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Mobile Phone Changing Plans

Hi, I am trying to change my wifi plan online, but I don't recollect creating an account at all and my phone number wouldn't go through. I can't receive text messages because I am currently not in the states. 

Questions

 • AT&T Internet Plans

11

1

0

Horrible Customer Service

February 18, 2020 RE: AT&T Corporate Customer Service I have had the worst experience with customer service over the past four months. If you look up my call log, you will see that I have probably had to call customer service at least 30 times in the past four months. You will see calls where… •

Questions

 • Wireless Account

248

5

GA108 : We don't recognize that SIM card number. Check your entry and try again. Not sure what number to look for? Your SIM card number has

I bought AT&T Prepaid Unlimited Data (AT&T Radiant Core) from Walmart. I am trying to activate it online but it keeps giving me GA108 error, I have made sure that I am putting the correct number but error is still the same. I need to know what are the exact steps I have to take in order to resolve t

Questions

 • Phones, Tablets & Devices

257

1

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

13

1

0

(Edited per community guidelines) Lawsuit

I'm very seriously considering filing a (Edited per community guidelines) against ATT for this. ATT 100% does not care that their subscribers cannot access HBOMax. They want us all to feel like the issue is on "our end" for not being able to access HBOMax. I'm a tech consultant for UI (user interfac

Questions

 • HBO Max-only users

53

2

Current service and $75 Unlimited Plus or $50 with AutoPay

Hello, i currently have Assurance for my  provider and  receive the  lifeline service which is unlimited everything with  6GB data Can this service be  moved over to ATT under the  $75 Unlimited Plus or $50 with AutoPay ?  ( not applying the EBB program)

Questions

 • Account & Usage

28

1

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

420

1

0

Trying to log in to SWBell email address and getting Not Found on Accelerator Error

I've tried to login to my SWBell email address, and every time I enter my credentials in a desktop browser, I get a Not Found on Accelerator error message as if something timed out. How can I access my email account and all of my saved emails? I've tried Safari, Chrome, clearing my cache, resetting

Questions

 • AT&T Internet Account

14

0

0

Just ordered phone for the first time

Hey guys, I ordered my first phone, an iPhone 11, last night. I paid using my CashApp Cash Card. I got 2 emails, one for tracking my order status and one for confirming my order. On my CashApp it does not show any money withdrawn but I was supposed to pay $48 last night. I also have absolutely no i

Questions

 • Apple

23

2

0

Frontier Communications-AT&T Portion of Bill

I had landline phone service through Frontier Communications. I cancelled service back in Dec 2020.  I am still receiving a bill from Frontier for the AT&T long distance service.  I have contacted both Frontier and AT&T numerous times regarding this issue.  AT&T cannot fi

Questions

 • AT&T Phone Account

30

3

0

I'm moving to a new address

Hello, I am moving to a new address this month and have not been able to successfully speak with an employee online or over the phone to submit the new address information. We will be moving in 10 days. I know this is not an easy time to get in contact with the COVID-19 quarantine, but I want to mak

Questions

 • AT&T Internet Installation

30

1

Where can I request my monthly billing?

I need a receipt to prove my monthly expenses to my company, where can I get this? I have a prepaid plan.

Questions

 • More AT&T PREPAID Discussions

13

2

0

used return label included with new device for the trade-in program...now what

So I recently upgraded to an iPhone 12 using the trade-in program for the iphone 8+ I had. The iPhone 12 came in a box that included a return label.  I used that to return the iphone 8+.  Two weeks later, i get a mailing kit to return the iphone and I read on the instructions not to use t

Questions

 • Apple

135

2

0

My $100+ balance has been wiped out!

I was a few hours late adding to my balace to keep my account active - haven't been able to use the balance for several months - and AT&T had reset the account balance at $0. Unbelievable! I'm not in the USA so can't visit or call them, I've waited over an hour for a response on the FB chat. Ca

Questions

 • Account & Usage

23

1

0

Keep receiving someone elses bill in my email

I have been receiving someone else's bill in my email for quite some time now, and I have tried to contact them. It seems they have the same username for emails as me but a different service than Gmail, but they mixed it up. How can I stop receiving their bills because the bills are sent on a differ

Questions

 • Wireless Billing

45

1

0

Transfer wireless billing responsibility for a business number.

Hello AT&T team,I have a corporate phone and line and now would like to transfer billing responsibility to my personal usage.So I've asked my employer to release the number and then they said that I should call AT&T for further transfer process.I've also got an email from AT&T with the v

Questions

 • Wireless Account

16

3

0

Chicago VS Tampa Bay Live Stream NFL Football

How to Watch: NFL Week 5 picks: NFL 2019 WEEK 5 Schedule | NFL Schedule 2019 — WEEK 5 Advertising. NFL Gamepass. Free Trial #LiveStreamNFL Week 5 Live StreamingWatch Streaming Live: https://espnlivegame.com/watch/nfl/Jacksonville Jaguars Live Stream NFL Football: The browser you are using is no long

Questions

 • AT&T Internet Installation

17

0

0

secondary account holder

I made a secondary account for our phone service with att. I no longer want to have this as we are getting a divorce. He wants me to be there because he thinks I'll have to pay his bill.  I have another phone already with a new company.  Thanks!

Questions

 • Wireless Account

29

2

0

Improper Billing

I traded my Xfinity Internet and TV plan for AT&T recently Jun / 6th. I paid $ 88 monthly. I received a proposal from AT&T to get a much more complete plan by paying $ 96 per month. However, AT&T is sending me charges over $ 200 a month. I tried to solve the situation by chat and I couldn't. I tried

Questions

 • AT&T Fiber Account

16

2

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

169

4

0

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