

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Not receiving option to pay in installments

Hello, I just added a new line to my AT&T account for my girlfriend (switched from Verizon) yesterday, and now we want to upgrade her phone. It’s an iPhone 7 that’s been completely paid off for years now. When I use the My AT&T app to try and upgrade her device, I’m only receiving the

Questions

 • Wireless Account

85

1

0

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Received a text saying I have access to HBO MAX, but can't seem to log in?

I received a text message saying my unlimited plan gives me access to HBO Max. Whenever I try to log in I keep getting a "It looks like your AT&T subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider." error. I was planning on

Questions

 • HBO Max Login & Installation

933

1

0

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Transfer Small Business Account to Personal

My current AT&T phone number is under a small business plan. I want to get my own personal plan and take the number with me. How do I get my small business phone number transferred to a personal plan? I have had a lot of trouble getting help with this in the past. No one ever answers the small b

Questions

 • Wireless Account

115

5

0

Accepted Solution

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How to Find an Old Account?

I am trying to find out what year I had an account with ATT. It has been at least over 10 years ago that I had one. Is there anyway to find this information out or does it get removed from the system after so many years?

Questions

 • Wireless Account

75

2

0

Accepted Solution

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Closed

Can’t take my number to prepaid?

I’ve been an ATT customer for 29 years, with the same cell number on a monthly plan. Decided to check out prepaid 16gig $25.00 a month, pay $300.00 up front for the whole year. Sounds easy enough right? To make sure everything would go as planned I called the technicians that would do the transpo

Questions

 • More AT&T PREPAID Discussions

140

1

0

Accepted Solution

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How long does it usually take for ATT to update an item that has been returned so I can order the correct one?

I started the return with USPS on February 19, 2022 and on February 22. 2022 USPS says it’s no longer in position of the package and is no longer tracking. It is now with the Tender Returns Agent. I checked ATT website and it’s not updated the item was returned. How long does it take for ATT to upda

Questions

 • Wireless Account

954

3

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Official Solution

Trouble with iOS mail setup for AT&T (Bellsouth.net) account

I'm trying to setup an att email account (bellsouth.net acct) on my iPad running iOS 13 and running into a problem mid way through the setup. Here are the steps i'm taking1. "Add Account" under the Accounts and Passwords setup menu 2. Tap Yahoo from the selection list3. Enter my bellsouth.net email

Questions

 • AT&T Mail Setup

21.7K

9

0

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AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

Questions

 • Data & Messaging Features, Internet Tethering

222.2K

31

0

0

Accepted Solution

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Process to forward emails from sbcglobal.net account to office365

We are purchasing a company and the two main users have sbcglobal.net addresses. We would like to start forwarding the mail received to these addresses into their new corporate addresses. What is the correct process? (not having luck finding documentation on this site - if you have a link, thank you

Questions

 • AT&T Internet Security

927

10

0

Accepted Solution

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Can I make a payment arrangement for prepaid account

I need an extra 10 days to pay

Questions

 • More AT&T PREPAID Discussions

90

2

0

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Two Factor Authentication

I have an sbcglobal account. I am trying to set-up two factor authentication, but in my Account Security tab, the only option is to reset my password.  How do I go about adding two factor authentication?  

Questions

 • AT&T Mail Login & Security

514

1

0

Accepted Solution

Official Solution

System does not recognize identifying information upon login

When logging in to my laptop, I am prompted to verify my personal information. When I enter that data, it says that it cannot verify my information and then lets me in to my mail. After several logins, it then sends a CARE CODE 205.2 message, asking me to reset my password. Throughout the entire t

Questions

 • AT&T Mail Login & Security

125

1

0

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